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it support engineer jobs in Dubai

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    • Maintain and support internal client application systems.
    • This role is suitable for someone looking to progress from desktop support.
    • 2–3 years of IT support experience.
    • Assist senior IT engineers in system upgrades and maintenance tasks.
    • Provide first-line IT support to users via phone, email…
    • 2–5 years of experience in IT support, technical support, or system administration.
    • This role is ideal for a professional who can provide technical support,…
    • Desktop support : 4 years (Preferred).
    • 5 to 6 years of Desktop and Server support experience.
    • Experience providing customer support for server application…
    • Maintain IT documentation, asset inventory, and support records.
    • Provide technical support for desktops, laptops, printers, and other IT equipment.
    • Provide first and second-level technical support for end users.
    • Escalate complex technical issues to senior engineers or vendors when required.
    • . Willingness for regular travelling in UAE for onsite technical support visits.
    • . Minimum 2 Years of Experience.
    • IT Support: 2 years (Required).
    • Execute AMC contracts providing remote and onsite engineering support.
    • Implement and manage servers, backup solutions and network infrastructure.
    • Maintain IT documentation, support logs, and asset inventories.
    • Coordinate with vendors and service providers for advanced technical support when required.
    • 1–2 years of experience in IT support or a helpdesk role.
    • Provide first and second-level technical support (in-person, phone, email, remote).
    • Provide timely resolution of support tickets and maintain proper documentation, Strong troubleshooting and communication skills.
    • Proven experience in technical support roles, covering both L1 and L2 support responsibilities.
    • Excellent communication and interpersonal skills with the…
    • Handle day-to-day IT-related customer complaints and operational support tasks.
    • This role focuses on cloud operations, monitoring, incident handling, and…
    • Install and support CCTV systems, especially Hikvision.
    • Perform structured cabling and onsite IT support when required.
    • Professional training and certification support.
    • Ability to work independently and manage multiple support requests.
    • Annual leave and other statutory benefits.

Job Post Details

IT Support Engineer-Part Time - job post

Fuku
4.5 out of 5 stars
Dubai

Job details

Job type

  • Full-time

Location

Dubai

Full job description

Job Title: IT Support Engineer—Part Time
Job Type: Contract/Third Party Associate
Location: Dubai, UAE

About Us
Trip.com Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider, comprising Trip.com, Ctrip, Skyscanner, and Qunar. The company enables local partners and travelers worldwide to make informed and cost-effective bookings for travel products and services. This is achieved through the aggregation of comprehensive travel-related information and resources, and an advanced transaction platform that includes mobile apps, internet websites, and 24/7 customer service centers. Founded in 1999 and listed on Nasdaq in 2003, Trip.com Group is now one of the largest travel companies globally in terms of gross merchandise value.

Role Overview
We are seeking an IT Support Engineer with exemplary customer service skills. You will be the primary contact for all technical and IT-related queries for onsite systems. The ideal candidate is an all-rounder who enjoys problem-solving, learning new technologies, and responding to queries in a timely and professional manner. This role is suitable for someone looking to progress from desktop support. You will report directly to the Desktop Support Manager in Shanghai and collaborate to implement best practice IT solutions while maintaining high standards of customer service.

Job Responsibilities
  • Maintain the normal operation of the company's internal clients.
  • Ensure the normal operation of Trip.com internal clients.
  • Handle hardware malfunctions, including client devices, network, telephone lines, printers, etc.
  • Maintain and support internal client application systems.
  • Respond to client requests and requirements promptly.
  • Distribute, install, and troubleshoot client batch software.
  • Manage cabling within the site and liaise with external suppliers as needed.
  • Set up, control, and maintain security systems, computer room distribution, room air conditioning, computer room, and environmental monitoring.
  • Provide remote IT service to employees based in the Middle East, while being based in Dubai.
  • Assist with ad hoc assigned projects.
  • Work 2-3 days per week on dedicated days.

Key Qualifications and Experience

Essential
  • Maintain IT assets inventory.
  • Degree at HNC/HND/Ordinary/Bachelor’s level in a computer-related discipline or equivalent experience.
  • Solid experience in providing high-volume, fast-paced desktop support.
  • Basic network troubleshooting knowledge; CCNA certification is a bonus.
  • Familiarity with security systems, computer room distribution, room air conditioning, computer room, and environmental monitoring, with a willingness to learn new technologies in these areas.
  • Proficient in Microsoft Office software (Word, Excel, PowerPoint, Project, Visio, etc.).
  • Knowledge of configuration management and routine maintenance of Active Directory, mainstream Windows and Mac systems, and mobile systems.
  • Strong communication skills and a proactive approach to interacting with others.
  • Passion for new technologies and a demonstrable enthusiasm for staying up-to-date with the latest trends and solutions.
  • Previous experience in sourcing and managing external suppliers.
  • Solid IT service process experience and familiarity with ITSM systems.
  • Mandarin language capability is an advantage due to communication with Shanghai HQ.
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