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    • Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks.
    • Vacation tickets /benefits provided by the hotel.
    • View all AccorHotel jobs - Ras al-Khaimah jobs - Phone Operator jobs in Ras al-Khaimah
    • Salary Search: Telecommunications Agent (Telephone Operator) salaries
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    • Correspond via email and telephone with Group Clients and Travel Advisors regarding group leads and individual reservation requests.
    • Provide upscale guest service experiences to guests throughout their stay.
    • Proactively work and engage 3rd party vendors included but not limited to:…
    • Medical Coder is responsible for reviews, analyses and assures the final diagnoses and procedures as stated by the practicing providers are valid and complete.
    • Auxilliary Aide / Clinical secretary is responsible to support our physicians, patients, visitors and medical staff in administrative issues and to ensure the…
    • Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks.
    • Vacation tickets /benefits provided by the hotel.
    • Clean and sanitize china, glass, and silver using the dishwashing machine; load and unload dishware and flatware from dishwashing machine and store properly.
    • Prepare and serve a selection of wines, spirits, and mixed drinks from the menu while ensuring proper pouring, mixing, and blending according to established…
    • Radiographer is responsible for getting clear imaging results, which requires proper use of the equipment and keeping patients calm and informed throughout the…
    • Lab Technician is responsible to support laboratory-based scientific investigations by carrying out routine technical tasks and experiments.
    • Provide exceptional service to guests, ensuring a memorable experience.
    • Accurately take orders and relay them to the kitchen or bar.
    • Engage with guests to provide a seamless service according the Four Seasons standards and maintains the cleanliness of the locker rooms, indoor pool, outdoor…
    • Assists with spa software bookings in order to maximize guest satisfaction.
    • Covers fitness reception and ensures that all collaterals are available.
    • To handle table reservations, control of the flow of guests and supervise the assigned station / section, serve Food & Beverage to guests in a courteous,…
    • Manage the activities at the Front Office, Ensures communications and follow-up with day shift on any problems, guest requests or special requirements.

Job Post Details

Telecommunications Agent (Telephone Operator) - job post

AccorHotel
3.9 out of 5 stars
Ras al-Khaimah

Job details

Job type

  • Full-time

Location

Ras al-Khaimah

Full job description

Company Description


Rixos Bab Al Bahr is a world-class five-star luxury beachfront resort located on Al Marjan Island in Ras Al Khaimah, UAE, renowned for delivering authentic Turkish hospitality with exceptional service standards while redefining modern luxury through its innovative ultra all-inclusive concept, offering guests a unique and immersive holiday experience that combines elegant accommodation, a wide selection of international and specialty dining venues, vibrant entertainment, extensive leisure and recreational facilities, family-friendly programs, wellness and spa experiences, and personalized service, all set against a stunning backdrop of pristine beaches and the Arabian Gulf, making it a distinguished destination for families, couples, and luxury travelers seeking comfort, excellence, and unforgettable memories.

WHAT WE OFFER

We offer a supportive and multicultural work environment with opportunities for career growth and professional development, competitive benefits, training to international luxury standards, and the chance to build a long-term career within a globally recognized hospitality brand.

SALARIES AND BENEFITS

  • Competitive Salary
  • Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
  • Vacation tickets /benefits provided by the hotel
  • Accommodation and Medical Insurance Provided

Job Description


  • Answer all incoming and internal calls promptly, professionally, and in accordance with luxury service standards

  • Provide accurate information about resort facilities, services, events, dining options, and operating hours

  • Handle guest requests efficiently and route them to the appropriate department (Housekeeping, Front Office, Concierge, Engineering, etc.)

  • Take and relay wake-up call requests, ensuring they are executed accurately and on time

  • Manage emergency calls calmly and follow established safety and security procedures

  • Maintain guest confidentiality and handle sensitive information with discretion

  • Log guest requests, complaints, and follow-ups in the system to ensure timely resolution

  • Coordinate with front office and guest services to support VIPs, special requests, and personalized services

  • Operate the hotel’s PBX/telephone system and ensure correct call routing

  • Handle international calls and assist guests with language or communication needs when required

  • Maintain a courteous, calm, and polished telephone etiquette at all times

  • Support other departments during peak hours or special events as needed


Qualifications


  • Excellent verbal communication and listening skills

  • Pleasant voice and professional telephone manner

  • Strong knowledge of resort services and layout

  • Ability to multitask and remain calm under pressure

  • Customer-focused mindset aligned with luxury hospitality standards

  • Minimum 1 year experience in a similar role within 5 star luxury property

  • Fluent on English languaage any additional language (Russian) is an asset.

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