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guest service agent jobs in Dubai

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Guest Service Agent - job post

Al Habtoor City Hotel Collection
Dubai

Job details

Here’s how the job details align with your profile.

Job type

  • Permanent
  • Full-time

Location

Dubai

Full job description

JOB SUMMARY

To serve the needs of the business, our guests and our colleagues by ensuring that all guests are enjoying a positive and memorable experience.

JOB DUTIES

  • To be an ambassador of the Front Office and the hotel, in and outside the workplace.
  • To provide a personal service to all the guests, fully aware and following the hotel standards and procedure.
  • To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service.
  • To provide welcome towels & welcome drinks to all arrival guests.
  • To personally greet and escort the guests rather than pointing out directions.
  • To recognize the guests as much as possible & greet them by name.
  • To ensure that the privacy of the guests and the confidentiality of the information is respected.
  • To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility.
  • To call a manager for advice in serious cases or if an approval is required.
  • Greets guests upon arrival and bids farewell upon departure.
  • Ensures that, whenever possible, guests receive bespoke recognition.
  • Maintains an active presence in the hotel lobby and at the main door to greet and assist incoming guests.
  • Actively obtains feedback from guests to improve services and facilities.
  • Promotes inter-hotel sales and in-house facilities and aware of banquet events, hotel facilities, F&B outlets, special promotions for the purpose of assisting guests and offering accurate information.
  • Maintains a neat, tidy and professional appearance at all times.
  • Escorts VIP guests to their allocated rooms.
  • Performs other duties as assigned by Guest Services Supervisor and Guest Services Manager.
  • To provide friendly, courteous and professional service at all times.
  • To maintain good working relationships with all colleagues.
  • To read and understand the hotel’s Employee Handbook and adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
  • To comply with local legislation as required.
  • To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments / areas if required, to meet business demands and guest service needs.
  • Complete brand required training on Starwood Development Center and to attend trainings and meeting as and when required.
  • Actively elicit guest feedback and preferences, regarding resort services and ensures action is initiated on the same to maximize guest satisfaction.
  • Always try to anticipate and exceed the needs of guests & associates.
  • To provide a top-quality experience to all our guests.

What are we looking for?

  • High school graduate or equivalent vocational training certificate.
  • Must have at least one year experience in the luxury hospitality industry. More experience preferred.
  • Organizational Skills
  • Guest Focus and Good Communication Skills
  • Confident, well-groomed and dressed in a business smart manner.
  • Personality: Warm, welcoming, smiling and pleasant.
  • Act with integrity
  • Excellence in communication skills : Verbally and listening

Job Types: Full-time, Permanent

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