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IT Manager (Systems Analyst & ERP Specialist)

About the Role

We are seeking an experienced and dynamic IT Manager with strong Systems Analysis and ERP expertise to oversee our end-to-end IT operations, manage infrastructure, and drive critical software and ERP developments. In this strategic yet hands-on role, you will bridge the gap between business needs and technical execution—acting as a Systems Analyst, managing developer teams, coordinating between Head Office (HO) and regional locations, and delivering scalable technology solutions.

Key Responsibilities

ERP & Software Development Leadership

• Drive ERP & Software Initiatives: Lead the end-to-end development, customization, implementation, and support of ERP systems (specifically Odoo, .Net) across operations.
• Systems Analysis & Requirement Gathering: Act as a Systems Analyst by translating complex business and functional requirements into technical specifications, clear workflows, and Data Flow Diagrams (DFDs) for software developers.
• Developer & Technical Coordination: Liaise directly with software programmers, internal developers, and external vendors to ensure seamless coding, system design, and timely project delivery.
• Database & Systems Management: Hands-on oversight and query/design management involving Oracle and other Database Management Systems (DBMS).

IT Operations, Infrastructure & Security

• Operations & Infrastructure: Oversee total IT infrastructure, server stability, network health, helpdesk operations, and multi-location IT support.
• Data Security & Maintenance: Enforce data security policies, regular backups, IT compliance, and preventive maintenance routines for system hardware and networks.
• Global & HQ Alignment: Serve as the main technical liaison between Head Office management and regional location leaders across multiple geographic sites.

Management, Planning & Governance

• Team & Stakeholder Leadership: Lead, train, and develop the IT support team while managing key internal stakeholders and business unit heads.
• Vendor & Contract Management: Oversee vendor relations, software/hardware procurement, and contract negotiations.
• Projects & Reporting: Manage project plans, system upgrades, MIS reporting, and executive management dashboards to support data-driven decision-making.

Required Qualifications & Experience

• Experience: Minimum 10 years of progressive experience in the IT industry. (Preference will be given to candidates with Manufacturing Industry experience).
• ERP Proficiency: Proven hands-on experience in ERP implementations and management (Odoo & .NET experience is strictly required).
• Systems Analysis: Strong background in systems analysis, solution design, process modeling, and DFD (Data Flow Diagram) creation.
• Database & Technical Skills:
• Demonstrated hands-on programming skills and technical aptitude.
• Deep experience with Oracle and other relational DBMS architectures.
• Infrastructure Knowledge: Solid understanding of networks, server management, and enterprise IT hardware.
• Leadership & Communication: Exceptional leadership qualities and strong English communication skills (both written and verbal) to present complex technical ideas to non-technical stakeholders.
• Mobility: Willingness and ability to coordinate across multiple geographic locations and international sites.

Key Competencies

• Strong project planning, execution, and risk management capabilities.
• Analytical thinking and high-level problem-solving/decision-making skills.
• Ability to bridge business strategy with technical software development.
• Collaborative mindset for inter-departmental and vendor management.
• Good in English Communication Skills

How to Apply

If you meet the above qualifications and are ready to lead our enterprise IT and ERP operations, please submit your updated CV along with a cover letter detailing your relevant ERP and Systems Analyst experience.

Pay: AED10,000.00 - AED12,000.00 per month

Application Question(s):

• Are you comfortable with the salary range offered for this position? If yes, would you like to proceed with your application?

Experience:

• IT : 10 years (Required)

Work Location: In person