Palace jobs in Dubai

We are looking for an organized and proactive Operations Executive Assistant to support the Executive Director across our Quick Service Restaurant brands. This role is ideal for someone who enjoys working across restaurant operations, administration, delivery platforms, finance coordination, and cross-functional communication.

What are you responsible for?

Executive & Administrative Support

• Assist the Executive Director with daily administrative and operational requirements.
• Prepare reports, presentations, meeting notes, and business updates.
• Maintain accurate and confidential documentation, contracts, and records.
• Organize meetings and ensure follow-ups are completed.

Restaurant Operations Coordination

• Act as a key coordination point for QSR Supervisors and restaurant teams.
• Monitor manpower matters, leave requests, schedule adjustments, and operational requirements.
• Track pending approvals, requests, and action items.
• Coordinate with HR, Payroll, Operations, and Restaurant Management to ensure concerns are addressed promptly.
• Escalate important operational matters to the appropriate stakeholders.

Delivery & Aggregator Platforms

• Monitor the status and performance of online delivery platforms across stores.
• Maintain and update menus, pricing, product information, images, and item availability.
• Assist with launching new products, promotions, and menu updates.
• Coordinate with aggregators, restaurants, IT, and internal support teams to resolve platform issues.
• Support the onboarding and activation of new stores and brands.

Invoice & Financial Administration

• Collect and organize invoices related to restaurant operations and delivery platforms.
• Review documentation and ensure invoices are submitted to Accounts within the required timelines.
• Follow up on outstanding invoices, discrepancies, settlements, and missing supporting documents.
• Liaise with vendors, aggregators, restaurant teams, and Accounts on financial documentation.
• Maintain proper records of invoices, contracts, settlements, and related files.

Order & Dispute Follow-Up

• Monitor cancelled, refunded, and disputed delivery orders.
• Coordinate with restaurant teams to obtain the necessary supporting information.
• Raise and track disputes with delivery platforms through to resolution.
• Work with Accounts on settlement reviews and reconciliation matters.

What we are looking for:

• Highly organized and detail-oriented
• Comfortable managing multiple priorities
• Strong in coordination and follow-up
• Confident communicating with different departments
• Familiar with restaurant/QSR operations
• Proficient in Excel and administrative reporting
• Able to work independently in a fast-paced environment

Pay: From AED6,000.00 per month

Application Question(s):

• How much is your expected salary?
• Do you have experience in managing C-suite/executive level in a hospitality setting?

Work Location: In person