Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:

The Retail Sales Representative is essential for driving sales and delivering exceptional customer experiences in the Al Futtaim Watches & Jewellery stores. This role involves a mixture of sales generation and operational duties, requiring the representative to maintain store standards and cleanliness, provide product information, and assist customers effectively. Success in this role is defined by the ability to meet or exceed sales goals, maintain a positive and professional customer environment, and cover various operational tasks such as POS training and store operations management.

What You Will Do:

Sales and Customer Service

Create a sparkling clean and organized environment by maintaining store standards and cleanliness.
Provide a high level of customer service at all times, both internal and external, by being aware of the product categories and being able to assist and advise customers in a professional manner.
Create a positive first impression for the customer through an energetic attitude and adhering to the dress code.
Greet customers immediately upon entering the store with a smile and sincere non-business-like greeting.
Provide customers with current and relevant information about the product.
Provide quality service in the fitting rooms, follow up with customers in a timely manner, and attempt to add on to the sale.

Operational Duties

Assist the Store Manager with day-to-day store operations, including opening, closing, and other security aspects.
Run the store in the absence of the Store Manager if required.
Train new staff on the Point of Sale (POS) operation and be responsible for corrective action at the POS.
Ensure compliance with in-store procedures regarding pricing and ticketing to protect against loss from incorrect pricing.
Provide efficient service at the cash wrap, offer gift cards, maintain cash wrap cleanliness, and capture customer information in the database.
Participate in and attend all store meetings and other related functions.
Participate in all inventories and perform housekeeping duties as required.

Required Skills To Be Successful:

Strong customer service skills with an eye for fashion trends.
Good verbal communication skills.
Ability to perform under pressure and meet sales targets.
Flexibility to work various shifts and collaborate well with peers and management.

What Qualifies You For The Role:

High School Degree.
1-2 years of retail sales experience.
Good verbal communication skills.
Ability to perform some heavy lifting and stand for a minimum of 8 hours.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…

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