Job Hiring jobs in Dubai

Customer Care Executive (Order Processing & Delivery Coordination)

Job Summary
We are looking for a professional and well-organized Customer Care Executive to handle online orders, communicate with customers, coordinate deliveries, and manage order processing through Zoho Books and our website system.

Key Responsibilities

• Receive and process customer orders from the website accurately.
• Communicate with customers regarding orders, updates, and inquiries.
• Coordinate with delivery companies to ensure timely order fulfillment.
• Track deliveries and resolve any delivery-related issues.
• Maintain accurate order records using Zoho Books.
• Provide excellent customer service and handle customer concerns professionally.
• Work closely with internal teams to ensure smooth order flow.

Requirements

• Previous experience in customer service, order processing, or e-commerce.
• Strong communication and customer handling skills.
• Experience with or willingness to learn Zoho Books.
• Ability to coordinate with delivery companies and manage logistics.
• Fast learner and able to adapt to new systems easily.
• Fluent in English; Arabic is a plus.
• Strong attention to detail and problem-solving skills.

Pay: AED3,000.00 - AED4,000.00 per hour

Work Location: In person