Insurance Manager jobs in Dubai

Company Description

GlobeMed Gulf Healthcare Solutions has been a leader in healthcare benefits management since 2013, operating in the UAE with a mission to enhance access to healthcare while managing costs. The company provides cutting-edge solutions, including network management, utilization review, and advanced business intelligence tools, supported by innovative and automated technology. As part of the reputable GlobeMed Group, which has over 33 years of experience and a network in 11 MENA region countries, GlobeMed Gulf offers exceptional, technology-driven healthcare solutions and services to its partners and clients.

Role Description

The Senior Broker Relations Manager is responsible for managing and expanding relationships with key brokers and corporate accounts while ensuring high standards of service delivery, client satisfaction, retention, and portfolio growth. The role serves as a senior focal point for brokers and strategic accounts, overseeing complex cases, supporting business development initiatives, and coordinating with internal stakeholders to ensure efficient execution of operational and commercial objectives. The position also plays a key role in strengthening broker engagement, enhancing service quality, and driving sustainable business growth across the healthcare insurance and TPA portfolio.

Duties & Responsibilities

A. Broker & Account Relationship Management

• Manage and strengthen relationships with strategic brokers, corporate accounts, and business partners.
• Act as the primary escalation point for complex broker and client issues, ensuring timely resolution and effective stakeholder management.
• Maintain regular engagement with brokers and clients to ensure high satisfaction levels and long-term business retention.
• Support the onboarding of new brokers and corporate accounts while ensuring alignment with company standards, processes, and service expectations.
• Build strong partnerships with brokers to enhance collaboration and maximize business opportunities.

B. Portfolio Management & Business Growth

• Manage assigned broker and corporate account portfolios to ensure retention, profitability, and sustainable growth.
• Support business development initiatives by identifying cross-selling, upselling, and new business opportunities through broker channels.
• Participate in renewal negotiations, pricing discussions, and account review meetings in coordination with internal stakeholders.
• Contribute to achieving sales and retention targets through proactive relationship management and market engagement.
• Support the implementation of broker engagement and account development strategies aligned with company objectives.

C. Operational & Service Coordination

• Oversee the coordination of onboarding, renewal, and policy administration activities for broker-managed accounts.
• Ensure timely and accurate handling of broker and client requests through effective coordination with Underwriting, Claims, Operations, Medical, and Finance teams.
• Monitor service performance, turnaround times, and operational efficiency related to assigned accounts.
• Ensure adherence to service level agreements (SLAs) and support corrective actions where needed.
• Facilitate smooth communication between brokers, clients, and internal departments to ensure seamless service delivery.

D. Market Intelligence & Strategic Support

• Participate in broker meetings, client presentations, and strategic business discussions.
• Gather and analyze market intelligence, broker feedback, competitor activities, and industry trends.
• Support management in identifying opportunities for service enhancement and portfolio expansion.
• Contribute to the development of competitive healthcare insurance and TPA solutions based on market and client needs.

E. Reporting, Compliance & Process Improvement

• Maintain accurate records of broker interactions, quotations, renewals, and contractual agreements.
• Prepare and analyze periodic portfolio, broker performance, and activity reports.
• Ensure compliance with company policies, contractual obligations, regulatory requirements, and operational procedures.
• Identify operational gaps and recommend process improvements to enhance efficiency and service quality.
• Support audit and compliance activities related to broker and account management functions.

F. Team Support & Leadership

• Provide guidance, coaching, and technical support to junior team members and Broker Relations staff.
• Share best practices and support knowledge transfer across the team.
• Contribute to fostering a collaborative, client-focused, and performance-driven work environment.

Skills/Qualifications:

Education

• Bachelor’s degree in Business Administration, Finance, Insurance, Healthcare Management, or a related field.
• Professional insurance certifications are considered an advantage.

Experience:

• Medical Insurance: 5 years (Required)

Work Location: In person