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IT Support Engineer jobs in Dubai

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    • You will be required to provide technical solutions to Corporate clients about Desktop, Networking (LAN, WAN, VPN, Wifi and Internet), and Cyber Security.
    • View all Integral Connection t/as Network Overdrive jobs - Dubai jobs - IT Support jobs in Dubai
    • Salary Search: IT Service Desk Technician salaries in Dubai
    • Provide remote support to users across our European, US and Singapore offices.
    • Provide deskside support to the Dubai office, including troubleshooting, user…
    • Management and ownership of support tickets.
    • Assist remote users with technical support issues.
    • Responsible for logging requests reported by customers and…
    • Minimum 3 years of relevant professional experience in IT support, desktop support, technical support or a related hands-on technical position.
    • Join our Technology Operations team, where you will play a pivotal role in our IT landscape, ensuring smooth operations and outstanding support for critical…
    • Ability to prioritize support requests and manage multiple tasks.
    • Maintain accurate records of IT assets, software licences, and support requests.
    • Strong understanding of IT support processes, troubleshooting methodologies, and support tools.
    • Assist in improving support processes and contribute to…
    • Provide network communications support and technical guidance.
    • Provide end-user support for all applications.
    • Train/instruct users in proper use and security of…
    • Previous experience in IT support, technical support, or a similar position is preferred.
    • Strong time management skills and ability to handle multiple support…
    • Microsoft 365 administration and user support.
    • Escalate unresolved or complex issues to L2/L3 support teams.
    • May require rotational shifts, weekend support, or…
    • Maintain records of support tickets, troubleshooting steps, and resolutions.
    • The engineer will collaborate with IT teams to enhance system efficiency and…
    • Provide first and second-level technical support for end users.
    • Coordinate with third-party vendors for hardware repairs and software support.
    • Installing and configuring computer hardware operating systems and applications;
    • Monitoring and maintaining computer systems and networks;
    • Manage users/permissions in Active Directory and Microsoft 365 (Intune, Exchange); support Outlook, Teams, OneDrive, SharePoint; handle password resets, mailbox…
    • Previous experience in IT support, technical support, or a similar position is an advantage.
    • Knowledge of remote desktop support tools and IT ticketing systems.

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Job Post Details

IT Service Desk Technician
Integral Connection t/as Network Overdrive
Dubai
AED7,000 - AED10,000 a month
Full-time
Apply now

Job details

AED7,000 - AED10,000 a month
Full-time
Dubai

Full job description

Network Overdrive Australia is hiring in Dubai

We are looking for an IT Service Desk Technician able to work evenings and be part of a global team of IT professionals.

You will be required to provide technical solutions to Corporate clients about Desktop, Networking (LAN, WAN, VPN, Wifi and Internet), and Cyber Security.

Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly.

You should also have excellent English and Customer Service skills and with an interest to speak to our clients on the phone about minor IT frustrations and major outages.

Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently for our clients anywhere in the world.

Responsibilities

  • Ensure North American customers are receiving timely response to their needs during USA business hours via phone, email, chat and ticketing system.
  • Take necessary actions to have customers Azure Infrastructure, Windows domain servers, Exchange servers, file/print servers, application servers operational on 24 X 7 basis.
  • Conduct timely updating OS patches, security patches and service packs to minimise cyber security threats
  • Investigate cyber security events in SIEM
  • Manage email quarantines and perform analysis of malware.
  • Troubleshoots and resolves critical hardware and software problems.
  • Monitors and tests system performance and provides performance statistics and reports.
  • Recommends and executes modifications systems to improve efficiency, reliability, and performance.
  • Define and perform system backups and recovery procedures to ensure data protection.
  • Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
  • Familiarity with various operating systems and platforms

Provide Support in the following areas :

  • HP and Dell Workstations and Laptops
  • Azure and Microsoft 365 Platforms
  • Fortinet firewalls, switches and WAPs
  • Cisco Meraki
  • Windows On-premise
  • Active Directory
  • Windows Server OS
  • Server Hardware
  • Hyper-V
  • File and Print Server
  • Windows Active Directory inc Group Policy

Requirements and skills

  • Proven experience as a System Administrator, Network Administrator, or similar role
  • Resourcefulness and problem-solving aptitude
  • Excellent communication skills
  • BSc/Ba in Information Technology, Computer Science or a related discipline; professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus

Note: We will only consider applications that have a 'no objection certification' from their current employer.

Job Types: Permanent, Full-time

Pay: AED7,000.00 - AED10,000.00 per month

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