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Network Support Specialist - job post

BridgeWay International
Responded to 75% or more applications in the past 30 days, typically within 1 day.

Job details

Here’s how the job details align with your profile.

Job type

  • Full-time



Full job description

BridgeWay is currently seeking a dedicated Network Support Specialist to join our dynamic IT team. This role is pivotal in providing technical support and expertise to our clients, end-users, and staff, ensuring robust and reliable network performance.


  • Assist with administration and operation of all LAN/WAN-related network services according to company policies and procedures
  • Coordinating and implementing network configuration and hardware upgrades
  • Troubleshooting and resolving LAN/WAN performance, connectivity and related network problems
  • Network monitoring and analysis, and performance tuning; troubleshooting network problems
  • Participate in the network team that handles day-to-day management of email security and end user cyber awareness training
  • Manage and maintain a large wireless infrastructure with other network team members
  • Work as a team member with other technical staff to ensure high-quality support services to end users
  • Maintain confidentiality with regard to the information being processed, stored, or accessed by the network
  • Document network problems and resolutions for future reference
  • Other duties as assigned

Additional responsibilities may include:

  • Assist personnel of other departments as a computer resource
  • Provide on-the-job training to new department staff members

The position of Network Support Specialist requires excellent problem-solving skills, and knowledge of administering and maintaining all the relevant technologies.


  • Minimum of two years of network administration experience.
  • Fundamental knowledge of networking concepts and hands-on technical troubleshooting capabilities.
  • Proficient in managing and configuring network devices, with a strong emphasis on Cisco products.
  • Experience with managing firewalls and understanding of security best practices.
  • Proven ability to manage and troubleshoot Cisco Call Manager and related VoIP services.
  • Familiarity with managing and monitoring network circuits.
  • Ability to work independently under minimal supervision and possess exceptional critical thinking and problem-solving ability.
  • Experience with server management and monitoring tools.
  • Knowledge of IP infrastructure, Active Directory, DNS, and DHCP.
  • Cisco, Extreme, or Barracuda hardware experience is highly preferred.

Job Type: Full-time


  • Network Administration: 2 years (Required)

Application Deadline: 06/01/2024

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