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IT Support Engineer jobs

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    • 2–5 years of experience in IT support, helpdesk, or desktop support roles.
    • Coordinate warranty claims and vendor support for faulty hardware.
    • View all NMC Healthcare jobs - Abu Dhabi jobs - IT Support jobs in Abu Dhabi
    • Salary Search: IT Support Engineer salaries in Abu Dhabi
    • See popular questions & answers about NMC Healthcare
    • Experience in the computer and communication industry as a support engineer dealing with application support.
    • As well as being the Single point of contact (SPOC…
    • The ideal candidate will have a strong background in IT systems, networks, and troubleshooting, with a passion for delivering high-quality service to clients.
  • View similar jobs with this employer
    • IT Support Specialist is Responsible for providing comprehensive IT support and technical functions required supporting the different Units of UAE University.
    • Coordinating with the remote support team to fix issues and provide top-notch support service to clients.
    • Desktop support: 3 years (Required).
    • 2+ years in IT support / helpdesk in a Windows environment.
    • Be the single point of contact for IT issues — walk-ups, calls, and tickets — and see each one…
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    • Installation and configuration of Windows based operating systems (Windows Xp, Vista,7&8).
    • Software installations and troubleshooting of all types of customer…
    • Installing and configuring computer hardware operating systems and applications;
    • Monitoring and maintaining computer systems and networks;
    • 2–4 years of experience in IT support or a helpdesk role.
    • Exposure to Active Directory, endpoint security, and remote support tools.
  • View similar jobs with this employer
    • The purpose of this role is to assist in the triage and documentation of priority incidents, support resolution of software and hardware service requests and…
    • Provide general administration support to the IT function.
    • 5+ years of experience in providing IT Helpdesk support services.
    • Clean up and recycle computers.
    • Approximately 2-3 years' experience in IT support, desktop support, infrastructure support or a similar technical role.
    • Good working knowledge of Microsoft 365.
    • Hands-on experience in support for Desktop OS and applications including patches.
    • Assist the Guest if there is any support or assistance during the stay.
    • IT technical support and troubleshooting.
    • Ability to handle multiple technical support requests and prioritize issues.
    • User account and access management.
    • Escalate complex issues to Level 2/3 support teams as required.
    • Deliver professional, customer-focused support and maintain high user satisfaction.

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IT Support Engineer
NMC Healthcare
·
3.7
Abu Dhabi
Full-time
Apply on company site

Job details

Here’s how the job details align with your profile.

Job type

Full-time

Full job description

The engineer acts as the first point of contact for technical issues, ensuring prompt resolution of incidents and service requests while maintaining high levels of user satisfaction and system availability.


Endpoint Support & Management

  • Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.
  • Perform operating system installation, software deployment, upgrades, and patch management.
  • Diagnose and resolve hardware and software issues for end users.
  • Maintain inventory and asset records of IT equipment and accessories.
  • Coordinate warranty claims and vendor support for faulty hardware.

User Support & Helpdesk Operations

  • Provide first-level technical support for business applications and IT services.
  • Respond to user incidents and service requests through ticketing systems, email, phone, or in-person support.
  • Escalate unresolved technical issues to higher-level support teams when necessary.
  • Ensure timely closure of support tickets in accordance with SLA requirements.
  • Assist users with password resets, account access, and basic system configurations.

Network & Connectivity Support

  • Troubleshoot basic LAN/Wi-Fi connectivity issues.
  • Support VPN access and remote user connectivity.
  • Assist in troubleshooting network printers and shared resources.

System Maintenance & Security

  • Perform routine system health checks, system patching and preventive maintenance.
  • Support backup and recovery activities for user systems where applicable.
  • Follow IT policies, procedures, and security standards.
  • Maintain detailed technical documentation, knowledge articles, and operational manuals.

Documentation & Reporting

Customer Service & Collaboration

  • Build and maintain positive, professional, and respectful relationships with all stakeholders while upholding healthcare service etiquette.
  • Support IT projects, system rollouts, office relocations, and technology upgrades as required.

Education and Certification –

  • Bachelor’s degree in information technology, Computer Science, or a related field.

Experience

  • 2–5 years of experience in IT support, helpdesk, or desktop support roles.
  • Hands-on experience in troubleshooting desktops, laptops, printers, and endpoint devices.
  • Experience in providing first-level support for enterprise/business applications.
  • Familiarity with Windows operating systems, Microsoft Office applications, and common IT tools.
    • Basic knowledge of networking concepts, Active Directory, and remote support tools.

Technical Skills

  • Knowledge of hardware diagnostics and troubleshooting.
  • Understanding of ticketing systems and IT service management processes.
  • Basic understanding of LAN/WAN, Wi-Fi, VPN, and printer management.
  • Experience with endpoint security and antivirus solutions.
  • Good communication and interpersonal skills.
  • Strong problem-solving and analytical abilities.
  • Ability to work independently and under pressure.
  • Customer service-oriented mindset with attention to detail.
  • Microsoft Certification or equivalent certification
  • ITIL Foundation Certification

Soft Skills

Preferred Certifications (Optional)

  • Microsoft Certification or equivalent certification
  • ITIL Foundation Certification
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