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    • 2–5 years of experience in IT support, helpdesk, or desktop support roles.
    • Coordinate warranty claims and vendor support for faulty hardware.
    • View all NMC Healthcare jobs - Abu Dhabi jobs - IT Support jobs in Abu Dhabi
    • Salary Search: IT Support Engineer salaries in Abu Dhabi
    • See popular questions & answers about NMC Healthcare
    • Ability to prioritize support requests and manage multiple tasks.
    • Maintain accurate records of IT assets, software licences, and support requests.
    • Previous experience in IT support, technical support, or a similar position is an advantage.
    • Knowledge of remote desktop support tools and IT ticketing systems.
    • Ability to manage multiple support requests and prioritize tasks effectively.
    • Maintain accurate records of IT assets, software licences, and technical support…
    • Minimum 3 years of relevant professional experience in IT support, desktop support, technical support or a related hands-on technical position.
    • This position is integral to ensuring smooth product operations and enhancing the capabilities of the support team through knowledge sharing and continuous…
    • Provide on-site and remote IT support to employees and resolve issues within agreed response times.
    • *At least 4 years of IT support experience, preferably in…
    • Follow IT security best practices and support endpoint security measures.
    • Provide first-line technical support for hardware, software, operating systems, and IT…
    • Provide IT support to project sites and ensure timely resolution of technical issues.
    • Ability to work independently and support multiple departments and project…
    • 3-5 years of experience in help desk or IT support roles.
    • Provide support for warehouse and logistics applications, including interfaces like PTL, WAMAS, and…
    • Installation and configuration of Windows based operating systems (Windows Xp, Vista,7&8).
    • Software installations and troubleshooting of all types of customer…
    • Join our Technology Operations team, where you will play a pivotal role in our IT landscape, ensuring smooth operations and outstanding support for critical…
    • Coordinating with the remote support team to fix issues and provide top-notch support service to clients.
    • Desktop support: 3 years (Required).
    • You will be required to provide technical solutions to Corporate clients about Desktop, Networking (LAN, WAN, VPN, Wifi and Internet), and Cyber Security.
    • Maintain records of support tickets, troubleshooting steps, and resolutions.
    • The engineer will collaborate with IT teams to enhance system efficiency and…

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Job Post Details

IT Support Engineer
NMC Healthcare
·
3.7
Abu Dhabi
Full-time
Apply on company site

Job details

Pay information not provided
Full-time
Abu Dhabi

Full job description

The engineer acts as the first point of contact for technical issues, ensuring prompt resolution of incidents and service requests while maintaining high levels of user satisfaction and system availability.


Endpoint Support & Management

  • Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.
  • Perform operating system installation, software deployment, upgrades, and patch management.
  • Diagnose and resolve hardware and software issues for end users.
  • Maintain inventory and asset records of IT equipment and accessories.
  • Coordinate warranty claims and vendor support for faulty hardware.

User Support & Helpdesk Operations

  • Provide first-level technical support for business applications and IT services.
  • Respond to user incidents and service requests through ticketing systems, email, phone, or in-person support.
  • Escalate unresolved technical issues to higher-level support teams when necessary.
  • Ensure timely closure of support tickets in accordance with SLA requirements.
  • Assist users with password resets, account access, and basic system configurations.

Network & Connectivity Support

  • Troubleshoot basic LAN/Wi-Fi connectivity issues.
  • Support VPN access and remote user connectivity.
  • Assist in troubleshooting network printers and shared resources.

System Maintenance & Security

  • Perform routine system health checks, system patching and preventive maintenance.
  • Support backup and recovery activities for user systems where applicable.
  • Follow IT policies, procedures, and security standards.
  • Maintain detailed technical documentation, knowledge articles, and operational manuals.

Documentation & Reporting

Customer Service & Collaboration

  • Build and maintain positive, professional, and respectful relationships with all stakeholders while upholding healthcare service etiquette.
  • Support IT projects, system rollouts, office relocations, and technology upgrades as required.

Education and Certification –

  • Bachelor’s degree in information technology, Computer Science, or a related field.

Experience

  • 2–5 years of experience in IT support, helpdesk, or desktop support roles.
  • Hands-on experience in troubleshooting desktops, laptops, printers, and endpoint devices.
  • Experience in providing first-level support for enterprise/business applications.
  • Familiarity with Windows operating systems, Microsoft Office applications, and common IT tools.
    • Basic knowledge of networking concepts, Active Directory, and remote support tools.

Technical Skills

  • Knowledge of hardware diagnostics and troubleshooting.
  • Understanding of ticketing systems and IT service management processes.
  • Basic understanding of LAN/WAN, Wi-Fi, VPN, and printer management.
  • Experience with endpoint security and antivirus solutions.
  • Good communication and interpersonal skills.
  • Strong problem-solving and analytical abilities.
  • Ability to work independently and under pressure.
  • Customer service-oriented mindset with attention to detail.
  • Microsoft Certification or equivalent certification
  • ITIL Foundation Certification

Soft Skills

Preferred Certifications (Optional)

  • Microsoft Certification or equivalent certification
  • ITIL Foundation Certification
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