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    • Every day brings the opportunity to guide travellers from around the globe through check-in, boarding, arrivals, and baggage services with confidence, care, and…
    • View all The Emirates Group jobs - Dubai jobs - Customer Service Representative jobs in Dubai
    • Salary Search: Customer Service Roles salaries in Dubai
    • See popular questions & answers about The Emirates Group
    • Arrange travel (flights, hotels, bookings).
    • Manage calendar, meetings, and appointments.
    • Handle emails, calls, and follow-ups.
    • As a Department Officer for DWC you will, direct and control all departmental activities on shift, act as point of contact and plan the availability of…
    • Compliance with UAE Labour Law and luxury hotel grooming policies.
    • Provide high-quality customer service in a luxury hotel restaurant.
    • Coordinate travel arrangements, hotel bookings, transportation and itineraries.
    • We are looking for a reliable, organised and highly professional Personal…
    • LocationAl Emreef Street, PO Box 118500, Dubai, United Arab Emirates.
    • Whether processing operational needs, addressing guest requests, completing reports, or…
    • A minimum of 2 years customer service experience with an international hotel chain/airline/world class service provider.
    • 10 Years schooling or equivalent.
    • Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays…
    • Ability to promote positive relations with all hotel guests & colleagues.
    • Is aware of and abides by all hotel policies, procedures & relevant legislations.
    • Arrange guest and staff transfers, transportation bookings, and hotel accommodations.
    • This full-time role is vital in keeping day-to-day operations running…
    • Coordinate travel arrangements, hotel bookings, itineraries and transportation.
    • Manage the executive’s calendar, meetings, appointments and daily schedule.
    • Your minimum qualification is high school graduate (Grade 12).
    • You need to be fluent in written and spoken English.
    • Basic salary = AED 4,980 / month,.
    • Handles hotel equipment and supplies with due care.
    • Contributes the hotel’s commitments to the “Environment Charter” (saving energy, recycling, sorting waste…
    • Ensures compliance with hotel standards and policies while supporting the team to provide an efficient, professional and welcoming dining experience.
    • Strong understanding of Rooms Division, Sales and overall hotel operations.
    • Represent the hotel professionally within the hospitality and business community.

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Customer Service Roles
The Emirates Group
·
4.1
Dubai
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Full job description

Job Purpose

The Emirates Group is a highly profitable business comprising of Emirates Airline, the largest international airline in the world and dnata, one of the world's biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering you a dynamic lifestyle.

If you're seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world.

We are looking for exceptional individuals who can be a part of our Customer Service team. If successful, you will join an extensive training program which include systems training and customer service skills and then be allocated to an area across the group: Emirates Airport Services, dnata, Marhaba services and Contact Centre.

During the hiring process, you can expect:

Step 1 – Apply
Submit your application and we’ll then send you an email to confirm that we’ve received your application.

Step 2 – Review
Our Recruitment Team will review your application.

Step 3 – Video Interview and Assessment
If you’re shortlisted for the role, we’ll send you a link to our on-demand, interactive and gamified video interview assessment via HireVue. This is most critical part of the process and required if you want to progress to the next stage.

Step 4 – Offer
If successful, we’ll send you an offer of employment which will include the benefits package for your role.


We have outlined below the specific job details for each of our roles:


I. Customer-facing Roles:

Airport / Customer Service Agent (Emirates and Dnata)

As an Airport / Customer Services Agent, you will be one of the first welcoming faces our customers meet at Dubai International Airport, a leading global aviation hub. Every day brings the opportunity to guide travellers from around the globe through check-in, boarding, arrivals, and baggage services with confidence, care, and professionalism.
From assisting lounge customers to supporting families, unaccompanied minors, connecting passengers, and those needing extra assistance, you will play a key role in ensuring every journey feels seamless and stress-free.
In this role, you will gain strong operational expertise, develop your people and problem-solving skills, and build a career in a dynamic, fast-paced, and highly international environment.
Strong performance in this role can also unlock opportunities for career progression and internal moves across airport operations, customer services, and wider business areas.

Marhaba Service Agent

As a Marhaba Services Agent, you will deliver a personalized airport experience to our guests, supporting them across key touchpoints including check-in, immigration, boarding and baggage services. You will provide dedicated assistance to VIP customers, families, unaccompanied minors and passengers requiring additional support. This role allows you to build strong customer engagement and service excellence skills, while offering career growth across Marhaba’s services, airport operations, and customer experience functions.


II. Contact Centre Role:

Customer Sales and Service Consultant

As a Contact Centre Customer Sales and Service Consultant, you will be the trusted voice of Emirates, delivering exceptional support and care throughout every stage of our customers’ journey. Your role is pivotal in creating seamless, reassuring experiences, whether you are helping customers plan their travel or resolving real-time queries with confidence and empathy. In this dynamic position, you will engage with customers across multiple communication channels, ensuring that every interaction reflects clarity, consistency, and up-to-date knowledge of our products and services. Your ability to actively listen, think critically, and communicate effectively will make customers feel valued and supported at all times.

Joining the Contact Centre fast-paced, multicultural environment means you will not only sharpen your communication, problem-solving, and sales expertise but also unlock clear pathways for career growth, both within the Contact Centre and across the wider Emirates Group.


Qualification

To be considered for Customer Service roles, you must meet the following requirements:

  • Fluency in both spoken and written English
  • Fluency in any other language is a plus
  • A levels/High School certificate
  • Excellent interpersonal and customer service skills
  • Willing to work in a shift environment
  • PC based skills to operate Windows package (Microsoft Word/Excel/E-mail)
    • Willing to wear uniform (Front-line customer facing roles)


In addition to the above, the job specific requirements for the Contact Centre role are:

  • Proficiency in English and at least one of the following languages is a must-have requirement for this position: Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish, Portuguese.
  • Customer and sales focus on providing excellent service and closing any sales opportunity.
    • The ability to type accurately and quickly while maintaining excellent written communication is an essential requirement for the messaging-based role.


Experience the excitement of being on the front-line customer-facing roles with dnata, Marhaba and Emirates Airport Services Agents, or work behind the scenes as a Customer Sales and Service Consultant at the Contact Centre . You'll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day. Both full-time and part-time opportunities are available, providing flexibility to fit your lifestyle and career goals. Whether it be Emirates Airline or dnata, our goal is to ensure that our customers experience service is consistent with the Emirates Group high standards.


Salary & benefits

Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.

Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website emiratesgroupcareers.com
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