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    • Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays…
    • View all The Emirates Group jobs - Dubai jobs - Customer Service Representative jobs in Dubai
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    • Every day brings the opportunity to guide travellers from around the globe through check-in, boarding, arrivals, and baggage services with confidence, care, and…
    • Your minimum qualification is high school graduate (Grade 12).
    • You need to be fluent in written and spoken English.
    • Basic salary = AED 4,980 / month,.
    • Be able to sell the hotel’s products and promote sales within the hotel.
    • Promptly deliver messages within the hotel.
    • Ensure hotel lobby is kept clean and tidy.
    • Uphold hotel service standards and guest satisfaction.
    • Escort guests to their rooms and explain hotel facilities and amenities.
    • Minimum 2 years’ experience in same or similar role in luxury hotels or fine dining restaurants.
    • The Club provides its members with a home away from home: a…
    • Stay updated on hotel and local services, keeping abreast of any changes.
    • Your friendly and professional demeanor adds to the warm welcome guests receive,…
    • Complimentary stays with breakfast included in our sister Dorchester Collection hotels.
    • Flight Allowance every 24 months.
    • Build and maintain partnerships with global hotels, restaurants, event organizers, and service providers to secure privileged access.
    • Coordinate travel arrangements, hotel bookings, transportation and itineraries.
    • We are looking for a reliable, organised and highly professional Personal…
    • Compliance with UAE Labour Law and luxury hotel grooming policies.
    • Provide high-quality customer service in a luxury hotel restaurant.
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    • Previous experience as a Waiter/Server in a hotel, restaurant, café, or hospitality environment preferred.
    • The role ensures orders are taken accurately, food…
    • You will be our guests’ superhero ensuring all aspects of the guest journey and experience are delivered to the highest level.
    • Previous experience in a luxury hotel or upscale hospitality environment.
    • Balance cash transactions and prepare daily reports according to hotel policies.

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Baggage Services Agent
The Emirates Group
·
4.1
Dubai
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Full job description

Job Purpose

dnata is one of the world's largest air and travel service providers ; offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by you side for the entire travel experience.

As a Baggage services Agent you will perform baggage related activities at DWC in line with dnata's safety and operational standards, ensuring optimum service quality to our customers.

In this role, you will:

  • Lead by example in promoting safe working practices and ensuring equal workload distribution across the team.
  • Conduct safety briefings at the start of each shift and intervene immediately when safety risks are identified.
  • Organize daily operations to ensure tasks are completed efficiently and in compliance with procedures and service standards.
  • Ensure outsourced teams understand their responsibilities and meet SLA requirements.
  • Brief team members on daily responsibilities, provide guidance, and deliver performance feedback.
  • Oversee baggage sortation, handling, loading, offloading, arrival, transfer, and departure activities to meet operational timelines.
  • Escalate operational issues to the Supervisor when required and support manual handling activities as needed.
  • Ensure compliance with work instructions, standard operating procedures, and operational requirements.
  • Monitor the serviceability of equipment and support systems, taking corrective action in case of breakdowns or failures.
  • Maintain accurate shift records and documentation while coordinating effectively with relevant stakeholders to support smooth operations.

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Qualification

To be consider for this role, you will have to meet the below requirements:

  • Possess a High School Certificate
  • Have a minimum of 2 to 4 years of experience in business administration, aviation, ground handling, customer Service.
    • Possess English Level 4 - (internal candidates)


Additional consideration will given to candidates who have:

  • A UAE driving licence or Home country driving licence,
    • Good written and spoken communication

Our services on the ground keep the world in the air. We're one of the largest air services providers in the world, and you'll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We're growing fast, and we're looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make. Be a part of our success story - if you want to join us, visit dnata.com/careers to apply

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. you can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers . Further information on what's it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.

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