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Job Post Details

Receptionist - job post

The Warrior Academy
Dubai
AED4,300 - AED4,800 a month

Job details

Pay

  • AED4,300 - AED4,800 a month

Job type

  • Contract
  • Permanent
  • Full-time

Location

Dubai

Full job description

Receptionist

Good command of English communication. Highly flexible and attentive with a good working attitude, team work spirit and willing to work in a diverse environment. Work experience with handling children and attending customer concerns with care and passion, is an advantage.

Role Overview:

As a Receptionist/Front of House Assistant at The Warrior Academy, your role is instrumental in cultivating an inclusive, professional, and motivating environment that fosters physical and mental well-being through martial arts. You will be the cornerstone for interfacing with new and current members, ensuring that they receive an unparalleled service experience. This position plays a critical role in member retention and acquisition, and serves as an ambassador for our academy’s philosophy of character development and physical fitness.

Duties and Responsibilities:

Member Retention: Build and maintain strong relationships with members.
Regularly check in with members to understand their needs and suggest appropriate programs or changes.
Handle all member queries, concerns, or complaints with promptness and professionalism.

Membership Administration: Accurately maintain membership records and documentation.
Assist with sign-up processes and the issuance of membership cards.
Ensure timely and accurate billing processes.

Data Management: Keep track of membership metrics, using data to improve member satisfaction and retention.
Prepare reports as required by the management team.

Customer Service: Provide exemplary customer service, aiming to exceed member expectations at every touchpoint.

Team Collaboration: Work closely with instructors and other departments to ensure seamless service delivery.
Participate in staff meetings and training sessions.

Compliance and Safety: Adhere to all policies, procedures, and regulations set forth by the academy and relevant governing bodies.
Maintain a clean and organized work environment.

Character Traits, Mindset, and Attitude:

  • Integrity: Uphold the highest ethical standards, maintaining the reputation and confidentiality of the academy.
  • Passion for Martial Arts: A genuine interest in martial arts and character development.
  • Customer-Oriented: Exceptional interpersonal and communication skills, with the ability to empathize with members.
  • Proactive: A self-starter who takes initiative and anticipates needs.
  • Organized: Strong organizational and multitasking abilities.
  • Team Player: A positive, collaborative mindset for working in a team environment.
  • Adaptive: Ability to work under pressure and adapt to various situations.
  • Tech-Savvy: Comfortable using membership management software and other digital tools.
  • Cultural Sensitivity: Understands and respects the diverse culture of the UAE and its international community.

Education:

- Degree or high school equivalent education

Working period: 48 hrs per week, 1 day off per week

Location: Dubai

Why Should You Work With Us?
Working at The Warrior Academy is a unique opportunity that is lead by driven individuals that are looking to inspire the next generation that they can and should impact the world for good.

We value like minded people and offer a fun and inclusive working environment, complete with training on all job aspects from day one. Progression is at the heart of everything we do and so we encourage our team members to grow and develop their skill sets, as well as their career.

If you meet the above criteria and are ready to elevate your career in an exciting and supportive environment, we want to hear from you! Apply now and be a part of our dynamic team.

Submit your application with a covering letter, detailing your relevant experience and why you are the perfect fit for this role. In your covering letter write “Warrior101” this will tell us that you have carefully read this job application.

We look forward to helping you achieve new heights in your career!

**Apply Today!**

Job Types: Full-time, Contract, Permanent

Pay: AED4,300.00 - AED4,800.00 per month

Experience:

  • admin assistant: 2 years (Required)
  • working with children: 2 years (Preferred)

Language:

  • English (Required)

Work Location: In person

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