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Guest Relation Executive jobs in Dubai

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    • Resolve guest complaints with empathy and efficiency.
    • Strong problem-solving and guest handling skills.
    • Handle guest communication via Airbnb, Booking.com, and…
    • View all HAVN Lifestyle Getaways jobs - Dubai jobs - Guest Service Agent jobs in Dubai
    • Salary Search: Guest Relations Executive (Office-Based) – Holiday Homes, Dubai salaries in Dubai
    • The role is responsible for ensuring the accuracy, consistency, and timely communication of guest information, preferences, and feedback across all systems.
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Guest Relations Executive (Office-Based) – Holiday Homes, Dubai
HAVN Lifestyle Getaways
Dubai
•
Remote
AED5,000 - AED6,000 a month
Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Pay

AED5,000 - AED6,000 a month

Job type

Full-time

Full job description

About Us:
HAVN is a fast-growing, fully licensed holiday home company in Dubai, known for creating memorable stays and seamless guest experiences. We’re looking for a Guest Relations Executive (Office-Based) to join our vibrant team and help us deliver 5-star hospitality across our portfolio of premium short-term rentals.

Key Responsibilities:

  • Handle guest communication via Airbnb, Booking.com, and other booking platforms
  • Coordinate daily operations with the housekeeping and maintenance teams
  • Manage check-ins, check-outs, and guest-related requests remotely
  • Respond to inquiries quickly and professionally across all channels
  • Resolve guest complaints with empathy and efficiency
  • Update reservations, notes, and reports through Hostaway (experience required)
  • Support the Guest Relations field team when needed
  • Maintain a high standard of service, accuracy, and speed in all tasks

Requirements:

  • 1-2 years of experience in holiday homes / short-term rentals in Dubai is a plus
  • Proficiency in Hostaway or similar PMS tools
  • Excellent written and verbal English communication skills
  • Fast typing and multitasking abilities
  • Strong problem-solving and guest handling skills
  • Ability to stay calm and professional under pressure
  • Office-based role – must be available to work from our Dubai office
  • UAE Drivers License is a plus
  • Multi-lingual is a plus

What We Offer:

  • Competitive salary (based on experience)
  • Performance bonuses
  • Supportive and friendly work environment
  • Growth opportunities within a fast-expanding company
  • Modern office in Barsha Heights

If you’re passionate about hospitality, love creating happy guest experiences, and thrive in a fast-paced environment — we’d love to hear from you!

Job Type: Full-time

Pay: AED5,000.00 - AED6,000.00 per month

Application Question(s):

  • How many years of experience do you have in the holiday homes or short-term rental industry?

Work Location: In person

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