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Guest Relation Executive jobs in Dubai

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Job Post Details

Guest Relation Executive - job post

The Food & Beverage Group
Dubai
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Location

Dubai

Full job description

Location: UAE
Reports to: Restaurant Manager (Assistant General Manager)
Department: Front of House
Industry: Hospitality / Food & Beverage / Lifestyle
Employment Type: Full-time


Role Overview

The Guest Relations Executive is responsible for managing the guest journey from first contact to departure, ensuring a warm, professional, and seamless experience in line with FAB Group standards. As the first and last point of contact, this role plays a critical role in shaping guest perception, managing reservations and seating, and supporting the service team in delivering a consistently high-quality hospitality experience.

The role combines guest engagement, operational coordination, and attention to detail, with a strong focus on reservations flow, VIP handling, and personalised service.


Key Responsibilities

Guest Experience & First Impressions

  • Welcome guests warmly and professionally, acting as the face of the venue

  • Create a positive first impression aligned with brand standards and service culture

  • Manage guest expectations during busy service periods with confidence and calm

Reservations & Seating Management

  • Manage reservations across all platforms, ensuring accuracy and optimal table allocation

  • Control seating flow, walk-ins, waitlists, and peak-time capacity management

  • Coordinate closely with floor managers to align bookings with operational capacity

Guest Data & Personalisation

  • Maintain accurate guest profiles, preferences, and special requests

  • Handle VIPs, regular guests, and group bookings with discretion and care

  • Support personalised service and repeat visitation initiatives

Coordination & Communication

  • Communicate clearly with floor teams regarding arrivals, priorities, and guest needs

  • Support service recovery by escalating guest feedback or issues to management promptly

  • Ensure smooth handovers between shifts

Standards & Professionalism

  • Maintain impeccable presentation of the host desk and reception area

  • Uphold grooming, professionalism, and brand representation at all times

  • Ensure guest data is handled in line with privacy and data protection standards


KPIs & Success Metrics

  • Guest satisfaction and feedback quality

  • Accuracy and efficiency of reservations and seating flow

  • Quality of guest data and repeat visitation

  • Professionalism and brand representation


Candidate Requirements

  • 2-4 years’ experience in guest relations or hosting within a premium hospitality environment

  • Strong communication and interpersonal skills

  • Experience using reservation and guest management systems

  • Calm, professional approach under pressure

  • Fluent in English; additional languages are an advantage

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