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Job Post Details

Reservations Coordinator & Reception
Bedia Gallery
Dubai
AED1 a month
Contract, Permanent, Full-time
Apply now

Job details

AED1 a month
Contract, Permanent, Full-time
Dubai

Full job description

Guest Experience | Customer Service | Holiday Rental Management

Location: Al Quoz, DubaiEmployment Type: Full-Time

About the Role

We are looking for a highly organized, professional and proactive Reception & Reservations Coordinator to join our team in Dubai.

This is a diverse position combining front-desk guest experience, customer communication, reservations and short-term holiday rental management.

The successful candidate will be responsible for welcoming clients at our premium pottery studio in Dubai, managing daily enquiries and bookings, while also supporting the online management and rental of our holiday properties.

We are specifically looking for someone who is comfortable taking responsibility, following up independently and ensuring that enquiries are converted into confirmed bookings whenever possible.

Key Responsibilities

Reception & Guest Experience

  • Welcome clients professionally and warmly upon arrival
  • Manage the reception area and daily client flow
  • Handle reservations, cancellations and booking changes
  • Answer telephone enquiries
  • Respond professionally and promptly to WhatsApp messages
  • Manage incoming emails and client enquiries
  • Follow up with potential clients and open enquiries
  • Coordinate bookings with the studio team
  • Maintain accurate reservation and client information
  • Support private events, birthdays, corporate bookings and special occasions
  • Ensure a consistently high standard of client service

Holiday Rental & Booking Management

The position will additionally support the management and rental of our holiday villas and apartments.

Responsibilities include:

  • Create and optimize property listings on platforms such as and similar booking portals
  • Manage availability, calendars, rates and property information
  • Respond quickly and professionally to guest enquiries
  • Follow up on enquiries to maximize confirmed reservations
  • Monitor bookings, cancellations and availability
  • Coordinate check-in and check-out information
  • Communicate with guests before, during and after their stay
  • Coordinate closely with our Property Manager
  • Ensure the Property Manager receives all relevant booking and guest information
  • Follow up on operational issues and guest requests
  • Monitor listing quality, photographs, descriptions, pricing and availability
  • Help improve occupancy and rental performance
  • Maintain accurate records and booking reports
  • Proactively identify opportunities to increase reservations and revenue

Who We Are Looking For

The ideal candidate is organized, commercially minded, service-oriented and highly reliable.

You should be someone who does not simply answer enquiries, but actively follows up and takes responsibility until a booking or issue is resolved.

Requirements

  • Previous experience in reception, reservations, hospitality, customer service or holiday rentals
  • Excellent written and spoken English
  • Professional communication skills
  • Strong WhatsApp and email communication skills
  • Good computer skills
  • Experience with , Airbnb or similar reservation platforms is highly preferred
  • Ability to learn new booking systems and online platforms quickly
  • Strong organizational and follow-up skills
  • Ability to coordinate remotely with property managers and external partners
  • Attention to detail
  • Ability to handle several responsibilities simultaneously
  • Professional appearance and manner
  • Currently based in Dubai or able to relocate

Preferred Background

Candidates with previous experience in any of the following will be particularly suitable:

Hotels | Reservations | Front Office | Holiday Homes | Property Management | Airbnb | | Guest Relations | Premium Hospitality

What We Value

We are looking for someone who is:

  • Proactive rather than reactive
  • Friendly and confident with clients
  • Excellent at following up
  • Commercially aware
  • Reliable and responsible
  • Organized and detail-oriented
  • Comfortable working independently
  • Interested in improving booking and occupancy performance

This position is ideal for someone who enjoys hospitality and client interaction, but also wants to take responsibility for reservations and holiday rental performance.

Application

Please submit your CV together with a short introduction explaining your experience with:

  • Reception or guest relations
  • WhatsApp and email customer communication
  • , Airbnb or other reservation platforms
  • Holiday homes, hotels or property management
  • Your current location, visa status and notice period

Pay: AED1.00 per month

Application Question(s):

  • Are you aged bewtween 23-28 ?
  • Salary expectation ?
  • Can you start immediately?

Language:

  • English (Required)

Work Location: In person

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