As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist®.

Job Description

We are seeking a friendly and professional Guest Service Agent to join our team in Sharjah, United Arab Emirates. As the face of our hotel, you will play a crucial role in ensuring our guests have an exceptional experience from check-in to check-out.

Greet and welcome guests with a warm and friendly demeanor, setting the tone for their stay
Efficiently manage the check-in and check-out process, ensuring accuracy and attention to detail
Handle guest inquiries and resolve issues promptly and professionally
Provide comprehensive information about hotel amenities, services, and local attractions in Sharjah
Coordinate with other departments to fulfill guest requests and ensure their comfort
Maintain a neat and organized front desk area
Process payments and manage guest accounts with precision
Uphold the hotel's standards of excellence in customer service and professionalism
Adapt to changing situations and handle multiple tasks simultaneously in a fast-paced environment
Process all incoming and outgoing calls accurately and courteously
Maintain detailed knowledge of the Hotel’s fire, life and safety system
Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling

Qualifications

Previous experience as a Guest Service Agent or in a similar role within a luxury hotel preferred
Excellent communication and interpersonal skills, with a focus on customer service
Strong attention to detail and efficient problem-solving abilities
Proficiency in hotel management software (OperaCloud preferred) and Microsoft Office Suite
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Flexible schedule, including availability to work evenings, weekends, and holidays
Fluency in English (both written and spoken)
Fluency in Arabic is an advantage
Knowledge of local attractions and services in Sharjah and the surrounding areas
Cultural sensitivity and awareness to cater to a diverse international clientele
Ability to maintain a professional and friendly demeanor in all interactions
Strong organizational skills and the ability to prioritize tasks effectively

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