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Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Restaurants, Bars & Experiences Supervisor to join our Restaurants, Bars & Experiences - Talea team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Restaurants, Bars & Experiences Department, the Restaurants, Bars & Experiences Supervisor is responsible for ensuring that guests are served food and beverage according to the standards of Emirates Palace Mandarin Oriental. The Waiter/Waitress reports to the Assistant Restaurant Manager.

As a Restaurants, Bars & Experiences Supervisor, you will be responsible for the following duties:

• To carry out any additional duties requested by management, related to hotel operational activities.
• Have a very good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to guests and to train colleagues on them.
• Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the sequence of service.
• Maintain a great synergy between all outlets within Restaurants, Bars & Experiences as well as the Hotel overall to assure maximum efficiency.
• Provide direction and support to all outlet colleagues at any time, particularly during the operational hours.
• Support the Restaurant/ Outlet Manager when required to train colleagues in accordance with the applicable standards and policies.
• Follow his/her side duty schedule and assure all tasks are always completed in a timely manner.
• Assure the back and front of house areas in the outlet are always clean and tidy.
• Constantly identify areas for improvement in service and food and beverage quality through guest comments, comment cards and guest incident reports and share observations and recommendations with the Outlet Manager.
• Encourage proactive, efficient, and effective communication within the outlet in order to promote a climate of teamwork and enthusiasm.
• Ensure that Mandarin Oriental Emirates Palace, Abu Dhabi’s grooming and appearance standards are implemented and always maintained to reflect an image of professionalism and care
• Supervise and coordinate that all outlet equipment and utensils are kept in good conditions by proper day to day handling of all applicable utensils and by assuring that side duties are carried out as assigned
• Checking in advance on manning levels and other parameters affecting shifts daily.
• Support the Restaurant/ Outlet Manager to maintain a clear overview of all POS- point of sales, by carrying out regular checks on accuracy of all items.
• Ensure proper presentation of all menus: current, clean, and presentable.
• To maintain and organize appropriate stock levels and ensure sufficient inventory for daily usage.
• Following up with daily and weekly requisitions as requested by the restaurant manager.
• Verify colleagues’ clock in and clock out records and maintain the attendance system on a daily basis.
• To report through the assigned system and follow up all maintenance defaults affecting delivery of service.
• To ensure cashiering is carried out properly by the team and daily cash and credit collections are in order and submitted to accounting after end of shift.
• To perform and check all duties related to restaurant opening and closing check list.
• Assist the hostess with floor plan and follow up with any guest enquires.
• Effectively handle any kind of customer complaints being verbal or written. More severe customer complains will be reported to managers without fail.
• Assist colleagues in ensuring general table maintenance throughout the service.
• Ensure team product knowledge is maintained, updated and regular tested.

As a Restaurants, Bars & Experiences Supervisor, we expect from you:

• Certification or Diploma in Hospitality Management is preferred
• Previous experience in a luxury hotel is preferred, resort experience will be a plus
• Passionate about guest service with an engaging personality
• Well-groomed, professional appearance
• Outstanding written and verbal communication skills
• Physically agile, and able to stand for extended periods
• Italian language will be an advantage

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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