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Agent Restaurant Reservation jobs in Dubai

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    • Prior telesales, reservations, or customer-service experience preferred but not essential.
    • The Reservation Agent is the first live voice a prospective client…
    • View all OVO LUXURY SIGNATURE jobs - Dubai jobs
    • Salary Search: Reservation Agent salaries in Dubai
    • Process and update room reservations accurately.
    • Maintain accurate reservation records and reports.
    • Experience in hotel reservations or Front Office operations…
    • Handle all reservation requests using good listening and communication skills to secure information necessary to complete a reservation.
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    • Answer the phone within 3 rings utilizing company approved standard of greeting, followed by reservations script in handling the Guest inquiry for Hotel room…
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    • Ensure inputting and processing of all reservation requests to process the sales of rooms.
    • To ensure all reservations are correctly and accurately input into…
    • Maintain accurate reservation records in the hotel's reservation system.
    • Previous experience in UAE hospitality reservations is preferred.
    • Maintain comprehensive knowledge of standard reservation procedures.
    • Guests can enjoy panoramic views, a private beach, state-of-the-art entertainment and…
    • Maintain accurate guest and reservation records in the hotel PMS/booking system.
    • We are seeking a professional and customer-focused Reservations Agent to join…
    • Job CategoryFood and Beverage & Culinary.
    • LocationAl Mamsha Road, Dubai, United Arab Emirates, United Arab Emirates.
    • We are looking for someone with previous experience in reservations, front office, or a similar guest focused role.
    • A little curiosity can take you anywhere.
    • Assist reservations sales calls as required.
    • As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels,…
    • Handle online bookings, emails and phone calls related to restaurant reservations and be updated on the hotel happenings.
    • Arabic speaker is a plus.
    • Ensure accurate entry of reservations into the system.
    • Assist with administrative duties related to guest reservations.
    • Immediate joining is a must.
    • Experience with Opera PMS or similar hotel reservation systems is preferred.
    • Monitor room availability and ensure reservations are accurately entered and…
    • Coordinating with the restaurant team to ensure accurate reservation records and guest expectations.
    • Resolving guest concerns or issues related to reservations…

Job Post Details

Reservation Agent - job post

OVO LUXURY SIGNATURE
Dubai
AED3,000 - AED10,000 an hour

Job details

Pay

  • AED3,000 - AED10,000 an hour

Job type

  • Full-time

Location

Dubai

Full job description

Role Purpose

The Reservation Agent is the first live voice a prospective client hears from OVO. The role exists to convert incoming and assigned leads into confirmed bookings and appointments, by phone and WhatsApp, keeping the calendar full and ensuring no lead is left uncontacted. This is a focused, high-tempo role: the Reservation Agent contacts leads, secures the booking, confirms it, and logs it accurately. Qualifying budgets, negotiating, and closing sales sit with other team members; the Reservation Agent's success is measured purely on reach and bookings.

Key Responsibilities

  • Check the CRM: review new and assigned leads at the start of, and throughout, each day, and action them in order of priority.
  • Call to book: contact leads by phone and secure confirmed bookings and appointments, following the approved OVO call script.
  • Follow up on appointments: confirm, remind, and reschedule upcoming appointments to minimise no-shows and keep the calendar accurate.
  • Answer emails: respond to incoming client emails promptly and professionally, in OVO's tone of voice.
  • Answer calls: handle incoming calls and assist clients with booking, scheduling, and general enquiries.
  • Update the CRM: log every call, email, and outcome accurately and the same day, keeping all lead and booking records current.

Scope of the Role

To keep the position focused and measurable, the following are explicitly outside the Reservation Agent's remit:

  • Does not qualify client budget or negotiate pricing.
  • Does not close sales or handle pricing objections beyond the approved script.
  • Does not manage the client relationship after the booking is handed off.

Performance Indicators (KPIs)

  • Number of outbound calls per day (activity target).
  • Contact Rate: percentage of assigned leads successfully reached.

Requirements & Skills

  • Clear, confident and courteous phone manner.
  • Fluent spoken Arabic and English (both strongly preferred for the GCC market).
  • Comfortable making a high volume of calls daily and staying persistent.
  • Working knowledge of CRM, calendar, and spreadsheet tools.
  • Highly organised, reliable, and accurate with data entry.
  • Prior telesales, reservations, or customer-service experience preferred but not essential.
  • Genuine interest in fashion, luxury, or client-facing service is an advantage.
  • Booking Rate: percentage of contacted leads converted into a confirmed booking.
  • Speed-to-Lead: time elapsed from lead assignment to first call attempt.
  • No-Show Rate: percentage of booked appointments that do not attend.

We are looking for talented person on urgent hiring send your cv to 0502445270

Pay: AED3,000.00 - AED10,000.00 per hour

Education:

  • Bachelor's (Preferred)

Language:

  • Arabic (Required)
  • English (Required)

Willingness to travel:

  • 50% (Required)

Work Location: In person

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