waitress jobs

1. JOB PURPOSE

The Waiter/Waitress is responsible for delivering an exceptional guest experience through professional table service, accurate order taking, efficient food and beverage service, and maintaining the highest standards of cleanliness, presentation, and hospitality.

The role requires a customer-focused, energetic, and well-presented individual who represents the Samira Maatouk brand professionally at all times and contributes to the smooth and profitable operation of the outlet.

2. KEY RESPONSIBILITIESA. Guest Service & Hospitality

• Welcome and acknowledge guests warmly and professionally.
• Escort guests to their tables and provide menus where applicable.
• Explain menu items, products, promotions, and recommendations accurately.
• Take food and beverage orders efficiently and accurately.
• Ensure orders are entered correctly into the POS system.
• Serve food and beverages according to established service standards.
• Regularly check on guests during their visit and respond promptly to requests.
• Anticipate guest needs and provide proactive service.
• Handle guest complaints professionally and escalate issues to the Supervisor or Outlet Manager when required.
• Thank guests and encourage them to return.
• Maintain a high level of hospitality throughout the entire guest journey.

B. Food & Beverage Service

• Ensure all orders are delivered correctly and within the required service time.
• Verify food presentation and order accuracy before serving.
• Follow proper serving and clearing techniques.
• Ensure beverages are prepared and served according to company standards.
• Maintain knowledge of menu ingredients, allergens, portion sizes, and product specifications.
• Communicate special requests, allergies, and dietary requirements clearly to the kitchen/bar team.
• Follow all food safety and hygiene procedures.

C. Table & Outlet Standards

• Ensure tables are properly arranged, clean, and ready for guests.
• Maintain cleanliness of dining areas, service stations, menus, and equipment.
• Clear and reset tables promptly.
• Maintain proper table settings according to MSM standards.
• Ensure all service areas remain clean and organized throughout the shift.
• Follow opening, operational, and closing checklists.
• Report damaged equipment, furniture, or operational issues immediately.

D. Cash & POS Responsibilities

• Process guest orders accurately through the POS system.
• Ensure bills are prepared correctly.
• Handle cash and card payments responsibly when assigned.
• Follow company procedures for discounts, voids, complimentary items, and refunds.
• Maintain accountability for assigned transactions.
• Immediately report any billing discrepancies to the Supervisor or Outlet Manager.

E. Teamwork & Operations

• Work closely with the kitchen, bar, cashier, hostess, and management teams.
• Communicate clearly with colleagues during busy operational periods.
• Support other team members when required.
• Attend daily briefings and operational meetings.
• Follow duty rosters, schedules, and assigned station responsibilities.
• Assist with opening and closing duties.
• Maintain punctuality and reliable attendance.
• Follow all company policies, SOPs, and operational procedures.

3. CUSTOMER EXPERIENCE EXPECTATIONS

The Waiter/Waitress is expected to consistently demonstrate:

• Professional and welcoming communication.
• Positive attitude and genuine hospitality.
• Strong product knowledge.
• Speed and accuracy of service.
• Attention to detail.
• Professional grooming and appearance.
• Respectful and courteous behavior.
• Ability to remain calm and professional during peak hours.
• Strong awareness of guest expectations.
• Commitment to delivering a premium MSM experience.

4. HYGIENE & FOOD SAFETY

• Maintain excellent personal hygiene and grooming standards.
• Follow all company food safety and hygiene procedures.
• Follow applicable UAE food safety requirements.
• Maintain clean hands, uniform, footwear, and personal appearance.
• Use appropriate food handling and serving practices.
• Immediately report food safety, hygiene, pest, or contamination concerns.
• Ensure service equipment is clean and properly maintained.

Pay: AED2,000.00 - AED3,000.00 per month

Application Question(s):

• Do you have previously hospitality experience in 5 star or Luxuary ?

Work Location: Hybrid remote in Abu Dhabi