Debt Collection Officer

About the Role:

We are looking for a results-driven Debt Collector Executivewho is confident, persuasive, and able to manage a portfolio with professionalism and discipline. This role plays a key part in maintaining cash flow by handling debtor accounts, negotiating settlements, and ensuring consistent follow-up.

The ideal candidate is target-oriented, resilient under pressure, and able to communicate clearly while maintaining strong client relationships.

Key Responsibilities:

• Manage a diverse portfolio of accounts for Domestic and CBC clients and oversee the full collection process.
• Collect outstanding debts from defaulters and achieve assigned collection targets.
• Contact debtors through phone calls, emails, and written correspondence to resolve outstanding balances.
• Conduct skip tracing to obtain updated contact details and re-establish communication with debtors.
• Investigate delinquent accounts, review debtor financial status, and identify suitable payment solutions.
• Plan and implement appropriate recovery strategies for outstanding payments.
• Negotiate effectively to secure payment commitments, settlement agreements, or payment extensions.
• Schedule and conduct field visits when location details are available.
• Maintain detailed and accurate records of all collection activities, including payment arrangements, promises to pay, and communications.
• Ensure CRM is consistently updated with all case activities and progress.
• Provide regular updates to the Team Leader or Manager on account status and collection efforts.
• Prepare and submit client reports and case feedback to the operations team.
• Update client portals with clear and detailed case information.
• Maintain and update sales and collection reports accurately.
• Manage the assigned portfolio efficiently and adhere strictly to all internal processes and guidelines.
• Coordinate with the Accounts team for issuing Alwadi invoices related to collected payments.

We Are Looking For:

• Experience in debt collection or settlement is preferred.
• Persuasive communication and strong negotiation skills.
• Ability to manage targets and handle portfolio pressure.
• Organized and detail-oriented.
• Comfortable working remotely and independently.

Job Type: Full-time

Education:

• Bachelor's (Preferred)

Language:

• English (Preferred)

Work Location: Remote