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Hotel Receptionist - job post

Hireget
Dubai
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Job details

Here’s how the job details align with your profile.

Job type

  • Full-time

Location

Dubai

Full job description

Responsibilities:

  • Greet and welcome guests upon arrival, offering a warm and professional demeanor.
  • Check guests in and out of the hotel, ensuring accurate information is recorded.
  • Manage guest reservations, confirm booking details, and make adjustments as needed.
  • Answer phone calls, respond to emails, and handle general inquiries from guests.
  • Provide information about hotel amenities, local attractions, and transportation options.
  • Assist guests with special requests, such as early check-in, late check-out, or room changes.
  • Process payments and maintain accurate records of transactions and receipts.
  • Address guest complaints or issues, and escalate to management when necessary.
  • Coordinate with housekeeping and maintenance staff to ensure guest rooms are ready and well-maintained.
  • Ensure the front desk area is clean, organized, and inviting for guests.

Requirements:

  • High school diploma or equivalent.
  • Previous experience in customer service, preferably in the hospitality industry.
  • Strong communication and interpersonal skills.
  • Excellent organizational skills and attention to detail.
  • Ability to multitask and handle a high volume of guest interactions.
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