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Customer Service Officer - job post

SMILEHANDYY.com
Abu DhabiRemote
AED3,000 - AED3,500 a month

Job details

Here’s how the job details align with your profile.

Pay

  • AED3,000 - AED3,500 a month

Job type

  • Full-time

Full job description

About SmileHandyy.com

The SmileHandyy.com team is young and passionate, who is on a mission to organize the world of services, as we see a huge opportunity in the industry. By leveraging technology and processes, we are making an impact on consumers so that within the short time we are loved and welcomed by Abu Dhabi and expanding to other cities in UAE.

About the Remote Role

We at SmileHandyy, are looking for high-quality customer service & operations officer to help build businesses that deliver customer delight. You will work as part of the team on solving problems, drive customer repeat, and improve service quality with service partners. You will be a bridge between customers and service partners to ensure that customers get a smooth and delightful experience from the services provided by our service partners. This is a remote role with the possibility of on-site offer.

Job Responsibilities

  • You will play a direct role in shaping our customer experience of the platform
  • Engage the customers through voice & non-voice channels, both in-bound & out-bound.
  • Build customer loyalty and repeat the sales on the platform
  • Conduct customer feedback & surveys with customers and service partners.
  • Manage service partners, help them with service feedback, and implement the ways to improve service quality.
  • Conduct on-line training and inductions for service partners.
  • Actively manage social media channels, answer customer queries and post the updates.

Job Requirements

  • The drive and passion for solving large & complex problems.
  • Typically someone with 2-5 years of experience in customer service & sales, consulting, early age start-ups Ops, business operations will do well in these roles.

What can you expect?

  • An exciting work environment, with great ownership and growth opportunities.
  • The direct impact of the work you do on the lives of people
  • A high performance, the high-rewarding environment at the cutting edge of growth.

Job Type: Full-time

Salary: AED3,000.00 - AED3,500.00 per month

Application Question(s):

  • What Is Your Visa Status (Own Residence Visa, Visit Visa, Employer Visa)?
  • How Soon You Can Join?

Education:

  • Bachelor's (Required)

Experience:

  • Sales: 2 years (Required)
  • Customer Service: 2 years (Required)

Expected Start Date: 25/02/2024

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