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Remote IT Support Assistant - job post

ANT Engineering Consultants
Remote

Job details

Here’s how the job details align with your profile.

Job type

  • Full-time

Full job description

Location:

Remote (Worldwide)

Responsibilities:

  • Remote Troubleshooting: Provide prompt and effective remote support to engineers and architects, addressing IT-related issues with hardware, software, and network connectivity.
  • Software Support: Assist in the installation, configuration, and troubleshooting of engineering and design software tools. Ensure compatibility and optimal performance for all engineering applications.
  • Hardware Support: Diagnose and resolve hardware issues for desktops, laptops, and other peripherals. Coordinate with vendors for repairs or replacements as needed.
  • Network Support: Troubleshoot and resolve network connectivity issues, ensuring that engineers and architects can access necessary resources efficiently. Collaborate with the IT team to enhance network security.

Requirements:

  • Proven experience as an IT Support Specialist or similar role.
  • Strong knowledge of hardware, software, and network troubleshooting.
  • Familiarity with engineering and design software (AutoCAD, 3DS Max, etc.) is a plus.
  • Excellent communication and interpersonal skills for effective remote support.
  • Ability to work independently and prioritize tasks in a remote work environment.
  • Understanding of IT security best practices and data protection.

Preferred Qualifications:

  • Relevant IT certifications.
  • Experience with remote support tools and ticketing systems.
  • Previous experience supporting engineering or architectural teams is advantageous.

If you are a dedicated IT professional with a passion for supporting technical teams in a remote environment, ANT Engineering Consultants invites you to join our innovative and collaborative work culture. Be part of a team that values excellence in engineering and provides impactful solutions to our clients. This position is offered on a retainer or contract basis.

Send your CV with the specific position to hiring(at)antcpl(dot)com

Job Type: Full-time

Education:

  • Bachelor's (Preferred)

Experience:

  • IT Support: 2 years (Required)
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