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(Senior) UX Researcher - QCommerce (all genders) - job post

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Full job description

Want to be a hero - Join the #1 Global Leader in Online Food Delivery!

We are looking for a (Senior) Global UX Researcher (all genders) to join our Quick Commerce team to help us create the tools and processes to give our customers the best choice of products within their closest proximity. Quick commerce (or Q-commerce) is the next-generation of e-commerce, and as the name suggests, it is all about being fast. We build our own grocery stores as well as partner with local businesses such as corner stores, cafes, supermarkets, pharmacies and flower shops with a goal of delivering to our customers within 15 minutes.

Working closely with product, tech, operations, and design, you will help the team dive deep into each and every touchpoint the user may interact with or be influenced by. By understanding where physical processes should influence digital solutions and vice versa, you’ll have an impact on the end to end experience. If you are a dedicated and creative self-starter with experience in shipping compelling user experience insights who is hungry for a new adventure, then an exciting job and an international workplace is waiting for you in the heart of UAE!

Your mission:
  • Conduct user research and analysis to understand user needs, motivations, and pain points in internal tools context.
  • Identify and prioritize research questions and objectives in collaboration with cross-functional teams.
  • Plan and execute user research studies, including observations, interviews, usability testing, surveys, and other methods as required.
  • Analyze and synthesize research data to generate insights and actionable recommendations.
  • Collaborate with UX designers and product managers to translate research findings into design principles and user-centered solutions.
  • Create and maintain research documentation, including research plans, interview scripts, and summary reports.
  • Continually grow and improve the craft of UX research within the organization.
  • Be a key player of a user-driven culture and you will focus on impacting multiple levels of stakeholders up to C-level.
  • Stay updated on industry trends and best practices in UX research and contribute innovative ideas to enhance how we approach our users and use the acquired knowledge internally.
Your heroic skills:
  • 3 years + in a UX research related role.
  • Experience with service design or employee workflow products is a plus.
  • A current online portfolio that demonstrates your knowledge, skills, processes, and deliverables (e.g., study plans, reports, personas).
  • Strong planning skills - you drive the research road-map, plan, and execute a wide variety of studies independently - interviews, tests, surveys, workshops, etc.
  • Knowledge of what to do, when to do, why and how to do it. Being able to provide a toolbox and coordinate the process of putting UX guidance in place.
  • Experience with prioritization - being able to provide high-value research in while meeting deadlines.
  • Being able to combine qualitative and quantitative research.
  • Storytelling - connecting user insights, problems, or needs to long and short term business goals
  • Excellent written and verbal communication skills.
  • Fluency in English required.
Why Delivery Hero?
  • Exchange ideas and meet colleagues from different teams in our active guilds and through our global tech & product community.
  • We offer visa & relocation support globally to our permanent employees.
  • Enjoy our free online yoga classes and a subsidized Urban Sports Club or Gympass membership.
  • Take care of your mental and emotional well-being with our free Headspace subscription and unlimited access to our confidential Employee Assistance Program.
  • Participate in our health campaigns such as seasonal flu vaccines.
  • Benefit from subsidized products e.g. BVG ticket, meal vouchers, fruit or vegetable box or our bike rental program
  • We support child care needs where we partner with an external service to support tasks such as Kita search and application, Au Pair or childminder search
  • Join the global market leader and a publicly listed company with a competitive remuneration package.
  • Develop your skills with your personal educational budget for conferences and external trainings.
  • Access our e-learning platform MyAcademy and participate in our various inhouse trainings, including German learning options.
  • Save responsibly with our attractive corporate pension options.
  • Join company parties, team, cultural and sports events - due to the current situation on a virtual basis.
  • And much more…

About us:
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. From prepared meals to groceries, flowers, coffee, medicine… we deliver whatever you need. We operate in over 50 countries across Asia, Europe, Latin America, the Middle East and North Africa and are also pioneering quick commerce, the next generation of e-commerce. As one of Europe’s largest tech platforms, we work with a global ecosystem of employees, riders, and partners, and are at the forefront of innovation.
As one of our Heroes, you’ll work in an international and dynamic environment, with other Heroes from every corner of the globe where you can grow and develop your career with the right support, every step of the way. We are building a company that future generations can be proud of and are committed to welcoming everyone to our table. Delivery Hero has a lot to offer when it comes to benefits: we want to empower our Heroes and that means caring about all aspects of their wellbeing, such as: career, community, social, physical and financial. Learn more about our benefits at Delivery Hero
At Delivery Hero, we believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We're as interested in your character as we are in your talent.
Have we sparked your interest? If you are looking for an environment where our company DNA is defined by our
People Leader Principles
, please apply and send us your CV using the online form. Please note, we do not accept applications via email.
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