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Job Post Details

Travel & Tourism Manager - job post

VFS Global
3.5 out of 5
AED5,000 a month

Job details

Here’s how the job details align with your profile.


  • AED5,000 a month

Job type

  • Full-time



Full job description

We are seeking highly motivated Customer Service and Operations Manager with expeience in Travel & Tourism Industry to join our team. In the role, your primary responsibility will be to provide exceptional service to visa applicants and other visitors.

Experience in Travel & Tourism Industry preferred.

Key Responsibilities:

  • Manage all day to day activities (administrative and functional) conducted
  • Ensure compliance with VFS Global defined principles, policies & procedures as applicable to the role
  • Provide assistance to staff when needed and handle applicant/customer escalations
  • Liaise with various support functions to handle team related queries.


  • High school diploma or equivalent. A bachelor's degree is a plus.
  • Excellent communication and interpersonal skills.
  • Customer service-oriented with a strong dedication to customer satisfaction.
  • Proficiency in using computer applications and office equipment.
  • Ability to handle a high volume of customers while maintaining composure and professionalism.
  • Detail-oriented and organized with good time management skills.

Knowledge & Key Skills:

  • Basic Knowledge of Computer skills
  • Proficiency in MS office & good typing speed
  • Adaptability and presence of mind to handle customer queries and complaints\
  • Knowledge of local language
  • Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness

Behavioral Competencies and Functional Competencies

  • Entrepreneurship
  • Operation Management
  • Quality & Service Orientation
  • Project Management
  • Teamwork & Collaboration
  • B2C Sales
  • Diversity Sensitivity
  • Client (mission) Management
  • Personal & Professional Development

If you are passionate about delivering outstanding customer service and making a positive impact on visa applicants, we invite you to join our team. Apply today and be a part of a dynamic and diverse workplace dedicated to facilitating smooth visa application processes.

Job Type: Full-time

Pay: From AED5,000.00 per month

Application Question(s):

  • Do you require visa sponsorship ?


  • travel & tourism: 3 years (Preferred)


  • Arabic (Preferred)


  • Driving License (Preferred)
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