dubai healthcare city jobs

Key Responsibilities

• Coordinate home healthcare services, including GP visits, nursing care, and physiotherapy at home.
• Receive patient inquiries, manage bookings, and arrange home visits according to patient requirements.
• Coordinate schedules and assignments for doctors, nurses, and physiotherapists.
• Communicate with patients and their families regarding appointments, visit timings, and service requirements.
• Follow up with patients after visits to ensure satisfaction and continuity of care.
• Coordinate with insurance companies and TPAs regarding eligibility, pre-approvals, and coverage, where applicable.
• Maintain accurate patient records, appointment schedules, service reports, and other documentation.
• Monitor daily home healthcare operations and ensure timely deployment of healthcare professionals.
• Handle patient complaints and coordinate appropriate resolutions.
• Support business development activities, referral coordination, and patient relationship management.
• Ensure compliance with company policies, patient confidentiality requirements, and applicable DHA regulations.
• Prepare daily and monthly operational reports as required by management.
• Promote home healthcare services through telephone calls, WhatsApp, email, social media, and other approved marketing channels.
• Respond promptly to inquiries and convert potential patient leads into confirmed bookings.

Requirements

• Bachelor's degree or diploma in healthcare administration, nursing, business administration, or a related field is preferred.
• Previous experience in healthcare coordination, home healthcare, hospital administration, or medical center operations is preferred.
• Knowledge of the UAE healthcare system and DHA requirements is an advantage.
• Experience in appointment scheduling, patient coordination, and insurance coordination is an added advantage.
• Excellent communication and interpersonal skills.
• Strong organizational, multitasking, and problem-solving abilities.
• Good computer skills, including MS Office and healthcare management systems.
• Ability to work in a fast-paced healthcare environment.
• Candidates currently residing in the UAE are preferred.

Pay: AED3,000.00 - AED4,000.00 per month

Work Location: In person