3.6 out of 5 stars.
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Vanguard Employee Reviews

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3.8Work-Life Balance

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Great Benefits & Culture Lots of Anonymity

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Lots of benefits to help maintain work life balance. An environment of constant learning and upskilling. Stunning views and energetic campus like atmostphere.
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Great place to work!

I learned a lot. Their training is the best! Very nice people to work for. The training lasted for 6 weeks and was pretty extensive. We had to pass Series but they prepared us for it
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Great benefits but not flexible

Vanguard's financial expertise is marred by its inflexible approach. While the hybrid schedule seemed promising, the insistence on in-office presence, especially for those with long commutes, feels outdated. Micromanagement worsens the situation, leaving employees craving the freedom of remote work. While Vanguard's dedication is admirable, its rigidity risks pushing away talent seeking work-life balance. Embracing remote work and trusting employees to manage tasks independently could boost morale and attract diverse talent. Overall, Vanguard's insistence on in-office attendance and micromanagement could hinder its growth in today's evolving work landscape.
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They only care about numbers

While working at this role, I won’t be able to get up from chair for a break other than the two 15 min break and 1 hour lunch, they keep track of every second of your work. The metrics system is too tight.. you have to answer the TL even if you were not locked to a case for 2 min. There is zero flexibility. Poor training, The trainers don’t know themselves what they are doing and disgrace the top management. We are just a number for them. If the numbers are low you will be kicked out from the job soon. Work life balance is zero. Pay is very less.

Pros

1 hour lunch

Cons

Micro Management, less pay, unpaid leaves, poor training
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Unfulfilling

Repetitive call center work. Have to review a new company's Summary Plan Description with each call. Must conduct conversations with 401k participants who have no idea how their investments work, and no idea about the rules surrounding an employer sponsored plan. A lot of anger from investors when you're the first one to inform them that a 401k does not have the same freedoms as a checking account.
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Poor work life balance

Due to its "pay for performance" core, a genuine work/life balance is non-existent. There's a need to always be "on" and not make mistakes. But, as humans, that's impossible. The feeling of walking on eggshells is common. Crew, however, are amazing!
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I wish the training was better and agents in the other departments were not do vindictive and rude.

What is the best part of working at the company?Being able to permanently work from home.What is the most stressful part about working at the company?Not enough training and dealing with transfers to other departments. What is the work environment and culture like at the company?The department I worked in was full of Temps but employees working directly for Vanguard are elitist and rude and will go out of their way to report you to your manager if you accidentally transfer a customer to their department by mistake. Some other departments take only 5 to 10 calls per shift while my department took 30 to 70 so if you transfer a customer by mistake or even at all they last out at you for interrupting them from goofing off all day and being paid for it. Their abundance of free time also guarantees that you will be reported for making any mistake they catch that you make. Temps are rushed through training in around 3 weeks to a month while permanent agents have 4 times that amount plus Vanguard pays for their licensing. What is a typical day like for you at the company?Back to back calls some lasting up to three hours trying to coach elderly people in their 90s how to switch from paper statements in the mail to electronic statements that none of them want. They are elderly so if they even have a computer it's almost a guarantee that they don't know how to use it even in the simplest of ways. This was a campaign that was launched that either tried to convince the customer to switch to all electronic notifications or pass the millions the company loses per year printing - 
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Bureaucratic environment but good benefits

-The environment had a bureaucratic and stiff vibe at times. - The malvern campus is far from the city, but there are free shuttles that take you from the paoli train station to the campus-The benefits were great. Great health insurance and the company provided a yearly stipend for -Low base salary, but the idea is that the bonuses help make up for it
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Great company but stressful environmeny

Love the atmosphere, employees and the benefits of the company but it can be a bit stressful at times due to studying for FINRA certificates + talking to clients
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Great benefits but growing pains

Amazing benefits include two bonuses, $1500 flex fund, 14% 401k if you stay 6 years.Lots of politics and change is constant. Analytics is new to Vanguard and you end up with mangers who developed at Vanguard, but may not be actually trained in analytics.
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Terrible Environment and Management

What is the best part of working at the company?Not really a “Best-Part” of working there.What is the most stressful part about working at the company?ManagementThey treat EVERYONE like they are Sub-human because of their background.What is the work environment and culture like at the company?Terrible! So toxic that you will HATE everydayWhat is a typical day like for you at the company?In the door, rude management, overwork you then look down on You!! EVERYDAY
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Not much to sat

Managers/coworkers are nice, pay is low, no growth opportunities. The 401k is good. The benefits are decent. Non stop phone calls where burn out happens frequently.
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Good work environment

It is good company with good people and a great training program. If you are starting your career in the financial services area, this is a great place to learn the ins and outs
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great place to start

Vanguard is a great place to start. Great training program, licensing support and positive company culture with an emphasis on career. It doesn't pay well, so staying for over 5 years is a huge missed opportunity to increase your salary at exponential rates. Positive experience but very steep corporate ladder and resistance to change.
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Great Place, Needs more remote work

Great Place, Needs more remote work. Benefits and work-life balance are excellent. Pay is good for the area, but not for the tech industry. Management does care, they do need embrace more flexibility with remote work.
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Great Company to Work for

Call center role but is not the worst environment for a call center. Clients were generally nice though there are always those odd ones out that are just generally mean tempered. Benefits were great. Some of the main buildings offer great amenities such as access to a cafeteria with very good food, gym, and physician office. Management was overall great.
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Former finance pioneer, Vanguard, now suffers from subpar management, inadequate systems, and high turnover rates.

Vanguard's management is subpar, coupled with inadequate systems and hardware. Once a trailblazer in finance under the visionary leadership of John Bogle, the company has veered far from its original vision. Despite preaching inclusivity, it consistently erects obstacles without providing the necessary tools, while demanding ever-changing expectations. High turnover rates reflect the lack of insight among upper management. Both clients and employees are being alienated. Investing time and effort in this company is futile; they fail to acknowledge your contributions. This demonstrates their disregard for both customers and employees. At Vanguard, individuals are reduced to mere numbers, easily replaceable.

Pros

Job security

Cons

Salary, Work life balance, Lack of career growth, unrealistic expectations of metrics that constantly change, not given the tools to succeed
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team is great

retention is defiantly pretty bad, little disconcerting to see, good place to get liscences. It is a great place to start career but extremely hard to move up
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Helpful teams

Take your time to understand the undercurrents of power. The team I’m working with is very helpful and makes sure I have all the resources to complete my tasks
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Do not go here

Do not work here if you do not get your license they will drop you like a bad habit cut off your benefits before the month is out & will treat you as if they never cared. They will tell you that you will have support but it’s not true you’re teaching yourself there’s an instructor that comes once a week that doesn’t go into detail . They make the benefit package look really well with the bonus etc but you have to fight for it and force them to active your benefits. The job is stressful and the employer does not care at ALL . Better off applying to TIAA or fidelity
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A glorified call center with amazing benefits

Pros- lots of good benefits (401k match, 1.5k wellness fund, lots of pto, okay health care and salary, paid training and licensing, good amount of flexibility)Cons - you will be taking phone calls all day from clients. The amount of effort spent micromanaging your metrics is absurd. VG claims they are all digital but the amount of times a digital form doesn’t work is crazy which hurts your metrics and causes the clients to give you a headache.Verdict- Good first job out of college but if you are interested in vanguard really know that you are working in a call center 9-6. It is non stop call after call. FADP program is good and they do have a solid advisor program
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Overall rating

Based on 1,517 reviews

Ratings by category

3.8 out of 5 stars for Work/Life Balance
3.4 out of 5 stars for Salary/Benefits
3.3 out of 5 stars for Job Security/Advancement
3.2 out of 5 stars for Management
3.4 out of 5 stars for Culture
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