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3.6 out of 5 stars.
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3.8Work-Life Balance

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Good experience

Indeed Featured review

The most useful review selected by Indeed
If you want to build a career as an investment wholesaler, vanguard is a good place to start and build sales skills. As an Internal your success depends on your External partner and territory, some territories are easier than others when it comes to hitting goal.
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Awful

What is the best part of working at the company?The free lunch every Thursday & the 37 hour work week. The internal training is the worst I have ever experienced & raises the risk of customer complaints What is the most stressful part about working at the company?Worst internal training I have ever experienced What is the work environment and culture like at the company?Physical environment was ok but my manager had 70 direct reports What is a typical day like for you at the company?Very stressful & frustrating because of poor management support: managers were sometimes inaccessible
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A good place to work

Vanguard was a good company to work for. A pretty decent tech stack, and ahead of other large companies I’ve worked at in terms of application modernization. Leadership is unwilling to allow remote work, which is unfortunate.
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Client Service Excellence Representative AZ, PA, NC, TX - Remote (Pipeline 2024)

Great opportunity to obtain your securities licenses. After, procuring your securities licenses, immediately start looking for another job. There are no growth opportunities as a Vanguard Client Service Excellence Representative AZ, PA, NC, TX - Remote employee.

Pros

Obtain Securities Licenses

Cons

No growth opportunities and Poor management
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vanguard does not value their employees and under pays them.

What is the best part of working at the company?The benefits, and flex spending account.What is the most stressful part about working at the company?No time between calls to refocus. What is the work environment and culture like at the company?overall stressful all about the company and no emphasis on the employee. What is a typical day like for you at the company?9-5 on the phone all day. with only half an hour lunch on some days that are busy.
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Fast career progress

Ive been able to grow a lot at my time at vanguard, and I’ll be forever grateful for being able to move into software development from the business side as a self taught engineer. It says a lot about a companies culture to recognize and reward hard work and ambition
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Vanguard Security was a great experience

Working Security for Vanguard showed me that no matter what your background is or what you’re going through they will genuinely care about your mental health and your pockets. As long as you got their back they got yours.

Pros

Overtime and great coworkers.

Cons

Parking
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Good But Demanding

Good place to start. Advancement requires comprises. Does very well for its clients. Satisfaction depends on quality of your bosses. Good benefits. Decent bonus.
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Could be a lot better

Lack of transparency in hiring process with several inconsistencies especially regarding salary bands and PTO. Moreover, the company's approach to employee well-being appears to be outdated. There seems to be a prevailing mentality that prioritizes 'badging in' over fostering a culture of holistic health and well-being among employees.
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Fun work place

It's a great company to work for if you are in the right department. It is mainly suitable for employees who are new to the industry. Benefits are wonderful.
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Great place to work!

I learned a lot. Their training is the best! Very nice people to work for. The training lasted for 6 weeks and was pretty extensive. We had to pass Series but they prepared us for it
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Great Benefits & Culture Lots of Anonymity

Lots of benefits to help maintain work life balance. An environment of constant learning and upskilling. Stunning views and energetic campus like atmostphere.
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Great benefits but not flexible

Vanguard's financial expertise is marred by its inflexible approach. While the hybrid schedule seemed promising, the insistence on in-office presence, especially for those with long commutes, feels outdated. Micromanagement worsens the situation, leaving employees craving the freedom of remote work. While Vanguard's dedication is admirable, its rigidity risks pushing away talent seeking work-life balance. Embracing remote work and trusting employees to manage tasks independently could boost morale and attract diverse talent. Overall, Vanguard's insistence on in-office attendance and micromanagement could hinder its growth in today's evolving work landscape.
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They only care about numbers

While working at this role, I won’t be able to get up from chair for a break other than the two 15 min break and 1 hour lunch, they keep track of every second of your work. The metrics system is too tight.. you have to answer the TL even if you were not locked to a case for 2 min. There is zero flexibility. Poor training, The trainers don’t know themselves what they are doing and disgrace the top management. We are just a number for them. If the numbers are low you will be kicked out from the job soon. Work life balance is zero. Pay is very less.

Pros

1 hour lunch

Cons

Micro Management, less pay, unpaid leaves, poor training
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Unfulfilling

Repetitive call center work. Have to review a new company's Summary Plan Description with each call. Must conduct conversations with 401k participants who have no idea how their investments work, and no idea about the rules surrounding an employer sponsored plan. A lot of anger from investors when you're the first one to inform them that a 401k does not have the same freedoms as a checking account.
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Poor work life balance

Due to its "pay for performance" core, a genuine work/life balance is non-existent. There's a need to always be "on" and not make mistakes. But, as humans, that's impossible. The feeling of walking on eggshells is common. Crew, however, are amazing!
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I wish the training was better and agents in the other departments were not do vindictive and rude.

What is the best part of working at the company?Being able to permanently work from home.What is the most stressful part about working at the company?Not enough training and dealing with transfers to other departments. What is the work environment and culture like at the company?The department I worked in was full of Temps but employees working directly for Vanguard are elitist and rude and will go out of their way to report you to your manager if you accidentally transfer a customer to their department by mistake. Some other departments take only 5 to 10 calls per shift while my department took 30 to 70 so if you transfer a customer by mistake or even at all they last out at you for interrupting them from goofing off all day and being paid for it. Their abundance of free time also guarantees that you will be reported for making any mistake they catch that you make. Temps are rushed through training in around 3 weeks to a month while permanent agents have 4 times that amount plus Vanguard pays for their licensing. What is a typical day like for you at the company?Back to back calls some lasting up to three hours trying to coach elderly people in their 90s how to switch from paper statements in the mail to electronic statements that none of them want. They are elderly so if they even have a computer it's almost a guarantee that they don't know how to use it even in the simplest of ways. This was a campaign that was launched that either tried to convince the customer to switch to all electronic notifications or pass the millions the company loses per year printing - 
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Bureaucratic environment but good benefits

-The environment had a bureaucratic and stiff vibe at times. - The malvern campus is far from the city, but there are free shuttles that take you from the paoli train station to the campus-The benefits were great. Great health insurance and the company provided a yearly stipend for -Low base salary, but the idea is that the bonuses help make up for it
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Great company but stressful environmeny

Love the atmosphere, employees and the benefits of the company but it can be a bit stressful at times due to studying for FINRA certificates + talking to clients
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Great benefits but growing pains

Amazing benefits include two bonuses, $1500 flex fund, 14% 401k if you stay 6 years.Lots of politics and change is constant. Analytics is new to Vanguard and you end up with mangers who developed at Vanguard, but may not be actually trained in analytics.
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Terrible Environment and Management

What is the best part of working at the company?Not really a “Best-Part” of working there.What is the most stressful part about working at the company?ManagementThey treat EVERYONE like they are Sub-human because of their background.What is the work environment and culture like at the company?Terrible! So toxic that you will HATE everydayWhat is a typical day like for you at the company?In the door, rude management, overwork you then look down on You!! EVERYDAY
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Overall rating

Based on 1,527 reviews

Ratings by category

3.8 out of 5 stars for Work/Life Balance
3.4 out of 5 stars for Salary/Benefits
3.3 out of 5 stars for Job Security/Advancement
3.2 out of 5 stars for Management
3.4 out of 5 stars for Culture