3.6 out of 5 stars.
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Vanguard Employee Reviews

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3.8Work-Life Balance

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Great Company to Work for

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Call center role but is not the worst environment for a call center. Clients were generally nice though there are always those odd ones out that are just generally mean tempered. Benefits were great. Some of the main buildings offer great amenities such as access to a cafeteria with very good food, gym, and physician office. Management was overall great.
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Former finance pioneer, Vanguard, now suffers from subpar management, inadequate systems, and high turnover rates.

Vanguard's management is subpar, coupled with inadequate systems and hardware. Once a trailblazer in finance under the visionary leadership of John Bogle, the company has veered far from its original vision. Despite preaching inclusivity, it consistently erects obstacles without providing the necessary tools, while demanding ever-changing expectations. High turnover rates reflect the lack of insight among upper management. Both clients and employees are being alienated. Investing time and effort in this company is futile; they fail to acknowledge your contributions. This demonstrates their disregard for both customers and employees. At Vanguard, individuals are reduced to mere numbers, easily replaceable.

Pros

Job security

Cons

Salary, Work life balance, Lack of career growth, unrealistic expectations of metrics that constantly change, not given the tools to succeed
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team is great

retention is defiantly pretty bad, little disconcerting to see, good place to get liscences. It is a great place to start career but extremely hard to move up
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Helpful teams

Take your time to understand the undercurrents of power. The team I’m working with is very helpful and makes sure I have all the resources to complete my tasks
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Do not go here

Do not work here if you do not get your license they will drop you like a bad habit cut off your benefits before the month is out & will treat you as if they never cared. They will tell you that you will have support but it’s not true you’re teaching yourself there’s an instructor that comes once a week that doesn’t go into detail . They make the benefit package look really well with the bonus etc but you have to fight for it and force them to active your benefits. The job is stressful and the employer does not care at ALL . Better off applying to TIAA or fidelity
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A glorified call center with amazing benefits

Pros- lots of good benefits (401k match, 1.5k wellness fund, lots of pto, okay health care and salary, paid training and licensing, good amount of flexibility)Cons - you will be taking phone calls all day from clients. The amount of effort spent micromanaging your metrics is absurd. VG claims they are all digital but the amount of times a digital form doesn’t work is crazy which hurts your metrics and causes the clients to give you a headache.Verdict- Good first job out of college but if you are interested in vanguard really know that you are working in a call center 9-6. It is non stop call after call. FADP program is good and they do have a solid advisor program
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Good job overall

Great Job security and work/life balance. Health benefits were great until 2020 and the changed to all high deductible plans, retirement plan is very good with match and quarterly distribution. Job is relatively low stress but pay is lower in comparison to other similar jobs. Management doesn’t necessarily believe in working experience translating to leadership capabilities.
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Not what I thought

No room for advancement bunch of phone time nice thing is they pay you to get licensed but you will be stuck on the phones for a couple years with old people yelling at you
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Awful

Terrible place to work if you're a contractor get licensed elsewhere then work here if you really want to. Long hours, lots of upset clients because vanguard doesn't communicate with them well.
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Below Average

Typical corporate structure. Yes men get promoted and those that don't drink the koolaid are labeled as difficult. Most people there have been at the company there whole career and have nothing to compare it to. External hires are typically the ones to challenge and question which limits their promotion potential. I learned no new skills while there. Old technology so most of your day is spent getting systems to work instead of focusing on financial planning. I was experienced in the industry so I hit the ground running. For those new to the advice role, you will struggle with financial concepts. Training is spent teaching you how to use systems not on how to be a financial advisor. Your job is to put everyone in the same portfolio and use the same 4 funds so not a lot of financial planning going on even in the Ultra High Networth space. Pay is ok. You are salaried so it doesn't matter how hard you work you will still make ok money. Great place to start your career by getting licensed and a great place to end your career by just coasting to the finish line. Anywhere in between is a waste of time and are lost years where you will spend time learning skills that are not transferable. I don't think senior leadership has a clear plan as the focus shifts constantly with nothing getting done. I spent 2 years too long there.

Pros

Salaried just to turn the computer on

Cons

Lack of skill development, unclear focus for the future
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Years of misery that I wish I never experienced.

What is the best part of working at the company?The 401K match and additional contribution is excellent. What is the most stressful part about working at the company?The management is terrible and the politics make everything miserable. What is the work environment and culture like at the company?Ultra toxic and political making it impossible to move upward.What is a typical day like for you at the company?Stressful, defeating, demoralizing.
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Good place to work but can be overwhelming

Great work compensation but expect to put in extra hours for outside learning. Be ready to advocate for yourself because management does not always recognize your contributions.
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Great company

Great company. They are fair to their people, good benefits, and good culture. If you don't pass FINRA exams you are out. Normal with any such company.
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Great Employer

What is the best part of working at the company?Very good benefits and salary is great. What is the most stressful part about working at the company?Passing the SIE exams, they are difficultWhat is the work environment and culture like at the company?I was a WFH employee, employees were not back in office at the time.What is a typical day like for you at the company?Studying for the SIE exams all throughout training.
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Road blocks and speed bumps more people worried about covering them self then doing the right thing for the customer.

What is the best part of working at the company?Nothing managers are clerks and follow Therpy X management. It’s in the culture. What is the most stressful part about working at the company?Lack of leadership. Only tell u what u should have done after the fact and it typically make no positive impactWhat is the work environment and culture like at the company?Stressful and petty. And catty always waiting for other shoe to drop because someone has an ax to grindWhat is a typical day like for you at the company?Completing 10 of what u should because of roadblocks and red tape. Lots of red tape
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Tax Season

Tax season is rough other than that job is pretty easy cut and dry. Constantly on the phone so if you are not a talker maybe not the place for you……..
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Decent but not what it used to be

Vanguard used to be an iconic place to work, now it feels like another main stream american corporation. Ever increasing workloads without the resources to get the job done without daily stress. Daily technology issues. Weak department leaders.
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Great Company

Overall, the company is very well managed. The training could be definitely better seeing as how all training was done virtually, so makes it very difficult when learning the process and having to take a licensing test to stay employed
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If you are a minority this is not the place for you unless you are LGBTQ/Woke

Vanguard is a great place to get your series 7 and 66 licenses and some experience under your belt before you get a real job in finance. Remember you will only advance in this company if you have a family member/friend pulling for you, this is not a place that values hard work only connections/nepotism. Most of the line manager are WOKE and the only thing they promote is the gender ideology 2030 agenda. DO NOT apply for this company if you have an accent or if you are a minority/older employee you will be degraded and force to quit.

Pros

great place to gain experience

Cons

Low pay, woke work environment/Racist work environment
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Great people, good benefits, excellent retirement planning

The culture isn't for everyone in that decisions take a while and are by consensus. Profit sharing in the form of "Partnership" occurs every June and based on how the shareholders do abd the market in general. Bonuses are end of year and are supposed to be performance based but there is a bit of favoritism that is at play with distribution
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Supplemental Income Required - Low Pay

They are heavily invested in "diversifying and inclusion". However, they take all the admins for granted with the heavy workload and low pay. In order to make somewhat of a decent salary you have to work a minimum of 48 hours per week.
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Overall rating

Based on 1,502 reviews

Ratings by category

3.8 out of 5 stars for Work/Life Balance
3.4 out of 5 stars for Salary/Benefits
3.3 out of 5 stars for Job Security/Advancement
3.2 out of 5 stars for Management
3.4 out of 5 stars for Culture
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