TTEC
3.4 out of 5 stars.
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TTEC Careers and Employment

About the company

  • CEO
    Kenneth Tuchman
    70%
    approve of Kenneth Tuchman's performance
  • Founded
    1982
  • Company size
    more than 10,000
  • Revenue
    1B to 5B (AED)
  • Industry
    Management & Consulting
  • Headquarters
    9197 S. Peoria Street En...
  • Link
    TTEC website

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

Learn more

Explore TTEC

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Rating overview

Rating is calculated based on 11.4K reviews and is evolving.

4.0020184.0020191.0020205.002021

Reviews

Customer Service Representative in From Home
on September 16, 2019
Great for working at home

I loved working for TeleTech. I'd be working for them now, but I moved to an area with terrible internet choices, and you DO have to have a high-speed connection.

Customer Service Representative in from home
on January 12, 2021
Overall, not a bad company.

I never felt like I had proper training. Even though it was a good length of time, there was not enough "hands on" It was more here is how to do it, not here, now you do it. Our trainer was terrific so, I don't blame her. They work with a lot of companies, your experience may vary. It's call center work from home. It's very fast paced. If you are ok with that, it's a great company.

At Home Customer Service Representative in FROM HOME
on December 1, 2020
Not a good place to wwork

On this new wave, waves 1-3 so far for bcbs, terrible training and access for assistance or help, team leader cant help- she's not even trained to do what we did. Server issues, headsets barely work long hold times

Medicare Sales in Work from Home
on November 24, 2020
Be VERY Careful If You Take A Job With This Insane Company

To begin with, I have no idea how this company stays in operation. The procedures I suspect this company breaks on a regular basis is scary. I was hired to do Medicare sales from home which anyone in the insurance industry knows is highly regulated. The training was basically non existent for the calls we were supposed to take, yet they expect you to sell a product that has some of the strictest HIPAA regulations there are attached to it. But here is the biggest kicker. We were told we had been licensed by them in multiple states, but when you asked them which ones, the trainers couldn't tell you. I finally called a few states I was supposedly licensed in and taking calls with. Guess what? I wasn't licensed in some of the states! Not only can your insurances licenses be revoked for this, there is a chance you will be heavily fined and NEVER be able to get them back! I quit immediately! Run away from this place asap!!!!! There is also no reachable HR department, and you can forget any management helping you. It simply will not happen. I have never seen anything like this in my life.

Telemarketer/ Customer service representative in Sharjah
on February 8, 2018
Productive and fun

With shifting schedules

I learned to be more flexible and time coordinated in evedry way

The management if good

workplace culture is typical.

the hardest part is the graveyard shift

Most enjoyable are the recognition and incentive bonuses

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Questions and answers

People have asked 17 questions about working at TTEC. See the answers, explore popular topics and discover unique insights from TTEC employees.

See questions about:

  • Interviews
  • Benefits
  • Working Culture
  • Hiring Process
  • Working Environment
  • Working Hours
  • Background Check
  • Dress Code
  • Promotion
  • Work from Home

Interview insights

Insights from 21 Indeed users who have interviewed with TTEC within the last 5 years.

Favorable experience
Interview is average
Process takes about a day or two

Common questions about TTEC

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