Teleperformance
3.5 out of 5 stars.
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Teleperformance Employee Reviews

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Location
United Arab Emirates90 reviews

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3.4Work-Life Balance

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Best call center in terms of salary and hours

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The most useful review selected by Indeed
Teleperformance Dubai offered us a steady paycheck in uncertain times, you get paid fairly for your work and always on time, no one got promoted in the company in the past 2 and half years

Pros

Healthcare, steady income, reasonable hours

Cons

No career
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Official response from Teleperformance

July 21, 2021
Thank you for taking the time to share your experience! All the best!

Worst company ever

Terrible management, favoritism, toxic culture, everything is terrible at this company, worst HR, when I left for a better offer, they told me I’ll get back to TP no matter what I do I’ll come back and I should be grateful for them for hiring me in the first place! Guess what, I never returned back and I grew a lot in my career.

Pros

Nothing

Cons

Everything
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Stressful and abusive environment

They never pay salary in full, they always find loopholes to deduct fr the salaryIts impossible to take a sick leave without having your salary deducted for being sick regardless of how severe it is Supervisors and IT are never available when you need them, technical issues could go for hours unnoticed , and when noticed the time lost will be deducted from our salaries, we are responsible for their absence

Pros

None

Cons

Never pays salary in full
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Official response from Teleperformance

November 11, 2021
We appreciate your review. It would be great if you can share more details about your experience via http://bit.ly/TPHR-newform. Thank you!

Unprofessional Management

Unprofessional management staff a lot of favoritism and they are not aware about any process they just got hired because close to someone inside the company.Leaving the experienced staff working at small positions and hiring unprofessional staff for high positions.

Pros

Split shifts you can’t enjoy your life at all

Cons

Favoritism
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Official response from Teleperformance

September 10, 2021
We appreciate your review. It would be great if you can share more details about your experience via http://bit.ly/TPHR-newform. Thank you!

Productive and valuable place to work for

A good place to work in and as a start, you will learn more about the customer service and technical support field at one of the leading organizations in this industry.

Pros

Two days off

Cons

Heavy calls
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Official response from Teleperformance

May 4, 2021
We are pleased to know that you had fun at TP. We wish you luck in your future endeavors!

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Productivity

Good place to workChallenging Working from homeVery busy environment Day outside Very well welcoming atmosphereTime Management Skills And Team work
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Official response from Teleperformance

April 6, 2021
We are glad that you are having a great experience at Teleperformance. Have a great day ahead!

Used to be a good company

Unfortunately the company has changed from being an amazing work place to a horrible experience. The management is bad and the company is not stable.Random decisions are made at random times without any clear communications from the higher management.
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Official response from Teleperformance

January 29, 2021
Please share more details about this via http://bit.ly/TPHR-newform so we can address the issue. Thank you!

New and productive experience

Teleperformance was a new experience to me ,it taught me handling difficulties with patience, working and performing under stress ,taught to perform in a fast pace ,communicating with a large environment that have different nationalities and skills .

Pros

Fun environment

Cons

Long hours
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Challenging Work Place

If you want to grow, this is your perfect place.However, it is hard to find balance between your family life and the workplace life and the communication internally is not not bad but not good and work flow is not that structured.
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Kind of this company should to be better more than this

Insurance is very bad, no listening to upgrade or help with better service Understanding different cultures is too difficult Stress is all the time No more benefits Don't care about agent problems Always are requested more and more hard work
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good to work there gaining a lot of experience

good place to work at and the environment there helping you to improve and gain experience and also to prove your self because of the challenges we face there on the daily bases
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Good company

I love the company and their people Most of them Ambiance is amazing and people are nice as well the management is so helpful honestly. But salaires are not fair, they lie a lot about what's going on. They don't give double paid day in national days or religion events. If you have connections inside there life is easy
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perfect atmosphere

the place that working at is just perfect to remove any stress in my day from any thing , they are very friendly , supportive helpful and one family
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Fun working place, great team work, People at work is a fmly den management, management is nt fmly, frndz at work is very loving, caring affectionate,

It's a Good Company, It helped me with my bread and butter, I'm ever grateful. Fun working place, great teamwork, People at work is a family den management, management is not family, friends at work is very loving, caring affectionate,
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None

A review about a company shouldn't be mandatory cause you might get anything that doesn't reflect the true experience the ones gets there, especially if place during the sigh up process as usually more 90% of people sigh up when also compelled to do so during applying for a certain job, to it should be optional
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Na

Managers are very bad they don’t have communication skills salary is not fair work environment is very bad place is not clean . 1 day off it’s not enoug
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Productive and Fun

The environement is neutral, a day shift account and very accessible. People are not just a co-worker especially your teammates who is also your 2nd family that you can count on helpful team leader
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The absolute worst

A terrible company to work for, sucks your life and energy, and gives you nothing in return. Their so called - training - teaches you nothing, and trainers are often providing outdated information. They penalize people for taking a sick leave by deducting from their variable salary (bonuses). The work environment is extremely unhealthy, everyone just wants to get out, the overall quality of the place declined rapidly in the previous year. Salaries were reduced without warning, people were being fired by the dozens, and every couple of months there's is about 10 - 15 resignations being submitted. Overall negative vibes all around, terrible management, workload is continously increasing, and salaries are continuously decreasing. Not much learning or experience to get here. Avoid as much as possible.
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Amazing work place

When I joined its was different group then took over by TP, professional, competitive and growing. I like the tag line of TP “ each interaction matters”
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Don’t work there!

Toxic environment, management with no experience at all, no forecasting , same routine everyday, downsizing because of their stupidity but they can’t admit that, decreasing our bonus which was the only reason for working there “money” , no career path , no promotions for more than 1 year , working for a client that was one of the best but because of market competition it’s not the best anymore, It’s not a comfort zone anymore To cut the long story short this is a ****** place to work at and I don’t recommend anyone to work for this company
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Productive along with fun environment & workplace

Working with Teleperformance is very good , work place is also good , works like a team , working with the different challenges everyday , among with colleagues also , workplace culture is very friendly management is also very cooperative , job security is also very high in this company.
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Overall rating

3.5

Based on 29,801 reviews
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3
6.2K
2
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1
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Ratings by category

3.4Work/Life Balance
3.2Salary/Benefits
3.3Job Security/Advancement
3.2Management
3.4Culture
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