Sedgwick
2.9 out of 5 stars.
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Sedgwick Employee Reviews

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2.8Work-Life Balance
3.0Pay & Benefits
2.7Job Security & Advancement
2.6Management
2.7Culture

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Overworked and undervalued

Indeed Featured review

The most useful review selected by Indeed
The work itself is not too difficult and if there was actual breathing space I’d say this job would be quite ideal. Sadly, the calls are non-stop and they somehow expect you to still be able to be at top performance after back to back calls for hours with only a simple 15 minute break twice a day. Do not work here, it’s seriously not worth your mental health deteriorating.
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Ne ps regarder les avis

Ne vous juger pas l’avis d’Indeed c’est une super entreprise certes pas payer de fou mais les managers rattrape la donne vraiment. Même niveau collègue au top!

Pros

Management

Cons

Salaire
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Unorganized Chaos

They train you and treat you well in the beginning. Then It takes two weeks to get questions answered by your team lead. The y underpay for the amount of work. That’s why everyone leaves this place. It’s a worker’s compensation mill.
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Will get rid of you in a heartbeat

The hiring process and who you worked with was a revolving door. They never had enough work and when they ran out or it slowed down they would let people go.
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It's ok

It's ok. Cool people. Friendly. Homelike environment. Good Communication. Sounds like it all depends on your team. I like my team. We work together. Very helpful.
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On one hand you're working at home in your own environment, on the other hand it's always busy. The turnover of scr\ctrs is constant.

What is the best part of working at the company?The ability to work from home.What is the most stressful part about working at the company?Arbitrary metrics, constant change,What is the work environment and culture like at the company?Very nice, for the most part everyone is very helpfulWhat is a typical day like for you at the company?Get up, go to work , listen to other people's misery, try to help the best you can
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New employee

I feel the pay is little low for what we are doing, but working remote is a pro. Still in training, and have a lot to learn but so far training has been fun.
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Low pay for the amount of work you do

Low pay. This company does not pay enough and case load is unmanageable. If wondering, starting pay is about $17 an hour and you don’t get a full 40 hours, only 37.50 hours

Pros

Pto

Cons

Pay, benefits, coworkers
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Global

Assistante expert travail du lundi au vendredi et samedi si besoin de renfort mais pas obligé. Prime de 775€ brute tout les trois mois si objectifs atteins. Objectifs facile à atteindre même au début. Télétravail lundi mercredi vendredi et mardi jeudi jour de bureau.Mme.Martin nouvelle manager de l’équipe, organise une réunion d’équipe chaque semaine, elle communique et prends soin de ces équipes.D’après moi le bémol est le manque de moyen pour les équipes, manque d’équipement ergonomique, pas d’augmentation après 2 ans de travail et toujours objectifs atteins.. ni même après avoir former plusieurs personnes, seule.Bien dommage je commence sérieusement à ressentir un manque de considération, et à vouloir partir pour cela.Travail en open Space pour cette équipe, on est bien on peut parler mais dans les autres équipe d’après le retour des autres collaborateurs il est interdit de discuter et vous êtes placé sur le plateau..

Pros

RTT tout les mois, prime tout les trois mois, tickets restaurant

Cons

Pas d’évolution sans baisser en salaire.. injuste
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Team lead knowledgeable but shouldn't be in charge no empathy micro management

What is the best part of working at the company?I feel the training was good by the training staff What is the most stressful part about working at the company?Supervisor had no compassion had no time to help with issues my father died didn't even say sorry nothing what so ever What is the work environment and culture like at the company?No one speaks because supervisor was always interfering "micro management " What is a typical day like for you at the company?Working alone on disability claims with very little help
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remote

Working at Sedgwick as a Call Representative has been an immensely rewarding experience. From day one, I was welcomed into a supportive and collaborative team environment that fostered growth and learning. The company's commitment to employee development is evident through its comprehensive training programs, which equipped me with the knowledge and skills needed to excel in my role.
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Good employer

Heavy work load offset by excellent PTO and good pay. Flex hours are a bonus. I like it here but sometimes it is a tough job. Work is challenging.
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Whether or not you have a good or bad work experience is determined by the team that you are a part of.

Some managers want to see the employees progress whereas some do not support advancement.Overall I would return if I could picked my team placement.Great place to work. Work hard and it will pay off in the end.

Pros

Pto

Cons

Micromanagement on some teams.
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High stress and burnout is typical

What is the best part of working at the company?Generous PTO which is pro-rated from start date What is the most stressful part about working at the company?There is virtually no coverage while on vacation/out of the office, so returning from time off is stressful. There is no assistance for claims examiners who are expected to handle every aspect of claims handling in addition to all administrative tasks. A company wide announcement was made to make a majority of workers teleworks, but then the consort backtracked and went to a hybrid model for only a select number of people, it wasn’t implemented across the board. What is the work environment and culture like at the company?Not a welcoming or friendly atmosphere What is a typical day like for you at the company?High pressure to complete tasks that will show up on reports and little value is given to quality of work over quantity
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A mess

Waaayy to much work for little pay these employees work very hard and are good at what they do. But is not payed for it they do not give holiday pay no bonuses. They gave me a $20 gift card at Christmas time. Communication is a mess training is also a mess they expect you to know how to do things that you were not trained for. The only pro about this job is that it’s remote that’s it
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good starter role

a good way to get into the company and learn what other roles might interest you. There is a lot of miscommunication regarding the rules/process for different tasks.
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Underpaid, all work is given to hard working employees

Worst place I have ever worked for. Management takes advantage of people who work hard. Employees who do not finish their work are better off since all that unfinished work is passed on to hard working individuals. Manager is really rude and does not know how to talk to her employees. Too much work for low pay when other companies pay alot more for the same position. I would leave my position right away if I find another job for peace of mind and where I am not taken advantage of by pushing all these useless employee's work on me.

Pros

No pros, place is horrible

Cons

Rude manager, forced to do over time for completing others work
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Workloads

The work loads are too much for one person to do in a day. With little training. Most of the time you basically just have to guess what a certain client specifically needs. Yes there is a CSI for some clients. But not all and the questions we have aren't answered in the CSI. Training would be nice when assigned. Less mistakes could be made. But communication is minimal in that area
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Terrible training

They expect you to know everything and give you your own claims within 2 weeks of working there and there is little to no help in training you at all.
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Good vibe/ lots of work

Low pay for the amount of work when you're an adjuster. They could use better training and they seem to pick and choose who they want to promote. Office assistants have no chance to move up.
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Bad management

Would not work here really bad wages , not nice staff. People leave all the time after only few weeks which really says it all would never go back to work here
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Overall rating

Based on 2,639 reviews

Ratings by category

2.8 out of 5 stars for Work/Life Balance
3.0 out of 5 stars for Salary/Benefits
2.7 out of 5 stars for Job Security/Advancement
2.6 out of 5 stars for Management
2.7 out of 5 stars for Culture

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