Being at a call center, I have to talk to at least one person in every department as well as our guests. People are very polite over the phone, which makes serving them all the more pleasurable.I have learned that having a good management team in a company is very important. When employees feel cared for, they will definitely deliver their services with a smile.My colleagues are wonderful people to be around and something else that I think is very important is having a healthy working relationship with them. They have become almost like a second family.The hardest part of the job would be when we have a lot of guests or the hotel is full house. It gets very busy and every guests has to be attended to in the shortest possible time.The most enjoyable part of the job is the kind of relation I have with my colleagues. Its always fun to work around people who are enthusiastic. Also, we have these team building activities where we go out as a department and take part in activities that will help us bond.
team building events.
Poor Management, worked with a Management who is always threaten the employees for no good reason just to show power, no job security, the management only employ one Nationality and just few of others example we have top people from the Philippines and India they recommends to employ only there friends and family, and when something goes wrong they start calling their top people to pull strings. Lack of growth opportunity there is no growth in the hotel the would prefer to hire new people than grow the ones the have. There are employees who deserves to be promoted but instead they will employ people who don't even have an idea of what the job is all about and asked the well-deserved people to train them.Very toxic work environment
Long hours, low pay