Navy Federal Credit Union Careers and Employment
- CEOMary McDuffie88%approve of Mary McDuffie's performance
- Company sizemore than 10,000
- RevenueHidden by employer
- IndustryBanking & Lending
- HeadquartersVienna, VA
Member Service Representative in Teleworking
on June 2, 2021
Old technology makes your job stressful.Very stressful environment. They watch you under a microscope. You have to worry about feedback surveys left by Members you've helped, as well as watching talk/hold time, break times. The main banking systems used are ancient, and cause a lot of problems including transactional errors and not being able to login to other crucial portals. Then you have the callers who need to reset passwords and this could take 2 hours sometimes.
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