Navy Federal Credit Union
3.9 out of 5 stars.
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Navy Federal Credit Union Careers and Employment

About the company

  • CEO
    Mary McDuffie
    approve of Mary McDuffie's performance
  • Founded
  • Company size
    more than 10,000
  • Revenue
    Hidden by employer
  • Industry
    Banking & Lending
  • Headquarters
    Vienna, VA
  • Link
    Navy Federal Credit Union website
Learn more


Member Service Representative in Teleworking
on June 2, 2021
Old technology makes your job stressful.
Very stressful environment. They watch you under a microscope. You have to worry about feedback surveys left by Members you've helped, as well as watching talk/hold time, break times. The main banking systems used are ancient, and cause a lot of problems including transactional errors and not being able to login to other crucial portals. Then you have the callers who need to reset passwords and this could take 2 hours sometimes.

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