IHG Hotels & Resorts
4.1 out of 5 stars.
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IHG Hotels & Resorts Employee Reviews for Guest Service Agent

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Job Title
Guest Service Agent7 reviews
United Arab Emirates7 reviews

Ratings by category

3.9Work-Life Balance

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Found 7 reviews matching the searchSee all 3,589 reviews

Ambiance place to work at

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The winning ways is one of the best thing the company gives and the ability to grow exceeds imagination. Work ethics strictly followed and adhere by everyone.


Food, Transport and Accommodation provided for


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Impossible to be 5 stars hotel

It looks like a supermarket not a 5 stars hotel, i swear nothing is correct there.. business is going down, so bad reviews but no one care, promotion only for who can cheat and betray the colleagues or to who can make a show, arrogant management, really it’s a disaster environment
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Great guys bad managers

All in all working for InterCon Abu Dhabi is good, except for a very low salary and long working hours. Managers are strict. But some are adequate. Collegues are very nice. most of them are supporting when we are new. But the accomodation they provide is worse than a shelter provided for homeless people. Dirty, old furniture, millions of cockroaches, stinks like a dead skunk, congested.


Free lunches


Low salary
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Company which makes you stronger

Working in IHG give you a lot of opportunities.You become stronger as a professional & you're personality as well, multitasking & stress resistance,problem handling and guest service become your main habit.


Free meal


Cost cuts everywhere, not enough staff
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Fun work place with a lot of nice people

I learnt there so many new things, worked with very helpful and nice people. Management is helpful only orally. Actually, they don't care. The enjoyable part was talking to colleagues, time pass with them. The hard part is that you will be asked to work alone in a place for two. Many outlets force guys to stay overtime but never pay the overtime money. There are so many disadvantages of this place.


Free transportation, free accomodation


Low salary
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Work Experience at Intercon DFC

Well i really enjoyed working with IHG DFC and management is very good and supportive even colleagues are at the hotel very friendly and have good manner,i learned a lot about hotel rules and regulations and followed the task and duties after two three years i got promoted to Guest Experience Supervisor that's my last achievement in IHGDFC.
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Productive Workplace

Good experience,with opportunities to meet travelers and co-workers from all over the world.


Free Accommodation, transportation and meals


Long hours
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Overall rating

Based on 3,589 reviews

Ratings by category

3.9 out of 5 stars for Work/Life Balance
3.8 out of 5 stars for Salary/Benefits
3.7 out of 5 stars for Job Security/Advancement
3.7 out of 5 stars for Management
4.0 out of 5 stars for Culture
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