IHG Hotels & Resorts
4.1 out of 5 stars.
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IHG Hotels & Resorts

IHG Hotels & Resorts Employee Review
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Hotel Ops specialist

As a part of their hiring philosophy, IHG has a competency based interviewing process. Their IHG philosophy of ‘Winning Ways: Do The Right Thing, Show We Care, Aim Higher, Celebrate Difference and Work Better Together', is integrated with each competency category. Therefore, each candidate is also screened for compatibility with ‘Winning Ways' in addition to professional skills before they are finally hired. They measure the behavior that their employees demonstrate against established and documented standards.Their leadership competencies and brand service behaviors, which are the qualitative measures of effective job performance (or the 'how' you deliver), help them do this. Up-selling usually involves marketing more profitable services or products, but up-selling could also mean exposing the customer to other options he/she may not have considered previously. The management recognizes/rewards those staff members who manage to successfully up-sell rooms and wines for their respective departments, which include front office and food & beverage services. The employees who manage to do so are awarded with monetary incentives and certificates in town hall events.As a part of their learning and development initiatives, IHG has come up with a ‘Cross Training Policy'. This policy helps the employees in understanding the business and inter-departmental co-ordination required for smoother operations. This also empowers the employees by increasing their skills and knowledge of other departments for enhanced performance in their current roles. There have been many cases in the last - 

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5.0Work/Life Balance
5.0Salary/Benefits
5.0Job Security/Advancement
5.0Management
5.0Culture
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Nice enviroment to work

its a Thai seafood restaurant and with 10 staffs of front of house with about 150 covers and 10 kitchen staffs to deliver the service to the guests we serve like buffet style guests come and pick up the item they like and choose the type of cooking then we serve to the guest
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The best hotels brands to work with.

World wide these IHG brands are the best with customer service, staffing, recruitments,service culture, and learning and development. Recomend to all.

Pros

Cross trainnings, you can move to any other brands if you wish to work there

Cons

Very busy on weekends
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Productive and fun working place, with very experienced team members and board members

Working hours are very routine at all times, and duty hours are very respectful with safety norms, dress code, and personal grooming at all times. The management is very collaborative and helpful to every employee at all times, and the poses one of the best health insurance coverage in the entire UAE .

Pros

All three square meals

Cons

Extra paid working hours
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Overall rating

4.1

Based on 3,458 reviews
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Ratings by category

3.9Work/Life Balance
3.8Salary/Benefits
3.7Job Security/Advancement
3.8Management
4.0Culture
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