Dubai Duty Free
4.5 out of 5 stars.
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Dubai Duty Free Employee Reviews

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Location
United Arab Emirates136 reviews

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4.2Work-Life Balance
4.3Pay & Benefits
4.4Job Security & Advancement
4.3Management
4.4Culture

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fast-paced and fun work environment!

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the best company to build your career! I was employed as sales when I started a career in Dubai Duty Free and was transferred in IT Department after 5 years. The company had provided us with trainings and for others, trainings abroad are being given. The best company I've had work for.

Pros

trainings, schedule and pay

Cons

none
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It is a definitely good company to work for. Great insurance at NAS. Amazing schedule

Love being a part of the company, after some time you can apply for dedicated staff or beauty advisor of some well-known brand and get a commission from that brand. P.S. Sometimes do not pursue the logic of the actions or tasks that you have been given :) Just do what was asked. :D

Pros

Positive people around, environment, providing accommodation and transportation.

Cons

scanners at the airport, shifting and night duties
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The working schedule is really wonderful

The best company in the world and full of surprises. Employees are well paid and one of the best management in the world. Career growth is very realistic.

Pros

Full of surprises

Cons

Force overtime
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Best Benefits

Best Company in U.A.E. They care a lot about their Saff. They are full of Surprises. Fun place to work. They have lots of trainings and you will learn a lot.

Pros

2days off, Staff discount, goody bags
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Nice place to work with. You will learn a lot,

Dubai dutyfree is a great company, good benefits and fun place to work with. You will learn a lot from training, from customer service to your brands.

Pros

Good training and benefits.

Cons

None
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One of the best company abroad

One of the best company abroad. Our CEO always address his employees as the foundation of the success of the company. He is very generous and ensure that welfare of the staff comes first. That is why employees love him so much and repay his kindness by working together to hit our goal.

Pros

Short hours of work, bonus, benefits, etc

Cons

Shifting schedule every 2 days
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A quite fast pace retail service but always gives the highest quality customer service.

Our schedule is 8hrs a day and on shifting basis. (2mornings/2afternoons/2nights) We are divided in to 4 cluster A-D to rotate and we call those daily mornings as G shift. I have learned to treat every customer as VIP as we believe in a highest quality of customer service. At the airport we make it as fun and productive until our shift ends. The inter-racial colleagues help you as well deal with each nationalities of customer. I learned to speak few and basic Russian, chinese,Arabic, and few of Spanish.The hardest part of the job is when I ended my career because of the situation now.The most enjoyable part is you meet Hollywood stars and our very own celebrity. Also, you learn to embrace other nationalities behavior.

Pros

Pick up and drop off transportation./ Accomodation

Cons

24 hours Airport
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Funplace

It was a great opportunity to work in Dubai dutyfree as a travel agent, therefore you can see different people with different cultures from all around the world.

Pros

Discounts

Cons

A bit tiring
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its an experience of a life time that one should pass through,the teamates are perfct team to work with always

I had a wonderful experience while at Dubai duty free it's a company worth working for at all times.am really grateful that they gave me a chance of a life time that I will never forget until my death.the team was wonderful and they listened to us whenever we had an issue they helped alot alot .has of my supervisors great people to work with any time .

Pros

lots of goodies they had for us always

Cons

nope 7-3 good working hours
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It was my best life experience

It was really wonderful experience with DDF,grate management,grate coworkers,many trainings ,events ,many opportunities to grow,it was best high school ,I am really grateful to be part off DDF
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Its a challenging and fun workplace

For me this was very memorable moments in my entire life for the past 16 years working with Dubai dutyfree and co workers with different nationalities all over the world. Meet and greet different customers and pasengers all over the world. I learned a lot specially from sales how you would approach the customer's needs.The management was very understandable and very helpful from their staff. Language barrier are difficult specially from the customers and entering from the shop. Everyday is enjoyable because you meet different people and how you would intetact with them.

Pros

It depends when there is big events like tennis tournament etc.

Cons

8 hours duty maximum
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Organized

Duty free work place is well organised or coordinated nicely. They will provide transportation, food at ramadan, bonus at the end if we work hard and reach target, uniform, and travel expenses yearly.

Pros

1 hr break

Cons

12hrs
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All with fine and good job

I was so happy satisfied with my work and my colleagues. It was a great company I worked with. Wish to back to that company once again. I have learned alot of skills and experience from them during my work years
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Very Good compensation package and benifits.

Salary and job is fulfilling but Management and the way people are chosen for senior roles is very poor and subjective.Great track record and good performance is not valued and if you show intelligence and capabilities management will treat you as a threat.

Pros

Free Transpo

Cons

Subjective managers and poor promotion
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Fast Paced, Customer Friendly environment and Sales Driven teamt

Dubai Duty Free has been my workplace in the UAE since 2004 and it was a great experience, learning and enriching one self.... There were several opportunities of growth development and promotion depending on your talent or skills.. Great benefits and staffs were all being taken cared off...

Pros

Benefits such as airfare housing goodies etc

Cons

Graveyard shifting schedule
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Very nice working environment

It is my pleasure to experience to work in Dubai Duty Free, one of the best Airport retailer in the world. Best place to work for me since this is my first time working overseas.

Pros

Free Coffee

Cons

Long hours
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Productive, fun and amazing company with awesome work culture.

Working in Dubai Duty Free is one of the best Job ever where you can improve your skills and gain more knowledge when it comes to retail industry. Product training at its best! The company culture is great! Many opportunities to be promoted within and recognized for your hard work and achievements. The management is there for you every step of the way in coaching and helping you with anything you need. There’s also a fun activities for all the staff.

Pros

Product training and activities are shouldered the company, Yearly bonuses and goody bags in the end of the year.

Cons

None.
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Free goodie bags, free tickets, with shuttle bus service

Very competitive..Engaged in selling luxury and quality items. Globally competitive store.. Employees are trained well. They provide a world class customers service.. Employees are paid well.. More benefits.

Pros

Free goodie bags, free tickets, free transportation

Cons

None
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A Harmony culture , offers maximum challenging and place to learn new experiences constantly.

The typical day at work consist of engaging and guiding the team in delivering excellent customer service ,handling of the stock and cash in appropriate manner ,maintaining and regulating the stock level ,leasing with other departments to maintain and improve airport operations managing ,time management and last handling customer complaints.Since we are blessed to be on travel industry which opens us to cater for diverse customers we get to learn and understand how to serve different cultures from the daily attained experience.we are guided with a well experience and supportive management team , who are consistently innovative on business level and offer development opportunities to the all team.The harmonious in cultural diversity of the organization makes it a very place to work at.Since we have 42 different nationalities it makes it a challenge to adapt to various approach.But it becomes a good achievement when you get the message across and all business operations runs smooth.

Pros

The availability of staff transport in all part of Dubai and Sharjah cities, Yearly bonuses and goodie bags gift which are given on the month of December

Cons

Shift pattern which include working during the night.
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Excellent organization

Very high values and professional place to work at.All that’s asked of you is sincerity, hard work and respect to one and all.An established organization with an international mindset. Daily sales of close to 10+ million says a lot about the financial standing of the company.Located in the busiest airport in the world and ranked the BEST duty free in the world for many many years.

Pros

Outstanding Management

Cons

Can be complacent at times
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Excellent place for work and especially for those who seek to start their carrier.

I had learned a lot of valuable skills and knowledge about customer service, sales, cash handling, interaction with the people from different backgrounds and cultures. The hardest part of job might be the shifting and night duties, but as time passed by you will become used to it. Over all Dubai Duty Free - is the great company to work.
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Overall rating

Based on 157 reviews

Ratings by category

4.2 out of 5 stars for Work/Life Balance
4.3 out of 5 stars for Salary/Benefits
4.4 out of 5 stars for Job Security/Advancement
4.3 out of 5 stars for Management
4.4 out of 5 stars for Culture

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