CSAA Insurance Group, a AAA Insurer
3.4 out of 5 stars.
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CSAA Insurance Group, a AAA Insurer Employee Reviews

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3.3Work-Life Balance
3.7Pay & Benefits
3.1Job Security & Advancement
3.0Management
3.3Culture

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Heavy workload and open phone queue

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You're not only trying to do your job, but also taking incoming FNOL's for other affiliates of CSAA, besides the department you work in. Great team and work environment, just a ridiculous amount of work involved for the pay.
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Great Pay but plenty of work

You’ll be as busy as ever, training wasn’t as long and knowledgeable as it could’ve been. However the pay and benefits are great. You might become overwhelmed.
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Great place to work

Enjoyed my time with CSAA. Flexible and fast paced… pay was good and PTO was plentiful. Worked with very talented people with a good work ethic. Would highly recommend to others
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Inflexible

I was a top tier salesperson, but I needed a couple extra days off for mental health reasons. I was informed I would be disciplined if I took them. So, they lost me as a result. It's not the immediate managements issue as much as it is stringent AAA demands. It's such a waste for CSAA to pay for the training and then lose a salesperson who makes money for them due to inflexibility.
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Official response from CSAA Insurance Group, a AAA Insurer

September 6, 2023
Hearing that this has been your experience is concerning and we’d like to hear more. Please reach out to Human Resources or the Speak-Up Line (handled by a third-party vendor, available 24/7 and you may remain anonymous if you wish). This will enable us to explore the specific issue(s) you are explaining in more detail. Thanks so much for your feedback.

Leaders and employees that care - committed to a remote environment

I can tell that employees and leaders care a great deal... not just about the customer, but about creating a positive work climate. Company leaders have gone all-in on remote work, even as other companies are forcing employees to go back to an office. And with the hybrid work environment, leaders are trying to find ways to stay connected with their teams. Workload is high and there's a lot of complexity, but all of that is manageable when you have leaders who care about you.
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Official response from CSAA Insurance Group, a AAA Insurer

September 6, 2023
Thank you for taking the time to leave a review. CSAA has embraced remote work while maintaining a strong focus on staying connected with their teams. This positive work climate and leadership approach fosters a sense of belonging, motivation, and loyalty among associates. CSAA continues to prioritize our associates, creating stronger, more resilient, and ultimately more successful teams. We appreciate you sharing your experience.

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Has not kept up with the times

Old school company with key decisions based on politics, relationships and an in-crowd mentality. People are routinely promoted into roles they do not have the domain knowledge for, which hurts the company in the long run.

Pros

Remote work, some good colleagues

Cons

Toxic environment
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Official response from CSAA Insurance Group, a AAA Insurer

July 19, 2023
It is concerning to hear that this has been your experience, and we would like to know more. Please reach out and contact your HR Representative or the Speak-Up Line (handled by a third-party vendor, available 24/7 and you may remain anonymous if you wish). We will be able to explore in more detail the issues you are explaining. Thank you for your feedback, without it, we cannot improve.

Great Company

I love CSAA. My boss is great and I honestly have no complaints. I went on maternity leave shortly after starting and was worried about my job. CSAA made sure my child came first.
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Official response from CSAA Insurance Group, a AAA Insurer

July 18, 2023
Thank you for taking the time to leave a review. It is wonderful to hear you are enjoying your time with CSAA. Creating positive experiences for all of our associates is what we strive for every day. We appreciate you sharing your experience. We wish you many successful and happy years with us.

Yes

My company laid me off in January 2023….they was down sizing departments and the work was not available…..I truly enjoyed my 34 years of services with the company and my manager & supervisor & employees were amazing to work with….it truly felt like my 2nd family

Pros

Very involve with employee

Cons

N/a
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A few of the managers

Everyone has their own option some like working here some don’t, they use to do alot of stuff for employees like lunches, games, little carnivals, they don’t any longer, use to recognize employees when they do an outstanding job no longer do that.

Pros

They have lost their pros and cons
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Official response from CSAA Insurance Group, a AAA Insurer

June 23, 2023
Thank you for taking the time to leave a review. We are disappointed to hear that you felt this way about your experience with us. We strive every day to create a positive experience for CSAA associates. We value connections and collaboration, managers actively connect with their teams to get feedback and provide support. We appreciate your feedback as we are always looking for opportunities to improve and learn more.

Don't work here, Don't be a Customer

The people I worked with were a great group of people trying to ride the same train. Management were a different set of people who pretend to be managers however, just needed to get numbers on the paper. There is no room for learning when they have been understaffed since years before COVID. The technology is 15-25 years behind other insurance companies. The Colorado Springs facility is a joke for convenience, comfort, or guests. The building they rent out is about 20 years behind in the HVAC, system controls, and cafeteria is a complete health violation. Your work schedule is set and never flexible even as a salaried employee. Never become a frontline salaried employee as they ensure you are earning less than min wage per hour. If you transition from salaried to hourly they short you a weeks of pay and talk around it to make it look like it is there. Fighting for a week of pay while not getting paid for 3 weeks was a pain.Working at AAA/CSAA ensured that I would not actually use them for their services or suggest them to my enemy. I have worked at other insurance companies and I still recommend those companies, AAA is not a place to work or be a customer.

Pros

Paid volunteer time

Cons

short 10 min breaks, management, expeted to work OT but not work OT, expected to stay current on learning in between calls that are continuously back to back, unrealistic expectations, greedy management, So many things
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Official response from CSAA Insurance Group, a AAA Insurer

May 8, 2023
Thank you for taking the time to leave a review, along with your feedback for CSAA. We are disappointed to hear that you felt this way about your experience with us. One of the great things about working with CSAA is that we really care about our associates. As a company, we are committed to providing a positive experience for all of our associates. We work together with associates and the management team to better communicate and build positive relationships. At CSAA, we strive to create an inclusive culture that fosters diversity in the workplace by building skills and enabling our associates to share their opinions and ideas. We are continually evolving and learning to meet the ever-changing needs of the industry and our members. We encourage you to contact the hotline at 877-534-0373 (managed by a third party vendor, available 24 hours a day, 7 days a week, and you can remain anonymous if you wish). This will allow us to explore specific questions in more detail and respond directly, in the most appropriate manner.

Sink or swim

Pay, benefits, opportunity to grow are positives. Lack of support and additional training after formal classroom training is lacking. It's very much a sink or swim situation. Teammates and supervisors can be overly direct and disrespectful at times. Fast paced, work from home, at times high stress. Stats matter more than anything. Just another company that sees people as replaceable, especially since they have training classes starting every other month.
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Official response from CSAA Insurance Group, a AAA Insurer

May 4, 2023
Thank you for sharing your thoughts with us, we are sorry to hear that you feel this way while working with us. Respect, dignity, integrity and teamwork are values that guide CSAA associates and build our culture of inclusion and support. It is concerning to hear this type of feedback and we encourage you to contact the Speak-Up Line, at 877-534-0373 (handled by a third-party vendor, available 24/7 and you may remain anonymous if you wish). This will enable us to explore specific issues in greater detail and address them directly, in the most appropriate way.

Fast paced environment with work home life balance

CSAA IG has been my best employer. There is opportunity to promote based on skill level and great pay and benefits. They really believe in Inclusion and Belonging and incorporate tangible policies and procedures. I highly recommend working here.
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It’s a job

It’s a job that pays the bills. On the phones all day and depending on the sup they can be micro managing. Promotions are a hit or miss. Everyone has to like you to get promoted.

Pros

Flexibility of work and life balance

Cons

Very limited advancement
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Official response from CSAA Insurance Group, a AAA Insurer

May 15, 2023
Thank you for taking the time to leave a review, along with your feedback. We are disappointed to hear that you felt this way while working with us. One of the advantages of working at CSAA is that we truly care about our associates. CSAA has a strong commitment to promoting a culture of respect, support, diversity, and inclusion. We are always looking for opportunities to improve and learn more. Please contact Human Resources at your convenience, should you wish to discuss your review further.

Productive and fun place

Truly enjoyed my time there. Very flexible working environment and caring people. Amazing benefits and great work in the DEI space. Lots of amazing people
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Official response from CSAA Insurance Group, a AAA Insurer

May 11, 2023
Thank you for taking the time to share your experience! It is wonderful to hear you enjoyed your time with CSAA, and we agree that it is a great place to work! We are committed to creating a positive experience for all of our associates.

Turbulent leadership

There were good times and not so good times. It all depended on who was in charge at the time. It can be difficult to transition when the cultural leadership is changing drastically.
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Official response from CSAA Insurance Group, a AAA Insurer

March 23, 2023
Thank you for taking the time to share your feedback. We are sorry to hear that you felt this way while working with us. An excellent benefit of working at CSAA is that we truly care about our associates and are quick to effect positive change. We are proud of the culture we have created together, and hope CSAA will be a place for associates to grow their careers and advance to new heights with us. We are always looking for opportunities to improve and learn more. Please contact Human Resources if you would like to discuss your time at CSAA in more detail.

Relaxed and fun workplace

Great place to work, very relaxed, loved my manager who was great to work with. Very easy to talk to them and they are making a very cool product that I'm glad to have worked on.
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Official response from CSAA Insurance Group, a AAA Insurer

March 26, 2023
Thank you for taking the time to share your experience. It is wonderful to hear you enjoyed your time with CSAA, and we agree that it is a great place to work! We are committed to offering a positive experience to all of our associates. We wish you every success in your current and future endeavors.

Growth Potential

Potential for growth if you're willing to put in the work. Show and prove that you are serious about working and you will be promoted in no time. There are many opportunities to move up in the company.
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Official response from CSAA Insurance Group, a AAA Insurer

March 26, 2023
Thank you for taking the time to leave a review. We are proud of the culture we have built together and hope that CSAA will be a place where associates can grow their careers and reach new heights with us. Culturally, we encourage our employees to have regular conversations about growth opportunities with their managers. We wish you many successful and happy years with CSAA.

Overwhelming

What is the best part of working at the company?Terminated over something that should have been a coaching opportunity. What is the most stressful part about working at the company?High volume with unrealistic expectations for claims resolutions. What is the work environment and culture like at the company?Employees are supportive of each other. What is a typical day like for you at the company?7 claims assigned each morning regardless of current workload. Expectations are that 7 claims are resolved regardless of whether or not you can reach claimants.
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Official response from CSAA Insurance Group, a AAA Insurer

March 26, 2023
Thank you for taking the time to share your feedback. We are disappointed to hear that you felt this way while working with us. Should you be available to do so, please contact Human Resources to discuss your review in further detail.

You work for every penny.

Great pay but you work for every penny of it. Highly stressful position. More claims than they have enough adjusters for so they stretch you as thin as possible. If you can’t keep up they will put you on a performance plan. If you go on a performance plan you are doomed. People quit everyday and then they make everyone else take on the claims that were left behind. If you notice they are constantly hiring. The turnover rate is insane.
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Official response from CSAA Insurance Group, a AAA Insurer

March 26, 2023
Thank you for sharing your feedback. We are disappointed that you felt this way while working with us. At CSAA, we understand the importance of providing a positive and productive work environment. We value the hard work of our associates and are committed to fostering a culture of respect and support. We take all feedback seriously and are always looking for opportunities to improve and learn more. If you have the opportunity please reach out to Human Resources to discuss your review in more detail.

Productive, fun, informative, many activities

It was a good company to work for, as time went by it improved, the systems a d how they interacted with employee's and improved the training of the new hires. Gave you opportunities to learn and grow within the company, earn bonuses by participating in suggestions on how to improve our programs etc, surveys from the clients etc.

Pros

Games to win products, potlucks, recreation in the break room

Cons

Not sure
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Official response from CSAA Insurance Group, a AAA Insurer

February 14, 2023
Thank you for taking the time to leave a review. An excellent benefit of working at CSAA is that we truly care about our associates and are quick to effect positive change. We are proud of the culture we have created together and hope CSAA will be a place for associates to grow their careers and advance to new heights with us.

Challenging and rewarding work!

But the company itself - trash. Unrealistic expectations and “goals”. Overworked and underpaid. Training is extensive to the point where you truly feel they want you to succeed only to get on the floor and everything you were taught is thrown out the window. Extremely high turnover rate for a reason. A literal circus, managed by actual clowns :) And the tech issues will haunt you even off the clock.
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Official response from CSAA Insurance Group, a AAA Insurer

March 17, 2023
Thank you for sharing your feedback with us. We are disappointed that you felt this way while working with CSAA. Ensuring that our associates have a positive work environment is extremely important to CSAA. We want you to know that your opinion matters to us, and we will use your feedback in order to identify potential areas of improvement.

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Overall rating

Based on 360 reviews

Ratings by category

3.3 out of 5 stars for Work/Life Balance
3.7 out of 5 stars for Salary/Benefits
3.1 out of 5 stars for Job Security/Advancement
3.0 out of 5 stars for Management
3.3 out of 5 stars for Culture

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