AAA
3.5 out of 5 stars.
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3.4Work-Life Balance
3.5Pay & Benefits
3.1Job Security & Advancement
3.1Management
3.3Culture

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excellent work enviornment

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The most useful review selected by Indeed
fun related work.learned to work under pressure .sales oreinted management people.maximum utility of limited infrastruture.timely updation of customer details.

Pros

overtime benefit

Cons

long working hours
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Great place to work

Get people and company. Loved working here. Pay is good and always room for advancement. Company is great with time off and work life balance. Great place to work
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fun

AAA is a workplace that truly stands out in today's competitive corporate landscape. With its commitment to employee well-being and professional growth, AAA has created an exceptional environment where individuals can thrive.One of the most notable aspects of AAA is its unwavering dedication to fostering a healthy work-life balance. The company goes above and beyond to ensure that employees can maintain their personal lives while excelling in their careers. Flexible scheduling options, remote work opportunities, and generous paid time off are just a few of the ways AAA supports its staff in achieving this balance.
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Reasonable learning environment

I worked part-time during the summer 2018. Provided travel and insurance services to members. The full time employees were very close. They were helpful when it came to learning the computer system. Some days were very slow and seemed endless. AAA is sort of a dying in-person business. Mainly middle aged and elderly would come into this brick and mortar location. -Performed clerical and administrative duties including use of cash register and internal company software.-Enrolled new members, handled payments, assisted members with insurance and auto club questions, prepared travel documents (trip-tiks!) and itinerary.
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pretty good pay

good pay long hours plenty of ove time if you really want it. telly miss working there so much fun good people long day like i said be for but not a bad job
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Very confusing place to work

Management doesn't know how to adjust claims so there's nobody to ask for help. You're handling 80 claims and 150 when there's a catastrophe. There's no work life balance.
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good

Everything about everything was good. Staff was great and beneficial to working. Everyone enjoyed everything every day and everyone got along well and enjoyed
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Good at first

When I got hired on as a dispatcher, things were looking good. Received a raise in pay before even working on the call center floor, able to work from home months later, and paid training. Benefits were above and beyond. IT changed when i started working a few months. Have to deal with upset members/rude drivers, having different supervisors every month, plus changing protocols without notification. Even giving final warnings (never had a warning or write up prior) for something no one mentioned that to me was wrong. Company, pay, and benfits are great, but not at the cost of mental health.

Pros

Pay, benefits

Cons

workload
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No support for remote employees

Remote working is a challenge but it's even more of a challenge without IT support. I was having issues and found it impossible to get anyone to help me find out what the issue was. Other companies offer the ability to work in office if you have technical issues that can't be fixed but not at AAA. You will just not get paid and eventually let go.
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They re not paying me what I'm worth

What is the best part of working at the company?Always busy, always somebody who want to warranty their car battery What is the most stressful part about working at the company?The pay is not enough for everything they asking me to do What is the work environment and culture like at the company?Stressful I work 12 hrs a day , no lunch break, always working, customer always upset about something What is a typical day like for you at the company?From the minute I clock in jobs start coming in one after the other , no breaks
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They are stuck in the 1990.

What is the best part of working at the company?Unprofessional, but the pay was good.What is the most stressful part about working at the company?Lack of leadership in the area of making sure there was no favoritism and everyone, even the supervisor was doing their job and helping the new employees to get acclimated with the unique culture and workstyle of the company.What is the work environment and culture like at the company?High school students, although they were adults who had been working there for at least 20 to 30 years.What is a typical day like for you at the company?I tried to fix and organize the previous employee claims and work documents.
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Good people

People were kind and helpful. Willing to do what it takes to help you advance. Great advancement opportunities. Different locations offered many different
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Productive & fun workplace

Excellent management and team atmosphere. Customers are very friendly and trust tge brand. Each day was different and agents encouraged to participate in community events.
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Wish I would have known then what I know now

What is the best part of working at the company?Free AAA membership. That's itWhat is the most stressful part about working at the company?Being unappreciated taking advantage of and being lied to by your supervisorsWhat is the work environment and culture like at the company?Stressful and unorganized that's itWhat is a typical day like for you at the company?Extremely stressful all day everyday
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Awful, go work at a retail environment where you can atleast be yourself

What is the best part of working at the company?Getting a paycheck was the only perk of this company What is the most stressful part about working at the company?Working for a company that doesn't accept diversity and has the same values from when the company began is stressful. Having to cover tattoos, no head wraps and awful payWhat is the work environment and culture like at the company?They don't accept culture. The training is outrageous
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Review

All was good - salary, location, people, culture, long holidays, pension, health insurance. I highly recommend to work there to everyone. It is my first review.
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Great job

Awesome management and coworkers. Every day was a new challenge and made you think outside of the box. Management was extremely nice and caring. Wish I still worked there
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Relaxed, friendly workplace

There's little stress and no micro-management. They trust their employees to do the work at their own pace. There's a good vibe among the employees in and out of the office.
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The office needs better leadership but I was very happy

What is the best part of working at the company?Being able to make the customers happy in a time of hard time !What is the most stressful part about working at the company?The sun and heat outside is the worst What is the work environment and culture like at the company?The office i worked for was not so great but the customers was amazing.
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Definitely a job not worth the pay they offer

What is the best part of working at the company?To be able to work from from home What is the most stressful part about working at the company?All the people screaming at you on the other end of the phone when you have no control over their issue What is a typical day like for you at the company?Be ready to get amazing nice customers and then get customers that will degrade you and talk to you like your nothing and know nothing
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Grateful for the opportunity and experience.

What is the best part of working at the company?The pier support, management was always available to assist on any issues. What is the most stressful part about working at the company?It is a customer service position, on occasion you would have to deal with angry members, there is an escalations line if it gets to difficult though. What is the work environment and culture like at the company?supportive, respectful, understanding, and patient. What is a typical day like for you at the company?depending on the position you fill that day it can either be back to back calls until you clock out, or assisting on various projects.
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Overall rating

Based on 1,497 reviews

Ratings by category

3.4 out of 5 stars for Work/Life Balance
3.5 out of 5 stars for Salary/Benefits
3.1 out of 5 stars for Job Security/Advancement
3.1 out of 5 stars for Management
3.3 out of 5 stars for Culture

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