AAA Texas
3.3 out of 5 stars.
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AAA Texas Employee Reviews

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2.9Work-Life Balance
3.5Pay & Benefits
3.1Job Security & Advancement
2.9Management
3.0Culture

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Used to have good pay

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For the most part, it was a great job that it looked like I would be able to turn into a career. However as soon as upper management changed, it went downhill. It was no longer competitive & everyone takes advantage of the changes. It’s all about DEI instead of sales & competition. You know have to do 10 times the amount of work to make a similar amount of money. Now are focusing on memberships & not insurance sales. Upper management also hides behind their computers & makes the managers deliver bad news to agents weekly. Scared to show face. Make AAA great again!
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Stressful environments

Stressful calls back to back no great incentive except once a month. Favoritism is shown to long time employees and no moving up in the company. Possible able to switch departments if you apply.
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Unrealistic work load; no work/life balance

The title says it all. Add in sub-par technology that is constantly having issues that affect productivity and efficiency. On top of the excessive workload, you’re assigned mandatory overtime when there’s an event that effects other departments. You are a hamster on a wheel constantly working to get ahead while management piles more on. It’s a revolving door of people getting burned out and leaving.
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Outdated business structure

If you’re an insurance agent, get ready to specialize in memberships. Training is boring and that’s the best part of time of the job. After that, death by micromanagement.
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Toxic work culture

I was so excited when I received my position at AAA. It didn’t take long though to realize the toxic work culture and how toxic management is there. The toxic employees seem to be promoted and managers pit the employees against each other to try to get sales up. I think AAA could be a great place to work IF they clean out the toxic work environment, but with the culture now it took a toll on my emotional health.
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Customer emphasized and employee driven.

What is the best part of working at the company?The way they make us all feel like family. There are no limits to where you can go in the company.What is the most stressful part about working at the company?Sales goals are a little out of line at times. We have a goal for 25 employees but we only have 16, the 16 still have to make up for the missing employees.What is the work environment and culture like at the company?Casual and professional. Most employees are friendly.What is a typical day like for you at the company?I work from home. In the office everyone seems to be happy.
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Good

AAA is over all a good employer. I recommend taking advantages of switching between departments to get more experiences as they come available. Can be overwhelming for those not already initiated in the claims culture. But Fair. If you are new to claims, expect that it will take some time to learn the lingo and get a good flow.
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It's all about the money, money, money.

The staff was the better part of the job. You're sure to have camaraderie with people who are going through the same mess as you. I've never experience unprofessional management like this job. Problem is, if you have something to say about it, you'd have to go too far up the ladder. Retention is terrible because expectations are unrealistic. It can be a great job that provides decent money, but you'd have to dedicate your whole life and not listen to the customers wants, just rack up the bill.

Pros

Free food -if the boss remembers

Cons

Micromanaging, compensation plan
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Enjoyed my time at AAA Texas

Worked as a bodily injury adjuster. Good advancement within the company. They are good at promoting from within and recognizing individual contributions with monthly awards and yearly bonuses.
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Good money, okay management

Great place to make money… only issue really is no one is on same page & they’ll shut your phone off if you don’t hit certain metrics each month. Kinda dumb to turn off my phone bc I didn’t refer enough people for life insurance or sell enough memberships… I’m a property & casualty sales agent, not a customer service rep.
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Okay job

Pay is okay. Pandemic really messed with senior agents commission pay structure. Benefits are pretty great.Hopefully upper management will listen to travel advisors to avoid burnout and turnover.Best part of the job was the travel benefits.
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Poor employee treatment

Very little work life balance, low paying for the industry, lots of internal issues between departments, lack of communication, benefits and time off are not good.

Pros

Pension plan

Cons

Short breaks, expensive health care, favoritism, poor management
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Greats place to work

It was a great place to work until they decided to change the location where the trucks were parked to over a hour away without notice. Also big problems with people taking tools out of the truck and replacing it with broken tools leaving you searching for tools to get you through your work day.
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Overall a great company, but stuck in their old ways.

I've been with AAA Texas for many years. Unfortunately, the pay is not as competitive compared to what other companies are offering, but the flexibility is a plus. Personally, I feel if a company expects their employees to show growth, the company should as well. During the pandemic, AAA was making moves to work from home at the very last minute, but this was not offered to all employees. Many were forced to stay in the office if they wanted to remain employed. This was my turning point with the company. Work from home is becoming the new standard with most companies, but unfortunately AAA is unable adjust to the times. All has led me to seek employment elsewhere. If you are interested in a future with AAA, it is a great company, but this is something that needs to be taken into consideration.

Pros

Free AAA membership, pension

Cons

Micro- Management, Lack of Growth, Constant changes to business model, Turn around of employee in various departments, If it's not broke- it doesn't need fixing mindset, no work from home for most employees
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Great place to work

I was at the Arlington branch in Texas. I had an excellent experience working with the company. They care about the employees from the beginning. I definitely will be back someday.
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Stable place to work

You take 75-100 calls a day. Calls are back to back at times but you do get a break inbetween calls most days.Pros-PTO, Flex time off, Commission, LuncheonsCons-To much Dept Drama
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Incredible Training

AAA provides more training than any company I have ever seen. They give you all the tools you need to succeed. That said, there is high expectation to SELL, SELL, SELL - every position in a branch has cross-sell quotas to meet. So much to learn and the company encourages cross-training between membership positions and insurance positions.
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Horrible waste of time. They do not complete training.

After training you are left with very little support. Their quotes for insurance are not competitive and the funnel leads to other Reps and do not fairly distribute the leads. Tons of young Managers because they cannot work as regular employees and keep their job. On one single day 5 Reps quit because they could not earn a living at AAA.
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Job Security is great ... Career Development not so much

If you're in need of work and don't really care about advancement, there's opportunity here for you. The organization has served me well with experience. My desire to leave is to do work that's more satisfying, diverse, and forward moving.
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Empowered to help people

As an auto adjuster I feel supported and I am given the tools to make a difference for both the members and the claimants. Management has been supportive of my desire to grow my career. The typical claims load is 50-70 claims and it is a place where you own the claim from beginning to end so be prepared to do total losses. Once you have shown you are capable then remote is encouraged. It is a member owned company so good surveys and excellent customer service skills are a must.
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Micro manage

Manage oversight for every tiny thing you do, micro micro micro manage. No growth is available. Don’t have an opinion that is not the same as manager or you will be target on your back
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Overall rating

Based on 168 reviews

Ratings by category

2.9 out of 5 stars for Work/Life Balance
3.5 out of 5 stars for Salary/Benefits
3.1 out of 5 stars for Job Security/Advancement
2.9 out of 5 stars for Management
3.0 out of 5 stars for Culture

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