AAA Club Alliance
3.2 out of 5 stars.
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AAA Club Alliance Employee Reviews

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3.1Work-Life Balance
3.3Pay & Benefits
2.9Job Security & Advancement
2.8Management
3.1Culture

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Best at customer service

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Assist clients in road side service on emergency basis Ability to handle emergencies professionally Dispatch the location of the drivers Read maps

Pros

I loved the job!

Cons

The shift that I worked
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I found my experience at AAA pleasant and would go back to work there if the opportunity was available.

What is the best part of working at the company?Nice place to work but their benefits could be better. What is the most stressful part about working at the company?The pay is low and if I was not retired with additional income I would never make paying my monthly expenses. What is the work environment and culture like at the company?I found the staff their to be very friendly and helpful. What is a typical day like for you at the company?I was usually busy all day and I did not find it stressful .
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Decent place

The company that’s been around for 100 years you can’t go wrong. Looking forward to gaining more experience and helping people as best I can. It’s all about helping people in their time of need.
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Productive and competitive

Great place to work with great staff and leadership. Continue to support clients with insurance needs. Enjoyed being a member of this team and continue to grow
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Not bad

Decent place to work. Potential for some great work experience, although I was told my position wasn’t full time eligible and then of course right after I left the company they made another person full time in the same position.
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Overall a great place to work.

One of the easiest jobs I've ever had. Learn the proper procedures to do the job effectively and you will excell with AAA. You get paid a competitive hourly rate, plus bonuses.

Pros

Very friendly work environment, occasional cookouts to show appreciation for their employees, 4 day work week with paid time off availability. Benefits include paid insurance, matching 401k plan, uniforms and all basic tools provided to perforn the job. Management is awesome.

Cons

No scheduled breaks or lunches, Take a break or lunch when you can while it's slow or grab a hotdog at the 7-11 and keep rolling.
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They don’t compensate fairly

Sales software crashes constantly. Systems are slow and buggy. Sales goals are comically unobtainable. If you don’t follow a script to a T they’ll mark you down but if you sound scripted they mark you down for that, too. 80 calls a day with no ACW. I’ve done remote call center work for over a decade and AAA Midatlantic is getting away with insane practices.
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Loved the company, disappointed in management

There is a saying that one does not leave a company; one leaves a manager. I could have left because of the immature and tyrannical manager whom I had to report to HR as creating a hostile work environment, but the truth is I left because of upper management. Such a great brand with a tremendous legacy, and this club just keeps driving it into the ground. I loved my coworkers and I continue as a member, but I know how the company is run and it's a miracle it survives.
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Fun and good pay

Good company lots of growth good pay good people discount on insurance can move into other departments learn a lot no drama great location great benefits
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Mixed bag

When starting, you’re given examples of the top performers, and what they make (bonus is performance-based, but the formula to calculate those bonuses is never given). You’re given the opportunities to succeed early, but as time goes on, more responsibilities are added to your workload, and those opportunities quickly diminish. District managers, and up, hype up their favorite offices, but show no encouragement, praise, or support to any of the others in their district. Whatever you do, avoid training to take roadside assistance calls at all costs; once you have that responsibility, your sales opportunities with shrink, and you’ll wonder why you’re now doing office and call center work, but with no bump in pay for increasing your skill set. Don’t be surprised if you’re told to sell only the best options available, and be somewhat deceptive in your sales tactics (example: telling the customer “We’ll sign you up for ______,” versus asking “Would you be interested in _____?”) If that’s your selling style, upper management will love you. If it’s not, be prepared to be “encouraged” to adapt to that kind of selling. Work-life balance is usually good to very good, company match on 401k is excellent, and medical insurance available is average.
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I wish I never took the position.

What is the best part of working at the company?Nothing management is very unprofessional. No job assurance they can and will fire you at any momentso chance. What is the most stressful part about working at the company?The lack of assistance from upper management when you put in formal complaints about issues you have with work conditionsWhat is the work environment and culture like at the company?Hypocrisy they are not for the employees AT ALL.. What is a typical day like for you at the company?Stressful Stressful Stressful!!!!
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Simple easy job to work at

What is the best part of working at the company?Want your time and energy WASTED that’s the place to be What is the most stressful part about working at the company?Having a computer tell you how to drive What is the work environment and culture like at the company?It’s okay.a lot of cool people that don’t mind helping you out What is a typical day like for you at the company?Helping members…that’s all it’s about
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High Call Volume, lots of turn over

More customer service than actual travel booking. Lots of change in management, team members constantly. Pay average. Wouldn’t recommend to a friend.
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Nice place to work

Good company to work for. They provide great benefits, training, PTO/Sick days and bonuses. There is room for advancement, if you want to grow your career within the company. I learned a lot of different skills that I have been able to take and carry over to other jobs. The only downside to this job are the sales goals. They are achievable but you really have to push products to customers. Overall I enjoyed working there and made life long friends.
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A lot of room to grow

Great company to work for, had a good team and a flexible work/life balance. Can move up from within. Sales driven, good management, people were generally friendly.
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Active and learning

What is the best part of working at the company?TooMany responsibilities not enough payment What is the most stressful part about working at the company?Gray areas and high turnover rateWhat is the work environment and culture like at the company?Vibe is cool it’s laid back not crazy
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Productive but the company needs to look more into the needs of their employees

What is the best part of working at the company?The time off and 401k benefits What is the most stressful part about working at the company?No a/c in shops, if you don’t have a good manager you have to provide your own water, if your not a b or a tech the pay isn’t greatWhat is the work environment and culture like at the company?It depends on the location really What is a typical day like for you at the company?It’s busy most of the time just really hot in the summer
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Strong focus on retention and advancement

In under 2 years of working for this organization, I received a promotion and two raises outside of cost of living increases. Employees are valued for their contributions and giving opportunities to grow. Teams are close knit and supportive across business lines. There is also a lot of seniority in team members across the organization - rare to see in this day and age. Company supports work/life balance and offers many fully remote positions.

Pros

Fully remote positions, great benefits, 401K with up to 7% company match, 3+weeks of PTO starting off for most positions, over $5K in tuition reimbursement per year

Cons

Most managers are great, but you do have some that bring the entire team down in morale
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High stress, low pay.

Member services call taker. The calls come back to back without even a second on between to catch your breath and if you DO take a second be ready to answer for it when your sup hunts you down and demands to know why you can’t be a good little robot. Your pay depends on sales but less than 10% of your daily calls are people looking to sign up. Instead you’re expected to shoehorn sales, upgrades and renewals into every other call — most of which are people who are broken down on the highway, or people calling to complain and ask for refunds. The MCC supervisor team for the most part is great. They’re usually super responsive in chat whereas roadside chat usually takes 5 mins to respond and 5 mins can be a big issue with an angry member on hold. A decent chunk of the members are nice folks, usually older, with straightforward questions and needs. A decent chunk are people who manipulate the system, are incredibly demeaning and fail to understand we can’t teleport assistance to them in 10 minutes. Member services is a catchall queue. You get loads of random calls and are expected to assist with a huge net of things that other departments exist for, like placing roadside calls, reaching out to dispatch for service call issues, assisting with park tickets and discounts, online website support, password resets and login assistance, trip tiks and mapping. I wouldn’t mind if I want expected to hit sales goals. The sales goals in and of themselves are comically unobtainable. I’ve been there almost a year, tried my absolute best, and despite a decade of call center experience - 

Pros

Lower management are knowledgeable. Lots of OT if you want it.

Cons

Poverty pay, no ACW time between calls, 80+ calls a day, 10 min breaks.
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Good company to work for.

What is the best part of working at the company?They don't treat you like a number. What is the most stressful part about working at the company?Sometimes the phones just don't stop, but that is part of the job.What is the work environment and culture like at the company?You work from home with most positions. They care about your well-being. You work hard you can move up quickly. Nice incentive. What is a typical day like for you at the company?Giving and providing service needing roadside service. Helping our provider with any jobs they are doing. Helping people with their membership.
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Terrible

What is the best part of working at the company?Benefits are cheap even for a family.What is the most stressful part about working at the company?No work. Shop was not busy. Can never get a straight answer to question. Pay period is every 2 weeks. Guarantee is bulls***.What is the work environment and culture like at the company?High stress work environment. What is a typical day like for you at the company?Clock in and wait for work to finally come in the door. Or wait for up to 3 hours for the writers to decide to Write up a vehicle the was dropped off the night before.. then finally get an answer and it's a free battery check with a free multipoint. Wrist up a multipoint and wait another 3 hours for them to get back to you. Get ready to go home just for them to tell you it finally sold and parts are on the way. They also tell you it need to be done by end of day. Continue to wait for parts which are likely incorrect. Parts finally show up at 5pm. Stay late working on the vehicle to then the day with 2 hours of pay. Do the same thing the next day. End week with 22 hours. Get told it's your fault.
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Overall rating

Based on 850 reviews

Ratings by category

3.1 out of 5 stars for Work/Life Balance
3.3 out of 5 stars for Salary/Benefits
2.9 out of 5 stars for Job Security/Advancement
2.8 out of 5 stars for Management
3.1 out of 5 stars for Culture

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