arabic jobs in Dubai
- ONEA CLINIC LLCDubai
- To oversee and manage all call centre operations, maximize lead conversion, improve patient booking rates, ensure excellent customer service standards, and…
- View all ONEA CLINIC LLC jobs - Dubai jobs - Centre Head jobs in Dubai
- Salary Search: Call Centre Head "Arabic" salaries in Dubai
- HEXA PRODUCTION LLCDubai
- Identify and develop new business opportunities within the UAE market.
- Build and maintain strong relationships with clients.
- Target-oriented and self-motivated.
- View all HEXA PRODUCTION LLC jobs - Dubai jobs - Sales Executive jobs in Dubai
- Salary Search: Sales Executive (Arabic Speaking) salaries in Dubai
- See popular questions & answers about HEXA PRODUCTION LLC
IT Support Specialist - Arabic
Urgently hiringConfidentialDubai- Provide technical support for Windows/macOS laptops, desktops, and mobile devices.
- Install, configure, and maintain operating systems, Microsoft 365, G-Suite,…
Arabic speaker Travel Consultant
Urgently hiringBLU FLY HOLIDAYSDubai- This is a full-time on-site role for Arabic speaking Travel agent, located in Dubai, United Arab Emirates.
- The Travel agent will engage directly with clients to…
- Time Express ParcelsDubai
- Language:* Native or completely fluent Arabic and English (Written and Spoken).
- Time Express is looking for an experienced and highly connected *Public…
- BenoDubai
- The ideal candidate will possess a strong background in hospitality and a passion for providing exceptional service to our high-profile guests.
- View all Beno jobs - Dubai jobs - Speaker jobs in Dubai
- Salary Search: Yacht Stewardess - Arabic Speaker salaries in Dubai
View similar jobs with this employerAmber Building Contracting LLCDubai- Amber Building Contracting LLC is urgently looking for an experienced Public Relation Officer (PRO) with strong hotel and hospitality background in UAE.
【BEAUTY CLINIC SALES/ CUSTOMER SERVICE】ARABIC SPEAKER
Urgently hiringKotobuki ClinicDubai- Also to develop and implement marketing strategies to the clinic.
- Answering phone calls, new massages coming from LEADS.
- Jumeirah CollegeDubai
- Bachelor degree in Arabic as a language and Bachelor in Education or equivalent .
- A mindset which understands all students have the potential for top…
- View all Jumeirah College jobs - Dubai jobs
- Salary Search: Head of Arabic and Islamic Studies salaries
- Hamilton HealthcareDubai
- Manage inbound and outbound calls professionally.
- Assist customers/patients with inquiries, appointments, and service requests.
- 30 Days Paid Annual Leave.
View similar jobs with this employerLEAMS Education Services (Gamma Holdings LLC.)Dubai- Bachelor's degree is a must.
- Minimum 2 years of experience as Arabic teacher.
- Experience in British curriculum schools are preferred.
- View all LEAMS Education Services (Gamma Holdings LLC.) jobs - Dubai jobs - Teacher jobs in Dubai
- Salary Search: Arabic Teacher salaries in Dubai
- BHNS ENGINEERING CONSULTANTSDubai
- Pay: 35,000.00 (AED) - 50,000.00 (AED) per month.
- A high-class international engineering consultancy office that is located in Dubai is seeking for a qualified…
- BHNS ENGINEERING CONSULTANTSDubai
- Dubai (UAE) based leading Engineering Consultancy Office currently engaged in multiple prestigious projects such as high-rise commercial & residential buildings…
- LEAMS Education Services (Gamma Holdings LLC.)Dubai
- A minimum of 1-2 years of experience UAE in the same field is a must.
- MA /BA in Arabic Language (Certificate should be attested from UAE).
- LEAMS Education Services (Gamma Holdings LLC.)Dubai
- A minimum of 1-2 years of experience UAE in the same field is a must.
- MA /BA in Arabic Language (Certificate should be attested from UAE).
- MTLL LLCDubai
- The PRO will be responsible for all PRO functions , processing and carrying out all transactions relating to visas, permits, licenses, registration, of…
- View all MTLL LLC jobs - Dubai jobs
- Salary Search: PRO (Native Arabic) salaries
Job Post Details
Job details
Pay
- AED10,000 - AED12,000 a month
Job type
- Full-time
Location
Full job description
Job Title: Call Centre Head
Company: ONEA CLINIC LLC
Location: Dubai, Al Garhoud, UAE
Purpose f the Role
To oversee and manage all call centre operations, maximize lead conversion, improve patient booking rates, ensure excellent customer service standards, and achieve departmental revenue targets.
Job Description:
We are seeking a highly motivated and experienced Call Centre Supervisor to lead our dynamic team and ensure exceptional customer service. The ideal candidate will have a proven track record in managing call center operations, preferably within the aesthetic or beauty industry.
Key Responsibilities:
- Monitor daily inbound and outbound calls.
- Ensure prompt response to all leads from WhatsApp, social media, website inquiries, and telephone calls.
- Develop and implement call scripts and communication standards.
- Monitor booking conversion rates and patient attendance rates.
- Ensure proper follow-up with all potential and existing patients.
- Coordinate with doctors, reception, marketing, and management teams.
- Prepare daily, weekly, and monthly performance reports.
- Train and coach call centre staff to improve sales and communication skills.
- Monitor call recordings and provide performance feedback.
- Ensure compliance with company policies and patient confidentiality requirements.
- Handle escalated patient complaints and service recovery cases.
- Work closely with the marketing department to maximize lead utilization and ROI.
- Develop strategies to increase appointment bookings and treatment sales.
- Ensure all leads are accurately recorded and updated within the CRM system.
- Manage and oversee the daily operations of the call center, ensuring efficient and timely handling of all patient inquiries.
- Lead, Monitor, and train a team of call agents to deliver outstanding customer service and achieve performance targets.
- Develop and implement strategies to enhance customer satisfaction, loyalty, and retention.
- Monitor and evaluate call center performance metrics, identifying areas for improvement and implementing corrective actions.
- Handle escalated customer complaints and resolve complex issues with professionalism and empathy.
- Collaborate with other departments, including marketing and medical staff, to ensure seamless patient experiences.
- Maintain a thorough understanding of the clinic's aesthetic procedures and services to effectively address patient inquiries.
- Manage and supervise all Call Centre Executives and Patient Coordinators.
Qualifications:
- Bachelor's degree in Business Administration, Healthcare Management, or a related field.
- Minimum of 3 years of experience in a call center supervisory role, preferably within the aesthetic or beauty industry.
- Excellent communication, interpersonal, and leadership skills.
- Strong understanding of call center technologies and performance metrics.
- Experience in handling high-end clientele and managing sensitive patient information.
- Knowledge of aesthetic procedures and treatments is a plus.
Benefits:
- Competitive salary + Commission.
- Opportunity to work in a leading aesthetic medical center.
- Professional development and growth opportunities.
Please note: Only shortlisted candidates will be contacted.
Job Type: Full-time
Pay: AED10,000.00 - AED12,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Nationality
- Is your residence visa on your family or golden visa or free lance?
Education:
- Bachelor's (Preferred)
Experience:
- Aesthetic clinic: 3 years (Required)
Language:
- Arabic (Required)
- English (Required)
Location:
- Dubai (Required)
Work Location: In person