We are looking for a hands-on Accounts Receivable Specialist to take ownership of customer receivables, collections, cash allocation, credit control and debtor-related processes across the CBOX Group.

This role goes beyond sending reminders. The successful candidate will be responsible for maintaining accurate customer balances, resolving billing and payment issues, managing collection activities, supporting debtor financing and insurance processes, and providing reliable visibility over overdue receivables and working-capital risk.

The role will also take ownership of the accounts receivable activities currently handled within the Netherlands Finance function and support their transition into the central UAE Finance team.

Key responsibilities

Accounts receivable and collections

Manage the Group accounts receivable ledger across all entities.

Monitor overdue balances and follow up with customers in a structured and timely manner.

Maintain regular contact with customers regarding outstanding invoices, payment commitments and disputes.

Escalate high-risk or long-outstanding balances to the Group Financial Controller and Head of Finance.

Prepare weekly AR ageing, collections and overdue-risk reports.

Track payment promises and follow through until balances are settled.

Coordinate with Sales and Operations to resolve commercial or documentation-related collection issues.

Support the implementation and enforcement of customer credit and collection policies.

Cash allocation and customer reconciliations

Allocate incoming customer payments accurately and on time.

Investigate unidentified, short-paid, overpaid and incorrectly referenced receipts.

Reconcile customer accounts and resolve open-item differences.

Clear zero-balance debtor positions and other unmatched items.

Review customer credit balances and coordinate approved refunds.

Ensure customer statements and balances are accurate before reminders are issued.

Support reconciliation of Australian suspense and unallocated receipt accounts.

Payt and dunning administration

Manage the Payt inbox and customer communication relating to invoices and payments.

Monitor the automated reminder and dunning process.

Ensure disputes and substantive customer responses are converted into actions and assigned to the appropriate internal owner.

Review reminder workflows and prevent incorrect escalation where invoices are under valid dispute.

Maintain a complete audit trail of customer communication.

Monitor whether invoices have been successfully transferred from PEAK to AFAS and sent to customers.

Invoicing, credit notes and refunds

Monitor the completeness and accuracy of customer invoice processing.

Coordinate with Sales and Operations on missing or incorrect invoices.

Review requests for credit notes and ensure they are properly approved and supported.

Check that duplicate credits are not issued and that the related order or invoice has been correctly addressed.

Process or coordinate customer refunds in line with approved controls.

Verify customer bank details before refunds are released.

Support the upload of invoices to customer or government portals where required.

Credit control and risk management

Monitor customer credit exposure against approved limits.

Support credit-limit reviews for new and existing customers.

Coordinate requests for new or increased debtor insurance limits.

Maintain records of credit approvals, insurance limits and collection status.

Identify customers with deteriorating payment behaviour or increased risk.

Support decisions on order blocking, prepayment requirements or revised payment terms.

Provide regular reporting on concentration risk, overdue exposure and collection performance.

Factoring and debtor financing

Support Eurofactor and other debtor-financing processes.

Reconcile financed receivables and related transaction accounts.

Perform weekly checks of eligible receivables against financing availability.

Investigate differences between the debtor ledger and financing reports.

Coordinate with insurers, factoring providers and internal stakeholders.

Ensure disputed, overdue or ineligible invoices are identified and reflected correctly.

Support monthly reconciliation of financing fees, interest and related balances.

Reporting and working capital

Produce weekly AR ageing and collection reports by entity, country and customer.

Track overdue movements, collection effectiveness and payment trends.

Report on disputes, credit notes, customer deductions and blocked items.

Support cash-flow forecasting with expected customer receipts.

Provide commentary on major collection risks and recovery actions.

Contribute to working-capital improvement initiatives.

Support management reporting on DSO, overdue balances and collection performance.

Process transition and improvement

Take over AR activities currently performed by the Netherlands Finance team.

Document processes, controls, responsibilities and escalation routes.

Support the migration of AR activities into the UAE Finance function.

Identify opportunities to improve automation in Payt, AFAS and PEAK.

Strengthen controls around customer master data, invoicing, credit notes and refunds.

Ensure critical AR processes have clear ownership and backup coverage.

Support the development of Group AR and credit-control policies.

Participate in month-end close and audit support relating to receivables.

Candidate profile

Bachelor’s degree in Accounting, Finance, Business Administration or a related field.

At least 4–6 years of relevant experience in accounts receivable, collections or credit control.

Experience managing receivables across multiple entities or countries is preferred.

Strong understanding of customer reconciliations, cash allocation, ageing and dunning.

Experience with debtor insurance, factoring or receivables financing is an advantage.

Good understanding of credit limits, payment terms and working-capital management.

Strong Excel skills.

Experience with AFAS, Payt, PEAK or similar ERP and collection systems is preferred.

Fluent English is required; Dutch language skills would be advantageous but are not essential.

What we are looking for

Proactive and persistent in following up overdue balances.

Professional and commercially aware when dealing with customers.

Able to distinguish genuine disputes from delayed payment.

Strong attention to detail and comfortable working with high transaction volumes.

Structured in tracking commitments, actions and escalations.

Able to work across different countries, cultures and time zones.

Confident coordinating with Sales, Operations and senior management.

Comfortable improving processes while managing day-to-day collections.

Able to take ownership and follow issues through to resolution.

Success in the role

During the first 6–12 months, the successful candidate will be expected to:

Take ownership of the recurring AR activities previously handled by the Netherlands Finance team.

Establish a reliable Group-wide collection and escalation process.

Improve the accuracy of customer balances and cash allocation.

Reduce overdue receivables and unresolved customer items.

Strengthen visibility over collections, credit exposure and working-capital risk.

Improve coordination between Finance, Sales and Operations.

Support the successful transfer of AR activities into the UAE Finance function.

Reduce dependency on manual follow-up and individual knowledge through better systems, reporting and documented processes.

Pay: AED6,000.00 - AED10,000.00 per month

Work Location: In person

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