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Patient Admin Executive - UAEN (Al Nahda Dubai) - job post

NMC Healthcare
3.7 out of 5 stars
Dubai
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Job details

Job type

  • Full-time

Location

Dubai

Full job description

Specific Responsibilities for this Role
  • Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
  • Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
  • Appointment management including no-shows, rescheduling of patients and confirmations.
  • Register new patients and ensure the records of current patients are up to date.
  • Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.
  • Provide claim forms in case the patient wants to claim reimbursement.
  • Facilitate daily cash collection, credit card slips, and cheques deposits at the designated

Specific Responsibilities for this Role
  • Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
  • Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
  • Appointment management including no-shows, rescheduling of patients and confirmations.
  • Register new patients and ensure the records of current patients are up to date.
  • Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.
  • Provide claim forms in case the patient wants to claim reimbursement.
  • Facilitate daily cash collection, credit card slips, and cheques deposits at the designated

Minimum Qualification & Experiences


  • College Diploma - Any discipline or related fields.


Competencies


Core

Level


Strong interpersonal, verbal and written communication skills.

Proficient


Strong analytical and problem-solving skills

Proficient


Excellent command of oral and written English. Arabic language desirable but not essential.

Proficient


Ability to think critically and maintain a high level of confidentiality.

Proficient


Proficiency in MS office.

Proficient

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