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Support Helpdesk jobs in Dubai

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    • Management and ownership of support tickets.
    • Assist remote users with technical support issues.
    • Responsible for logging requests reported by customers and…
    • Customer support and issue escalation.
    • Update FAQs and support documentation.
    • Maintain clean and accurate support documentation.
    • Use monitoring tools such as:
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    • Salary Search: Technical Support Specialist salaries in Dubai
    • Minimum 3 years of relevant professional experience in IT support, desktop support, technical support or a related hands-on technical position.
    • 2-4 years of IT support/helpdesk experience (retail experience a plus).
    • Maintain IT inventory and use remote support tools (e.g., Any Desk, TeamViewer).
    • To provide first level of help desk support to the issues reported by the business users.
    • Installs and configures computer hardware/software, printers,…
    • Provide user support to ensure the effective and timely resolution of technical problems, keeping staff informed of the status of their request for support.
    • Provide prompt and effective support to customers.
    • Contribute to the development and improvement of support processes and documentation.
    • You will be required to provide technical solutions to Corporate clients about Desktop, Networking (LAN, WAN, VPN, Wifi and Internet), and Cyber Security.
    • 2–3 years of experience in desktop support, IT helpdesk, or similar roles.
    • Maintain records of support tickets, troubleshooting steps, and resolutions.
    • Strong understanding of IT support processes, troubleshooting methodologies, and support tools.
    • Assist in improving support processes and contribute to…
    • Experience with remote support tools.
    • Hybrid or on-site support as required.
    • Provide IT support to customers, guests, and end users through various support…
    • An IT Support Engineer is responsible for maintaining, troubleshooting and supporting an organization's IT infrastructure, systems, hardware, software and…
    • Manage the installation and maintenance of hardware and software including personal workstations, printers, mobile devices, projectors, video conference system…
    • 3–5+ years of experience in IT support, technical support or IT infrastructure maintenance.
    • Maintain records of IT issues, resolutions and support requests.
    • Experience maintaining IT inventory records and technical support documentation.
    • Good time management skills and the ability to prioritize support requests.

Job Post Details

Senior IT Support Technician / 2nd Line Engineer (Helpdesk)
Confidential
Dubai
AED6,000 - AED8,000 a month
Full-time
Apply now

Job details

AED6,000 - AED8,000 a month
Full-time
Dubai

Full job description

Senior IT Support Technician / 2nd Line Engineer

We are a rapidly growing company supporting global business with outsourced IT and Cyber Security services. We have multiple office locations including operations in UK and Philippines supporting global clients with the majority in UK and USA. Internally we operate in a modern and paperless office environment and leverage leading technologies to ensure optimal business collaboration and operations.

Are you a dedicated and approachable individual, looking for an exciting, varied and rewarding role with options to grow and define your position within an organisation?

We are looking for an individual with a "can do" attitude and an appetite for success.

Job description:

  • Responsible for logging requests reported by customers and internal staff via Telephone and email.
  • Assist remote users with technical support issues.
  • Management and ownership of support tickets
  • Ensure requests are diagnosed and resolved/escalated in a timely manner
  • Working on a shift 9am-9pm or 9pm-9am on a 4 days on, 4 days off rota.

Personal qualities:

  • Exceptional written and spoken English, with the ability to communicate clearly and professionally with UK-based clients.
  • Excellent time management.
  • Ability to explain IT issues to non-IT users.
  • Strong written and verbal communication skills.
  • Demonstration of success in a multi-functional role
  • Computer literate - working knowledge of office applications.
  • Benefits:
  • A competitive salary with regular, scheduled review.
  • Company Laptop.
  • Company benefits.

Job Type: Full-time

Pay: AED6,000.00 - AED8,000.00 per month

Application Question(s):

  • Are you currently based in Dubai
  • What is your expected salary

Experience:

  • Supporting English speaking Clients: 4 years (Required)
  • IT Support: 4 years (Required)

Work Location: In person

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