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Specialist Medical Center jobs in Dubai

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call center supervisor - job post

Nice doctor clinic
Dubai
AED5,000 - AED8,000 a month

Job details

Pay

  • AED5,000 - AED8,000 a month

Job type

  • Permanent

Location

Dubai

Full job description

Key Responsibilities:

Daily Supervision: Oversee the call center team, allocate tasks, and monitor daily performance.

Quality Assurance: Monitor calls and messages to ensure compliance with the clinic’s professional and luxury brand identity.

Appointment Scheduling: Accurately manage and organize doctors' and specialists' schedules using the clinic’s CRM system.

Team Training: Train staff on new aesthetic services, promotional offers, and advanced customer service techniques.

Issue Resolution: Handle patient complaints and special cases with diplomacy, tact, and flexibility.

Performance Reporting: Prepare periodic performance reports, tracking call metrics and booking conversion rates.

Requirements & Qualifications:

Experience: 3-5 years in call center management, with at least 2 years of experience in an aesthetic clinic or medical center within the UAE.

Languages: Native/Fluent Arabic and English (both spoken and written) is mandatory.

Skills: Exceptional leadership and communication skills with a strong sales and marketing mindset.

Technical Skills: Proficiency in medical CRM systems (Clinic management software) and MS Office.

Location: Must be currently residing in the UAE.

الراتب المدفوع: AED٥٬٠٠٠٫٠٠ لكل شهر

اللغة:

  • العربية (مطلوب)
  • الإنكليزية (مطلوب)

موقع العمل: بشكل شخصي

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