Service Engineer jobs in Dubai
- The engineer will collaborate with IT teams to enhance system efficiency and provide a seamless user experience.
- Track and maintain IT equipment inventory.
- View all GMG jobs - Dubai jobs - IT Support jobs in Dubai
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- Acme ServicesDubai
- Prepare detailed service reports and maintain accurate records of work performed.
- Prepare repair estimate for the customer machines in coordination with the…
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- SYNERGY HEAVY MACHINES AND MACHINERY REPAIRING LLCDubai
- Minimum 5 years’ experience in service and maintenance of CNC and conventional workshop machinery.
- Bachelor’s Degree or Diploma in Mechanical Engineering.
- MSZ ConsultancyDubaiOften responds in 1 day
- Prepare service reports and document issues.
- Strong troubleshooting, analytical and customer service skills.
- The Service Engineer is responsible for installing,…
- Goltens Worldwide Management CorporationDubai
- Able to prepare a hand-written work done report, with data recorded as per format templates and service report with photos upon completion of job.
- AEGIR-MarineDubai
- You take full technical ownership of executing field service assignments safely and efficiently:
- Field Experience: Minimum 3 to 4 years of relevant marine field…
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- BYD EuropeDubai
- Support distributors in implementing OEM service standards, workshop processes, and service KPIs.
- Support onboarding of new distributors' service departments.
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- Prysmian GroupDubai
- Train end users and service partners.
- Minimum five years of professional experience working on projects in the Middle East region, preferably in field service,…
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- Integral Connection t/as Network OverdriveDubai
- Conduct timely updating OS patches, security patches and service packs to minimise cyber security threats.
- You will be required to provide technical solutions…
- CarrierDubai
- Experience working with contractors, consultants, and field service teams.
- The Project Engineer – HVAC Modernization is responsible for supporting and…
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- Signtrade LLCDubai
- Installation, servicing, and maintenance of Large Format Printing Machines from leading global manufacturers.
- Basic knowledge of electrical & mechanical systems…
- LEO MIDDLE EAST FZEJebel Ali Freezone
- Prepare service reports and follow up on technical issues until resolution.
- Provide product and maintenance training to distributors, contractors and customer…
- Desert GroupDubai
- Maintain equipment maintenance records, inspection reports, and service histories.
- Coordinate with suppliers and external service providers for spare parts,…
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- Desert GroupDubai
- Maintain equipment maintenance records, inspection reports, and service histories.
- Coordinate with suppliers and external service providers for spare parts,…
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- EatonDubai
- Develop and implement maintenance strategies for automated systems, including preventive, predictive and corrective approaches for PLC-controlled machines,…
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- Goltens Worldwide Management CorporationDubai
- Able to prepare a hand-written work done report, with data recorded as per format templates and service report with photos, upon completion of job.
Job Post Details
IT Support Engineer (Service Desk)
Job details
Full job description
Who we are:
GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.
What you'll be doing:
The Support Engineer will provide technical assistance and troubleshooting for end-users, ensuring the smooth operation of desktop, laptop, and peripheral systems. The role involves resolving hardware and software issues, managing user accounts, and maintaining IT assets and documentation. This position requires a customer-focused professional with strong problem-solving skills and a solid understanding of desktop support tools and technologies. The engineer will collaborate with IT teams to enhance system efficiency and provide a seamless user experience.
Job Description:
- Provide on-site and remote support for desktop/laptop systems, printers, and other peripherals.
- Address user inquiries, troubleshoot technical issues, and resolve problems in a timely manner.
- Perform regular system updates, software installations, and patches.
- Ensure anti-virus and endpoint security measures are active and up to date.
- Diagnose and resolve hardware failures and software malfunctions.
- Coordinate with vendors for hardware replacements and warranty claims when required.
- Assist in managing user accounts, permissions, and access to resources in Active Directory or equivalent systems.
- Support on-boarding and off-boarding processes, ensuring proper IT setup for new and departing employees.
- Maintain records of support tickets, troubleshooting steps, and resolutions.
- Document IT processes, FAQs, and guides for end-users.
- Track and maintain IT equipment inventory.
- Support asset deployment and reclamation as needed.
- Work closely with IT teams to address escalated issues and participate in IT projects.
- Provide training to users on basic IT processes and tools.
Functional/Technical Competencies:
Proficiency in Windows OS (7, 10, 11) and/or macOS troubleshooting.
Basic networking knowledge (IP, DNS, DHCP, VPN).
Familiarity with IT tools like ticketing systems, remote support tools, and monitoring software.
Hands-on experience with Active Directory and Office 365 administration.
Experience:
2–3 years of experience in desktop support, IT helpdesk, or similar roles.
Why Join GMG?
At GMG, we're dedicated to nurturing a vibrant, inclusive, and engaging work environment that promotes growth, innovation, and well-being. Join us in our mission to inspire victories that make the world better – for our team, our consumers, and our communities.
If you're seeking a challenging role where you can make a significant impact, we'd love to hear from you. Apply today to become a part of our journey.
What we offer?
- An opportunity to become part of diverse teams with international exposure
- Comprehensive medical insurance for self
- Residency sponsorship and flight allowances for self
- Up to 30% discount in our premium retail sports brand stores
- Up to 20% discount in our pharmacy chain