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    • Conduct timely updating OS patches, security patches and service packs to minimise cyber security threats.
    • You will be required to provide technical solutions…
    • View all Integral Connection t/as Network Overdrive jobs - Dubai jobs - IT Support jobs in Dubai
    • Salary Search: IT Service Desk Technician salaries in Dubai
    • Ensure that assigned incidents are resolved within the agreed service levels and problems are defined and analysed in line with the Problem Management Process.
    • Proven experience supervising FM contractors and specialist service providers.
    • Supervise FM contractors and specialist service providers and hold them…
    • Minimum 5 years’ experience in service and maintenance of CNC and conventional workshop machinery.
    • Bachelor’s Degree or Diploma in Mechanical Engineering.
    • Ensure timely and accurate completion of service and project requests through vendor coordination.
    • E, B.Tech, or Any equivalent degree.
    • Proven hands-on experience in aftermarket service, preferably within dealer networks.
    • Dealer Development: Coach and support dealers, drive training programs,…
    • Collaborate: Working across teams (local and regional) you will be sharing support and best practices in order to further improve the service experience,.
    • Maintain proper documentation and records of service activities, inspections, testing, and technical reports.
    • Prepare detailed inspection and site visit reports…
    • Escalate recurring alerts, service degradation, and potential service-impacting issues to the appropriate teams.
    • Adaptability: Demonstrate reliability, high ability to work under pressure, social competency, ability to manage conflict, assertiveness and service oriented.
    • Test and evaluate equipment performance at customer plant, based on technical, contractual and safety specifications.
    • Fluent level of English is a must.
    • The candidate should have practical knowledge of flow, pressure, level, and temperature measurement, together with experience in TIA Portal, SIMATIC Manager /…
    • Able to prepare a hand-written work done report, with data recorded as per format templates and service report with photos upon completion of job.
    • Upon completing the assignment, the technician will compose a detailed service report.
    • Under limited supervision, the technician will install, service, and…
    • Proven experience managing service operations in UAE or West Africa.
    • Customer Focus | Relentless commitment to customer outcomes and service excellence.

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IT Service Desk Technician
Integral Connection t/as Network Overdrive
Dubai
AED7,000 - AED10,000 a month
Full-time
Apply now

Job details

AED7,000 - AED10,000 a month
Full-time
Dubai

Full job description

Network Overdrive Australia is hiring in Dubai

We are looking for an IT Service Desk Technician able to work evenings and be part of a global team of IT professionals.

You will be required to provide technical solutions to Corporate clients about Desktop, Networking (LAN, WAN, VPN, Wifi and Internet), and Cyber Security.

Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly.

You should also have excellent English and Customer Service skills and with an interest to speak to our clients on the phone about minor IT frustrations and major outages.

Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently for our clients anywhere in the world.

Responsibilities

  • Ensure North American customers are receiving timely response to their needs during USA business hours via phone, email, chat and ticketing system.
  • Take necessary actions to have customers Azure Infrastructure, Windows domain servers, Exchange servers, file/print servers, application servers operational on 24 X 7 basis.
  • Conduct timely updating OS patches, security patches and service packs to minimise cyber security threats
  • Investigate cyber security events in SIEM
  • Manage email quarantines and perform analysis of malware.
  • Troubleshoots and resolves critical hardware and software problems.
  • Monitors and tests system performance and provides performance statistics and reports.
  • Recommends and executes modifications systems to improve efficiency, reliability, and performance.
  • Define and perform system backups and recovery procedures to ensure data protection.
  • Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
  • Familiarity with various operating systems and platforms

Provide Support in the following areas :

  • HP and Dell Workstations and Laptops
  • Azure and Microsoft 365 Platforms
  • Fortinet firewalls, switches and WAPs
  • Cisco Meraki
  • Windows On-premise
  • Active Directory
  • Windows Server OS
  • Server Hardware
  • Hyper-V
  • File and Print Server
  • Windows Active Directory inc Group Policy

Requirements and skills

  • Proven experience as a System Administrator, Network Administrator, or similar role
  • Resourcefulness and problem-solving aptitude
  • Excellent communication skills
  • BSc/Ba in Information Technology, Computer Science or a related discipline; professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus

Note: We will only consider applications that have a 'no objection certification' from their current employer.

Job Types: Permanent, Full-time

Pay: AED7,000.00 - AED10,000.00 per month

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