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Service Engineer jobs in Dubai

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    • Escalate complex technical issues to senior engineers or vendors when required.
    • Respond to service requests and incidents through the ticketing system within…
    • Escalate complex technical issues to senior engineers or vendors when required.
    • Respond to service requests and incidents through the ticketing system within…
    • Complete and submit accurate job sheets, service reports, and parts usage records for every site visit via the CRM / service management system.
    • Identify, qualify, and secure new service and refurbishment contracts for a.
    • Focus on securing and managing service work in both the workshop environment and on…
    • General knowledge of cloud services and virtualization is a plus.
    • You will play a crucial role in maintaining high customer satisfaction through your expertise…
    • Ensure all systems are working at their optimal capacity and effective implementation of best practice engineering services systems and processes to support…
    • Support database and middleware operations, including MySQL, PostgreSQL, Redis, RabbitMQ, and related services.
    • Excellent customer service skills, including verbal and written communication skills.
    • The L1 Technical Support Engineer reports to the Noc Manager and he/she…
    • Perform exceptional customer service relating to infrastructure design, deployment, testing and verification, as well as optimisation as needed.
    • Strong communication and customer service abilities.
    • Coordinate with external vendors and service providers when necessary.
    • Responsible in sending progress, final service report and closing job files.
    • Responsible in preparing work scope and schedule.
    • Familiar with the Android system and able to perform basic phone function testing, including communications, network, carrier, and system app testing, to ensure…
    • Develop and evaluate scalable deep learning algorithms that are central to our brain decoding initiatives.
    • Collaborate closely with data scientists to pioneer…
    • Excellent communication skills and customer service ethos.
    • Job Purpose: Microsoft Windows Servers Management & Troubleshooting.
    • Clear communicator; able to lead cross-functional quality initiatives and coach engineers.
    • The role is hands-on and leadership-oriented: you will set standards,…

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Job Post Details

Senior Support engineer (Help Disk) - job post

BlackStone eIT
Dubai

Job details

Job type

  • Full-time

Location

Dubai

Full job description

Job Purpose

The Technical Support Engineer is responsible for providing technical assistance and support related to computer systems, hardware, software, networks, and IT infrastructure. The role ensures the smooth operation of IT services by diagnosing and resolving technical issues while delivering excellent customer support.


Requirements
  • Minimum 3 years of experience in IT Support, Technical Support, Service Desk, or Infrastructure Support roles.
  • Provide first and second-level technical support for end users.
  • Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.
  • Support Microsoft Windows operating systems and business applications.
  • Manage user accounts, permissions, email accounts, and access rights.
  • Troubleshoot network connectivity issues including LAN, WAN, Wi-Fi, VPN, DNS, and DHCP.
  • Monitor and maintain IT infrastructure, servers, and network devices.
  • Install software updates, security patches, and operating system upgrades.
  • Respond to service requests and incidents through the ticketing system within defined SLAs.
  • Escalate complex technical issues to senior engineers or vendors when required.
  • Support virtualization environments such as VMware and Hyper-V.
  • Assist with backup, recovery, and disaster recovery procedures.
  • Maintain accurate records of incidents, solutions, and asset inventory.
  • Support cybersecurity initiatives by implementing security policies and best practices.
  • Prepare technical documentation, user guides, and knowledge base articles.
  • Coordinate with third-party vendors for hardware repairs and software support.
    • Strong knowledge of Windows 10/11 and Windows Server environments.
    • Experience with Active Directory and Microsoft 365 administration.
    • Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
    • Experience supporting routers, switches, firewalls, and wireless networks.
    • Knowledge of virtualization technologies such as VMware or Hyper-V.
    • Familiarity with backup solutions and disaster recovery concepts.
    • Experience using ITSM or ticketing systems.
    • Basic understanding of cybersecurity principles and endpoint protection.
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