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    • Minimum of 2 years experience in a customer service or case management role.
    • As a Customer Service Agent , you will provide exceptional service during…
    • View all The Emirates Group jobs - Dubai jobs - Customer Service Representative jobs in Dubai
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    • See popular questions & answers about The Emirates Group
    • Minimum 1–2 years of experience in automotive sales.
    • As a Sales Executive, you will be at the forefront of our customer engagement efforts, playing a crucial…
    • Maintain accurate customer and sales master data.
    • Develop and automate sales reports, dashboards, and KPI tracking.
    • Monitor sales performance, KPIs, budgets, and operational targets.
    • We are looking for an experienced Operations Manager to oversee day-to-day retail operations,…
    • You must have experience in outdoor sales / corporate sales and possess 3-5 years experience + UAE driving license and a car .
    • Experience using CRM systems and managing sales leads is an advantage.
    • Minimum of 1–2 years of experience in automotive sales, vehicle purchasing, sourcing, or…
    • Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).
    • Ensures assigned sales targets and budgets are met.
    • Manages various documents for all sales sources efficiently.
  • View similar jobs with this employer
    • 1-2 years of retail sales experience.
    • Meet or exceed weekly sales goals.
    • Attempt to add on to sales efficiently.
    • Maintain cleanliness at the cash wrap area.
    • This role involves developing and managing relationships with interior designers, fit-out companies, retailers, and other industry professionals while driving…
    • Build experience across customer support, sales operations and order coordination.
    • Grow with the role as the company's sales team expands.
    • 2-4 years experience in CRM, sales support, or administrative roles.
    • Experience supporting sales or technical teams is desirable.
    • To manage key sales and clients for the department, through the use of client books and Client database in order to optimize sales through enhancing these…
    • Process quotations and sales orders through Salesforce, primarily supporting the Nail Department.
    • Coordinate and assist with the implementation of masterclasses…
  • View similar jobs with this employer
    • The Sales Assistant at Toys R Us plays a critical role in driving store sales and delivering excellent customer service in a retail environment.

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Job Post Details

Customer Service Agent
The Emirates Group
·
4.1
Dubai
Apply on company site

Job details

Pay information not provided
Dubai

Full job description

Job Purpose

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.

As a Customer Service Agent , you will provide exceptional service during operational shifts by managing customer interactions across multiple channels, delivering timely solutions and accurate information, and ensuring a consistently positive customer experience while maintaining high levels of customer satisfaction.

In this role, you will:

  • Handle inbound and outbound customer communications, including inquiries, bookings, confirmations, and reminders, while delivering a professional and courteous service.
  • Maintain accurate customer records and ensure all interactions are documented in line with confidentiality and data protection requirements.
  • Identify, log, and escalate customer complaints or unresolved issues in a timely manner to support effective service recovery.
  • Provide feedback on recurring customer concerns and contribute to continuous process and service improvements.
  • Achieve agreed Key Performance Indicators (KPIs), including call handling time, scheduling accuracy, Service Level Agreement (SLA) compliance, and customer satisfaction targets.
  • Participate in training, coaching, and quality assurance initiatives to enhance service standards and operational performance.
Qualification

To be considered for this role, you must meet the below requirements:

  • Minimum of 2 years experience in a customer service or case management role.
  • Experience working in a high-pressure, high-volume environment.
  • Strong interpersonal and communication skills with a customer-first mindset.
  • Ability to work in a shift-based environment, manage multiple tasks, and adapt to changing priorities.
  • Proficiency in using Customer Relationship Management (CRM) systems, call management tools, and documentation systems.
  • High level of accuracy in data entry, documentation, and follow-up coordination.

Our services on the ground keep the world in the air. We’re one of the largest air services providers in the world, and you’ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We’re growing fast, and we’re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.

Discover what it’s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career’s website: www.emirates.com/careers .

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