Restaurant Difc jobs

About the Role:

We are hiring a Hostess to be the first point of contact at our Steakhouse in DIFC, Dubai. You are the first smile our guests see and the first voice they hear on the phone. You set the tone for the entire dining experience.

This role requires a female candidate with previous restaurant experience, strong composure under pressure, excellent phone communication skills, and a warm, professional presence.

Important: Candidates must already be based in Dubai. We are not sponsoring relocation from outside the UAE for this role.

Key Responsibilities:

Guest Reception

• Welcome every guest with warmth, energy, and professionalism.
• Manage seating flow and table allocation in coordination with the floor team.
• Maintain composure and grace during peak service hours.

Phone & Reservations Management

• Answer incoming calls professionally and promptly.
• Make outgoing calls to confirm reservations, follow up with guests, conduct guest satisfaction calls, and reach out for special occasions or promotions.
• Take and manage reservations by phone, WhatsApp, and online platforms.
• Confirm bookings, manage waitlists, and handle reservation changes.
• Respond to guest inquiries about menu, hours, location, and offers.

Floor Coordination

• Communicate seating updates and VIP arrivals to the service team.
• Manage walk-in flow and waiting list during busy services.
• Keep the host station organized and guest-ready at all times.

Guest Experience

• Anticipate guest needs from the moment they walk in.
• Handle complaints or special requests with grace and escalate when needed.
• Farewell guests warmly and invite them to return.

Requirements:

• Gender: Female candidate.
• Experience: Previous experience working in a restaurant is required — as Hostess, Receptionist, Waitress, or any front-of-house role.
• Pressure Management: Must be able to work calmly and efficiently under high-pressure service hours. Busy lunch and dinner shifts are part of the daily routine.
• Phone Skills: Confident in both receiving and making calls. Clear, professional, friendly phone voice and tone.
• Communication: Excellent interpersonal skills with guests and team.
• Languages: Fluent English required. Arabic strongly preferred.
• Profile: Warm personality, well-groomed, professional presentation, naturally hospitable.
• Tech Skills: Comfortable with reservation systems and WhatsApp Business.
• Availability: Must be ready to join immediately.
• Location: Must already be based in Dubai. UAE residency required.

Schedule & Location:

• Work Hours: 9 hours shift + 1 hour break.
• Work Days: 6 days per week.
• Location: DIFC, Dubai.

Job Type: Full-time

Work Location: In person