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Job Post Details

Restaurant Manager (Healthy Concept) - job post

Independent Food Company
3.4 out of 5 stars
Abu Dhabi

Job details

Job type

  • Full-time

Location

Abu Dhabi

Full job description

Job Title: Operations Supervisor

Job Summary

The Operations Supervisor is responsible for overseeing daily operations across multiple outlets, ensuring consistent service standards, operational efficiency, brand compliance, and events. This role plays a key part in new store openings, special events, and operational rollouts, working closely with operations, HR, and brand teams to support business growth and excellence.

Key Responsibilities

Multi-Outlet Operations

  • Supervise and support operations across multiple outlets to ensure smooth daily functioning
  • Creates SOPs and brand standards and ensure all outlets to comply
  • Conduct regular site visits, operational audits, and performance checks
  • Identify operational gaps and implement corrective actions

Team Supervision & Support

  • Guide and support Team Leaders and Operations Lead in daily operations.
  • Ensure proper staffing, scheduling, and deployment across locations
  • Support onboarding and on-the-job training for new team members
  • Act as a point of escalation for operational issues

New Store Openings

  • Support pre-opening activities including readiness checks, staffing, and training
  • Coordinate with cross-functional teams during store launch phases
  • Ensure new outlets are operationally compliant from day one
  • Provide post-opening support to stabilize operations

Events & Special Projects

  • Oversee operational planning and execution for events and pop-ups
  • Ensure manpower, logistics, and operational requirements are met
  • Monitor event performance and address issues in real time
  • Prepare post-event reports and improvement plans

Operational Excellence & Compliance

  • Monitor KPIs, service quality, cost control, and productivity
  • Ensure compliance with health, safety, and food safety regulations
  • Support implementation of new systems, processes, and initiatives
  • Assist in incident management and resolution

Reporting & Coordination

  • Prepare regular operational reports and updates for management
  • Coordinate closely with HR, Finance, Supply Chain, and Brand teams
  • Support senior management with operational insights and recommendations

Qualifications & Experience

  • Bachelor's degree in Hospitality, Business Management, or a related field (preferred)
  • Minimum 4–6 years of operations experience in hospitality, retail, or F&B
  • Proven experience managing multiple outlets
  • Strong exposure to new store openings and events
  • Knowledge of operational SOPs, food safety, and health & safety standards

Skills & Competencies

  • Strong leadership and people management skills
  • Excellent operational planning and execution abilities
  • Problem-solving and decision-making mindset
  • Ability to work under pressure and manage multiple priorities
  • Strong communication and stakeholder management skills
  • Flexible and willing to work across locations and schedules
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